Ratings based on 3,803 Verified Reviews

3.6 out of 5
68% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, NM

Get a Remodeled Room!

Posted Sep 18, 2017
Pros: Nice location in relation to Convention Center - a little pricey for what it is
Cons: Better communication between valet; car rental; and the front desk on what they can / cannot do.
Location: Easy walk to Convention Center! Not much else nearby. Balto's is off the lobby and has a bar / restaurant that is ok.
Hiccup with onsite contractors - Car Rental and Valet companies - and the night staff was very "these are contractors and not our responsibility" about the whole thing. BUT... the morning staff took care of everything in less than a minute! When portfolio was closed overnight - they had charged valet charge on EVERY night. Took care of it with a simple phone call but would have appreciated a little pro-active response rather than me having to reach out to them. Look at your invoice... Overall I would say that the hotel is kept up; centrally located for the convention center; the staff in Balto's is extremely friendly; but that the price for our Convention was almost twice what it should have been for the accommodations / service. This is one of the largest conventions in Baltimore and hotels charge AND GET prime money for this week. They are still remodeling some of the floors but you should request the already remodeled rooms - they are clean and beautiful!
Comment from Hotel Management
Sep 20, 2017 by Director of Operations, Hotel Management
Thank you for choosing Radisson Hotel Baltimore Downtown - Inner Harbor. We are glad to read how much you enjoyed your stay and that our location was ideal for your needs. We welcome your feedback and with all of the improvements underway I am confident you will experience an even better stay on your next visit. Thanks again for being our guest, and we look forward to welcoming you back soon. Jijo Allapat, Director of Operations
3 out of 5
by A verified traveler from Kearny, NJ

Posted Sep 13, 2017
The room had a lot of dust, especially in the air conditioning and the night we heard rattle between the walls.
Comment from Hotel Management
Sep 14, 2017 by Director of Operations , Hotel Management
Murillo, thank you for choosing our hotel for your accommodations. We are happy your stay was overall pleasant but so sorry for the issues you experienced in your room. The specifics you mentioned have been noted and had been reviewed by our housekeeping and maintenance team. We value your feedback and hope you will give us another chance to demonstrate the level of hospitality we normally provide. Jijo Allapat, Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx N.Y.

BEAUTIFUL HOTEL NEAR THE BASEBALL PARK.

Posted Sep 12, 2017
Pros: it was clean
Cons: nothing
Location: go to the baseball park.
I love the welcome they gaves us.and frendly everybody was. i would go back. the room was beautiful. thank you for your services.
Comment from Hotel Management
Sep 13, 2017 by Director of Operations, Hotel Management
Luis, thank you for the feedback of your visit at Radisson Hotel Baltimore Downtown - Inner Harbor. We are thrilled to know you loved our location and our staff made you feel welcome. We hope to welcome you back soon. Jijo Allapat, Director of Operations
2 out of 5
by A verified traveler

Posted Sep 11, 2017
The biggest issue re this hotel is the expensive and horrible valet service. It was $40 a night and waited over 40 minutes everytime for my car. Even thought they told you to call ahead and I did. At least 20 minutes before needing my car. Still waited an additional 25-30 minutes. Oh and room service is not available 24 hours. Only from 10 am to 8 pm. So if you needed extra soap to shower before 10 am good luck
Comment from Hotel Management
Sep 14, 2017 by Director of Operations, Hotel Management
Thank you for staying with us. We are sorry our staff was not as responsive as it should have been in working to address your concerns. It is our goal to follow up immediately in order to ensure your complete satisfaction. Your comments demonstrate that we have room for improvement, and we assure you that we will take steps to improve. We hope you will give us a new opportunity to prove our commitment to outstanding hospitality on your next visit to our city. Jijo Allapat Director of Operations
1 out of 5
by A verified traveler from NewJersey

