Suite, 1 Bedroom, Lake View | Balcony view

Reviews of Hotel Panamericano Bariloche

4 out of 5
Hotel Panamericano Bariloche
Av San Martin 536/70, San Carlos de Bariloche, Rio Negro

Reviews

7.8

Good

Rating 10 - Excellent. 81 out of 283 reviews" "
Rating 8 - Good. 109 out of 283 reviews" "
Rating 6 - Okay. 59 out of 283 reviews" "
Rating 4 - Poor. 24 out of 283 reviews" "
Rating 2 - Terrible. 10 out of 283 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Laurie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and tired. No air conditioning and very hot. So noisy all night. Pool and spa are nice. Staff was lovely.
Stayed 5 nights in Jan 2024

10/10 Excellent

viviana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest service very good.
Stayed 1 night in Apr 2023

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Thomas

10/10 Excellent

Enda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Alexandre

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo fortemente!
Hotel em processo de remodelação. Quartos espaçosos, café da manhã saboroso, atendimento extremamente cordial e prestativo. Localização excelente e a vista do quarto para o lago Nahuel Huapei é fantástica! Recomendo fortemente!
Vista do quarto para o lago à noite
Stayed 4 nights in Dec 2022

10/10 Excellent

Christopher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, with a warm welcoming staff.
Stayed 1 night in Apr 2022
Response from Reservations on Apr 11, 2022
Thank you so much Christopher for your feedback. We will continue the hard work to keep the level of service up and improve. Hope we can see you again in the future. Best regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location in downtown Bariloche, nice rooms with lake view, good breakfast.
Stayed 3 nights in Dec 2021
Response from Reservations on Jan 25, 2022
Hi Julia. Thanks for your feedback. We will continue to work on keeping this services up and, ideally on improving in order to serve you even better when you come back. Wish you success

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
Exceptionally poor service but a very nice room. It is hard to believe this is a Marriott managed property. I wouldn’t recommend it especially for the very high price.
Stayed 1 night in Jan 2022
Response from Ulises, Reservations on Jan 13, 2022
Hi Michael. First of all, we want to thank you for your feedback and present our apologies for not meeting your lodging expectations. We can observe that room/bed service was given the lower rate in your evaluation. We will highly appreciate it if you can mention any experience or aspect of our services that caused your rating and that can help us identify the origin of that rate and take the appropriate corrective actions. Second of all, while we are in transition to become a Marriott hotel, we are continuosly working on proactivelly identify our opportunities for improvement and also on providing prompt response the those opportunities identified by our customers. Therefore, we hope it´s not too late for asking you to give us the chance (anytime in the future) to demonstrate that our willing for sincere improvement and our desire for serving our customers are better than what you´ve seen so far. Please accept our sincere apologies. Thank you again.

10/10 Excellent

Claudio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean rooms, excellent breakfast. It's in downtown Bariloche so you're near everything. The only drawback: There was no A/C in the room.
Stayed 3 nights in Dec 2021
Response from Reservations on Jan 3, 2022
Hi Mr. Orbitz. We highly appreciate your feedback and comments about our services. We have been evaluating diferent suitable solutions for room cooling which will surelly be implemented in the mid term and we have fans available for our customer at no cost in the mean time. Hope we can have you with us again in our hotel.

8/10 Good

susan

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff was very friendly and helpful but most did not know English. We had a problem with our first room and after complaining we were upgraded right away. The breakfast was very good!
Stayed 7 nights in Dec 2021
Response from Reservations on Jan 3, 2022
Hi Susan. Thank you so much for being at our hotel anf for your feedback. Your comments will help us to be more observant with our customers and their languages, in order to reduce the gaps gaps with languages.

