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Pet-friendly Marriott hotels in Downtown Barcelona, Barcelona

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Downtown Barcelona

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Hotel Arts Barcelona - Barcelona Hotels
Rating: 5.0 Stars
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Hotel Arts Barcelona

Marina 19-21, Barcelona 08005 - Map
 
 
"Lacks attention to detail & service"
It's a fab location & iconic hotel but we found the service not up to expectations & there was a lack of attention to detail. It's expensive which you don't mind if the service and quality matches. Our experience was a little disappointing but not on a huge scale it was still a very enjoyable stay. For example service at the pool & the pool resturant was slow and the food disappointing. I particularly dislike being given bread seemly as part of the service and then finding it on the bill. My daughter on one occasion dropped her bread and they picked it up but didnt bring another or ask if she wanted one. We had to ask for condiments and drinks on several occasions. The food at the pool restaurant was poor and expensive. There are plenty of staff but lacks some organisation. I know wifi is a good way to get money but did seem to be expensive and many hotels offer it free or in communal areas at least. We did feel they were trying to get money from us at every opportunity. I don't mind paying if the quality is there but we didn't feel it was or that it compared to other Ritz Carltons we have stayed in or Four Seasons. Our room however as excellent. We are being picky but it is supposed to be a top quality hotel and we have always had exceptional service at other Ritz Carltons.
Traveller from Cheltenham
Towering over Olympic Port, this 44-story luxury hotel is steps from Las Ramblas promenade and Barcelona's Liceu Opera …More

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