Ratings based on 172 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2017
Very nice and cozy hotel with good location. To improve: Gym was closed in the mornings Wifi quality
Comment from Hotel Management
Sep 26, 2017 by Nahuel Prichodko Guest - Relations, Hotel Management
Thank you very much for your comment. We hope you can come back soon. Sincerely Nahuel Prichodko Guest - Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Great Location

Posted Mar 29, 2017
Pros: We liked the food, the service and the location. The in-hotel local, travel guide was really helpful.
Cons: WiFi didn't work in our room, so we had to go to the lobby. Pillows and blankets could be nicer.
Location: Hike in Nahuel Huapi National Park! Have dinner at Alta el Fuego; have dinner at the hotel - tough ambiance lacks, the food is fantastic
We planned to stay at this hotel for two nights then stay another two nights somewhere else in Bariloche. We liked it so much (and it was such a great value) that we stayed put for another two nights. It's walking distance to restaurants and shops, and nearby buses get you to great hiking trails.
3 out of 5
by A verified traveler

Good location, noisy hotel

Posted Jan 30, 2017
Street noise penetrates the room unbearable. Old-fashioned hotel, probably suitable only for those interested in a good location. I will not return to the hotel.
Comment from Hotel Management
Jan 31, 2017 by Paula Carvalhaes Mendes, Hotel Management
Dear S.H Let us show you our sincere gratitude for taking the time in sending us your review through Hotels.com. I appreciate that you have taken the time to report what happened. These comments are the most important tool we have to be able to improve day by day the quality of our product. I´m sorry for the bad experience you had in our hotel. Obviously we have not lived up to your expectations and we have failed in our service. We have taken note of your comments in order to improve all our process. I remain at your disposal for any further inquiry. Thank you very much Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Jan 23, 2017
Pros: Great size room with plenty of electrical outlets.
Cons: The bathroom was a bit dated and the shower was ok but could have been better
Location: Location was good - a couple blocks away from the town square and chocolate area
This hotel surpassed my expectations. The room is very large and comfortable. A huge desk area to set up a laptop or other devices if you want to be able to have a place to work. Lots of electrical outlets. Convenient location
Comment from Hotel Management
Jan 24, 2017 by Paula Carvalhaes Mendes, Hotel Management
Dear Mr./Mrs. First, let us show you our sincere gratitude for taking the time in sending us your review through Hotels.com. We´re very happy you enjoy our rooms! Looking forward to welcome you back in the near future. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Mill Valley, CA USA

Convenient hotel in town

Posted Jan 23, 2017
Pros: Location, convenience to downtown (shops and dining) and airport. Very nice room and bedding.
Cons: New carpeting in the hallways. Carpeting in our room was fine.
Location: Central. Shopping and dining options abound.
We spent one night after a tour of the Lakes Region, before our flight out the next day. Very comfortable room and bedding, and a nice view from the 5th (top) floor. Staff exceptionally nice and efficient. Hallways need new carpeting but I'm sure that takes a regular beating given this is also a ski town. Location is central to the main square and shopping district. Staff directed us to a cute restaurant area we never would have found on our own. Bariloche knows how to party, and the party goes on all night until dawn. At about three a.m. the noise on the street below became too much as a food vendor had set up his stand directly across the street. Fortunately, the hotel windows are very soundproof when closed and the air conditioning worked fine.
Comment from Hotel Management
Jan 23, 2017 by Paula Carvalhaes Mendes, Hotel Management
Dear Marty, First, let us show you our sincere gratitude for taking the time in sending us your review through Hotels.com. In regards to your comments about the carpet , we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest´s satisfaction and to provide an extraordinary service. Actually, this year we´ll change all the hallways carpet. Looking forward to welcome you back in the near future. Best Regards
3 out of 5
by A verified traveler

Great staff, tiny rooms

Posted Jan 17, 2017 on Orbitz
Pros: Staff
Cons: Update the rooms
We booked this hotel thinking that as part of the NH chain, they would be good. The ratings were also very good. Unfortunately, the rooms were very small and in disrepair. The check in staff was very good. The breakfast was quite extensive.
1 out of 5
by George

Posted Jan 3, 2017 on Hotels
Horrible experience, the check in person was rude and took way too long. The carpets were dirty, the room was dirty, the shower head was broken and they did not have another one to replace it. Definitively do not stay here!!!!!
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear George, First, let us show you our sincere gratitude for taking the time in sending us your review through Tripadvisor. In regards to your comments about the refurbishment , we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest´s satisfaction and to provide an extraordinary service. Looking forward to welcome you back in the near future. Best Regards, Maria José García Díaz Hotel Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel pics are old.

Posted Oct 10, 2016
Pros: Breakfast
Cons: Old and the view is not than good as appear on internet
Location: Location is good, very close to main street and shops.
The hotel is not bad but rooms and in general the facilities are old. It should be revamp
Comment from Hotel Management
Oct 11, 2016 by p.carvalhaesmendes@nh-hotels.com, Hotel Management
Dear Mr/Mrs, First, let us show you our sincere gratitude for taking the time in sending us your review through Tripadvisor. In regards to your comments about the hotel facilities, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest´s satisfaction and to provide an extraordinary service. Looking forward to welcome you back in the near future. Best Regards, Paula Carvalhaes Mendes Front Office Manager
3 out of 5
by A verified traveler from Mexico

Not what they sell

Posted Sep 8, 2016
Air conditioner was terrible and noisy, noisy everywhere from other rooms. Not clean, carpet too old and smelly. Bathroom old and not clean. Food was the only good thing in that hotel.
Comment from Hotel Management
Sep 9, 2016 by Paula Mendes , Hotel Management
Dear Marcela, Thank you very much for the time to write a review about your stay. In regards to your comments about the noise and cleaning, we have read them carefully and we would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer. Looking forward to welcome you back in the near future. Best Regards, Paula Carvalhaes Mendes Front Desk Manager
3 out of 5
by A verified traveler

Stuffy and noisy

Posted Mar 16, 2016 on Hotels
Paid for an upgraded room with a view. Yes, I could see the lake but it was no "view". Get a room on 3rd floor or higher if you want view. Room was stuffy and had no AC. Tried to sleep with window open but street noise was unbearable. Worst night sleep of my trip. Carpets in hallways and room were old and worn. Pros: Bathroom was upgraded, concierge was helpful, breakfast good, lobby comfortable, and hotel located downtown.