Ratings based on 205 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
Beautiful Location on the waterPosted Jan 2, 2018
This was a great hotel and I only wish I could have stayed longer. The rooms were quaint but very comfortable. The view outside the window was beautiful. The staff was friendly and the breakfast was good. It is in such a beautiful location!
Nice stay at BarilochePosted Oct 19, 2017 on Hotels
Nice hotel. If you are plannng to stay make sure you ask for the lake view. The rooms looking to the street can be noisy
Posted Aug 21, 2017 on Hotels
Amazing location in Bariloche . 5 minutes to the center and right on the lake . Excellent service, unbeatable views of the mountains and the chance to experience unforgettable sunrises - all from your room!
Comment from Hotel Management
Sep 1, 2017
Dear Alon , thank you a lot of for your comement. kind regards
for Everyoneby A verified traveler from UK
Weekend break from MontevideoPosted May 3, 2017
Pros: Cool Vibe and staff
Cons: Parking limited, but no a problem on my trip as low season. No coffee/tea making facilities in the room
Location: To be honest the centre ofSan Carlos has seen better days and the the German influences seem to be on the wain. Easy access to tour the park.
Lovely hotel with great views over the lake. Staff were fantastic and helpful
A very enjoyable stay!Posted Feb 26, 2017 on Hotels
The location of the hotel is very good, the staff was excellent! They were friendly, helpful, and professional. They would out of their way to try to please. The one disappointment for us that visited during their Summer time in mid-February was that they did not have air conditioning in their beautiful rooms! We realize that their summer days are a lot less than their Winter and Fall days, however, the temperatures were rather warm, so had to request stand up fans.
by A verified traveler
Posted Oct 18, 2016 on Hotels
by A verified traveler from Mc
Untrained staff I beautiful propertyPosted Mar 28, 2016
Ideal setting on the lake. Beautiful rooms and public areas. Couldn't get front desk staff attention, not a greeting nor ask if food is ok by dining staff. Staff are not trained. Too bad.
by Albert from Vineland
great viewsPosted Mar 4, 2016 on Hotels
small rooms but great views. No air conditioning but one can open window for fresh air.
by A verified traveler from New York, NY
Overpriced and terrible staffPosted Jan 21, 2016
Pros: Decent sized room and great view of the lake.
Cons: Staff attitude and availability of information. Better facility maintenance.
Location: Near bus line out to Llao Llao peninsula.
This is my second review as my first expedia review was rejected because I called out a specific staff member for their terrible service and attitude. Basically the front desk staff are awful, unhelpful, and were even insulting. The included breakfast is plentiful but bad. Convenient walking distance to the center of Bariloche without having to be in the city center.
by A verified traveler
NOT a Four or Five Star HotelPosted Jan 4, 2016
Pros: The view of the lake
Cons: Attitude, policy, attention to customer service.
Location: Good location
This hotel is NOT a four or five star hotel. At our arrival, there was no one to help us carry our luggage. There is no air conditioning units! Water flow at showers is unpredictable - goes from cold stream to steaming hot in a flash! All service personnel is mediocre, not the greatest customer service. Construction site next door, too noisy. According to their unannounced policy there are no ironing boards available nor irons. Everything is considered "extra"; we called room service and requested a wine opener and we were informed that opening a bottle of wine in our room will cause "an extra charge" even if we were not going to use any public area at the hotel! we requested a plate to use at our room...guess what... that too is considered "an extra" their policy is to get as much extra money as possible.