Nice location

Posted Sep 7, 2017
Fire drills for no reason didn't even wait for the fire truck to full check the building. Then there was some sort of weird sex event being held in the hotel lobby and all kinds of slave type people where around cross dressed and mixed up just not normal at all the we were never informed of this going on I had to ask and all they the staff would say was we are open to all people. Wow great but close the hotel down for the weekend or let people know so they have the option at booking instead of being uncomfortable during ur whole trip!!!!!!!!!
Comment from Hotel Management
Sep 9, 2017 by Director of Operations, Hotel Management
Thank you for choosing to stay with us, and for your feedback. Our goal is to deliver an enjoyable stay for our guests and to have them leave with a lasting favorable impression. We clearly fell short of this during your stay, so please accept our sincerest apologies. We would love for you to give us another chance to prove ourselves, so we encourage you to stay with us again whenever your travels bring you back to the area. Jijo Allapat Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler

Radisson in Baltimore

Posted Sep 4, 2017
Very comfortable and clean. Staff really nice and attentive
Comment from Hotel Management
Sep 5, 2017 by Director of Operations, Hotel Management
Virginia, thank you for the feedback. We are glad you enjoyed your visit to Baltimore and the Inner Harbor. We are fortunate enough to have associates that enjoy taking care of guests and are delighted that you enjoyed your stay with us.Thanks again for giving us a pleasure to be of your service, and we look forward to having you back at Radisson Hotel Baltimore Downtown - Inner Harbor soon. Jijo Allapat, Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, near to the university whit my childre

Posted Aug 31, 2017
Thank you for the excelente service. I whant come back again soon.!!! My wife and I will visit in December. Thank you again.
Comment from Hotel Management
Aug 31, 2017 by Director of Operations, Hotel Management
Thank you for taking the time to post a wonderful review of the Radisson Hotel Baltimore Downtown - Inner Harbor. Our entire staff is committed to providing an exceptional service for every guest, and your feedback serves as an encouragement for us. We are eagerly waiting to welcome you and your wife again on your next trip in December. Jijo Allapat, Director of Operations
3 out of 5
by A verified traveler from philadelphia

Nice hotel but in desperate need of an upgrade.

Posted Aug 30, 2017
The room walls were chipped and paint peeling off bathroom ceiling. the beds and pillows were aweful. We didn't get any sleep. The location is great and just an Uber ride from everything. FYI Park across the street at the Arrow garage. It was $32 for the weekend.
Comment from Hotel Management
Aug 30, 2017 by Manager, Hotel Management
Alberto, thank you for sharing your candid feedback. It’s nice to know our location was convenient for your needs and that you were overall satisfied with your stay. Having said that, we are terribly sorry for the problems with your room. We appreciate your comments and are pleased to let you know we have begun renovating our rooms one floor at a time. We hope your experience will not deter you from returning to enjoy our new look as work is completed. Jijo Allapat, Director of Operations
2 out of 5
by A verified traveler

Old and dirty

Posted Aug 30, 2017
Not a positive experience. Bad restaurant. No roomservice. Bathroom dirty
Comment from Hotel Management
Sep 1, 2017 by Director of Operations, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We are sorry that you had an unpleasant experience at our hotel. We want all of our guests to experience a comfortable and relaxing stay, and we are sorry that did not happen in your case. Our department managers have been notified of your concerns, and we will use your comments to continually improve our service levels. Thank you again for being our guest, and we hope you will give us another chance to make a better impression in the future. Jijo Allapat Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2017
Bathroom small and poor ventilation. Shower head was broken, forcing you to stand directly over drain. Great location for walking to neighborhood restaurants and not too far from Inner Harbor. Staff very friendly.
Comment from Hotel Management
Aug 30, 2017 by Director of Operations , Hotel Management
Thank you for choosing the Radisson Hotel Baltimore Downtown - Inner Harbor for your stay. We are pleased to know our location was ideal for your needs and that you liked our courteous associates. That being said, I am sorry for the inconvenience you experienced in in your room and have shared your concerns with my maintenance team for a quick review. We hope you will come and see us again the next time you are in this area. Jijo Allapat, Director of Operations