Ratings based on 987 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
It’s ok to spend one night but have to be changed comfort
Comment from Hotel Management
Dec 11, 2017 by Taylor, Hotel Management
Thank you very much for your feedback! Hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Dec 11, 2017
Booked for relatives. Staff very helpful in making sure their needs were met.
Comment from Hotel Management
Dec 11, 2017 by Taylor, Hotel Management
Wonderful! Thank you for your feedback, we really do appreciate it :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Harrisburg, Pa

Great staff, great room, good view.

Posted Dec 10, 2017
Kiara was really nice and helpful with our check in. We enjoy our room and everything has been amazing so far.
Comment from Hotel Management
Dec 11, 2017 by Taylor, Hotel Management
Thank you so much for your review. We really do appreciate it. Im sure Kiara is going to appreciate the shout out as well.
3 out of 5
by A verified traveler

Okay Hotel close to the Inner Harbor

Posted Dec 4, 2017
For the most part we enjoyed our stay. We thought our room was much bigger as that’s how it seemed advertised online and we also thought the lobby area would be bigger. We got stuck on the elevator & had to pull the doors open ourselves to exit the elevator on the morning after our first nights stay. The staff was not very communicative about the elevator issues and did not really provide any real direction about updates &/or ways to return to our rooms using another means other than the elevator.
4 out of 5
Recommended
for Couples
by A verified traveler from hampton , va

Good location, near Ravens Stadium!

Posted Dec 4, 2017
Pros: Spacious separate rooms in the suite.
Cons: Free breakfast not good! Could improve easily with more fresh fruit, bananas, and perhaps cheese and crackers.
Location: We attended a Ravens game at M&T Bank Stadium. Nice walk from hotel.
Nice suite to chill in for a few days! Spacious. Quiet. Nice walk to Ravens Stadium, <25 minutes. Off season so not much action at Inner Harbor.
Comment from Hotel Management
Dec 11, 2017 by Taylor, Hotel Management
Thank you for taking the time to give us some feedback on your stay with us. We are so happy you enjoyed the room. We also appreciate the feedback about breakfast. The Brookshire Family hopes to see you again next year for another Ravens game!
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, Md

Nice hotel close to our conference

Posted Dec 3, 2017
Hotel staff was kind and accommodating. They gave us restaurant suggestions and coupons, promptly provided toiletry items we forgot, had a great breakfast. The room was clean and inviting.
Comment from Hotel Management
Dec 11, 2017 by Taylor, Hotel Management
Thank you for taking a few moments to reflect on your stay, as it is very helpful to us when improving our property. We hope to see you again in the near future for other business trips.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location and views

Posted Dec 3, 2017
Pros: Location
Cons: Room smell. Heating
I booked this hotel in a last minute deal, and got great rate. Check in was smooth, and the staff was friendly. One small block away from the inner harbor, and my room had a view of the water (past a few buildings of course). It is next to a busy road though; and so it got a bit noisy at night. I woke up a few time on my first night. The second day it seems there was a smell in the room. I am not sure if someone had smoked in my room, or if it was dust burning in the heater. It either went away after a while, or may be I just got used to it. Heating was a bit tricky since there was no thermostat that I could find.
Comment from Hotel Management
Dec 11, 2017 by Taylor, Hotel Management
Thank you for taking the time to give us your feedback about your stay. I am so happy to hear that you liked the view and location of our hotel. I do appologize about the noise and the smell. The heater is a bit tricky in the rooms so I do appologize. The Brookshire Family does hope to see you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn,NY

Great hotel and location but no personal touch

Posted Nov 30, 2017
Experience was good, rooms are a tad out dated and just wish there was more personalized service for the actual customer. They took care of my dog and honored my request of room type, which was splendid! Failed to acknowledge the reason why I was there and I made them aware it was my birthday In advance. Those little personalized touches helps the connection between hotel and customer.
Comment from Hotel Management
Dec 2, 2017 by Kirsten, Hotel Management
Thank you for your feedback. We appreciate you sharing your thoughts on your resent stay with us. There are some areas we can most certainly improve on. Best
4 out of 5
Recommended
for Everyone
by A verified traveler from Hanover, PA

Nice place in a great location

Posted Nov 29, 2017
Very easy to find when you arrive. Staff was very nice and the free breakfast was a plus. Only one block from the inner harbor with a great view from our room. Shopping, restaurants, National Aquarium, Science Center all within walking distance.
Comment from Hotel Management
Dec 11, 2017 by Taylor, Hotel Management
Thank you so much for your feedback, so happy you enjoyed your stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 25, 2017
Pros: The decor
The modern decor was beautiful. Conveniently located within walking distance of the Gallery Mall and an array of restaurants and harbor.