6/10 Okay

Verified traveler

Liked: Staff & service
Property was very odd. Atmosphere of a 1960s airport. Pool does not open until noon. Breakfast was excellent. Staffvexceedingly courteous. However, the hotel was an extreme disppointment after seeing so many more interesting places in this fascinating city. I had pre paid which was a huge mistake as i wanted to be at any of the other nearby hotels, in fact, i should have just eaten the cost!
Stayed 3 nights in Feb 2020

4/10 Poor

Hana

Disliked: Staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice room and bathroom OK. Quite good Breakfast.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

pedro

Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2019

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy but nice
Overall positive experience in pleasant well managed hotel a short walk from town centre. Received a room upgrade to front overlooking lake which ended up NOT being a good thing: Friday & Saturday nights (all night) EXCESSIVE street noise from revellers hanging around the casino entrance across the road. Nice swimming pool on roof (heated indoor) and good lobby bar plus eateries all around. Just avoid a street facing room even if it's a free upgrade.
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Wifi only worked in a small area of the lobby, not in the rooms. Hotel reception staff was completely unwilling to help. Maid service was good. Spa reception terrible.
Stayed 4 nights in Jan 2019

8/10 Good

Erick

Liked: Staff & service, property conditions & facilities, room comfort
Change gym hours
Hotel was ok and the people were great. But the gym is not open intil noon which is weird and inconvenient. No reason it has to be closed til noon. Also, valet is advertised but there is never anyone working valet.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2018

6/10 Okay

peter, brisbane

Liked: Staff & service, room comfort
Located close to good restaurants
The hotel was comfortable a little dated and in need of revamp, but was in a great location and the views from our room were faboulous. If you book ask for a room overlooking the lake
Stayed 1 night in Feb 2018

8/10 Good

Nilton, Rio de Janeiro

Liked: Cleanliness
Disliked: Room comfort
Good location, hotel just ok.
The room was not in accordance of the information in the Expedia Itinerary. It was very small and the bed was not a king bed. After a claim, in the next day they changed the room for one a bit larger and with king bed. Lobby and the facilities are good but everything is a little old and some places need maintanance. The breakfast is very good but every day shows the same things. The restaurant has no big variety in the menu and the personal service is limited. There is live music every night in the lobby/restaurant. The hotel is good but it does not deserves the 4 stars classification.
Stayed 6 nights in Feb 2018

6/10 Okay

Uli, Buenos Aires

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
amazing staff.
The building is a 30 years old and you may see the pass of the time. When I checked in they sent me to a room located in the back side of the hotel on the floor eleven, and I found this room full of small ants. The next morning when I claimed for that, The woman of the staff changed our room. The best of this hotel is, the staff, the breakfast and the location. Also the pool is very good. They said me they are fighting with the ants but there is to consider that the building is enclosed at the mountain.
Stayed 5 nights in Jun 2017
Response from Alejandro on Jul 12, 2017
Dear Sir. thank you for your comments , especially the ones of our staff anfd out Hotel. We are remodeling our Hotel , so we hope that in your next visit you can have one of our new superior romos.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Fair hotel
Nice hotel. A bit old, and not 100% clean room. Nice location.

2/10 Terrible

Matthew, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel
I cannot believe I actually paid money to stay here. It's really a 2-star hotel. Beautiful views but the windows are so dirty you can see it of them. if really like my money back.

4/10 Poor

Mr.Who, Austin, Trxas

Disliked: Staff & service, property conditions & facilities, room comfort
Worst Hotel Experience in Many years
The Panamericano hotel is well located within walking distance to many restaurants and in downtown Bariloche. The problem we experienced is that the hotel is under renovation, so starting right around 8 AM and through 8 PM there is a lot of banging going on. We stayed for five days four nights, we asked for a different room three times. We were moved three times but since the constructions is cinder block and concrete noise travels throughout the entire building. The first two nights were the worst my wife and I could not even hold a conversation it was so loud with work going on on both sides of our room. You would think that the admin would have an organized and well planned reconstruction but we were on the 9th floor and then on the 7th floor and last on the 5th floor and work was going on. You would think that they would stop work say after 5 or 6 but that did not happen either. I feel that we should have been told that the hotel was re-modeling so we could have stayed elsewhere. We did not get any real rest nor did we enjoy our stay. The hotel manager was not very helpful either and seemed helpless with the construction work. in hind site I was ripped off by the hotel when they accepted my reservation. I think it is fair to say that under normal circumstances the hotel may offer a nice stay, but at this time forget it!

6/10 Okay

jules, s

Liked: Cleanliness, staff & service
Big old hotel
Big older hotel in need of a refurbishment. In centre of Bariloche town which is the gateway to mostly budget adventure vacations. Lake views are spectacular but those rooms also face the street which is noisy with party goers all night long on Saturday and holidays. Ask for floor 6 and above. Hotels outside the centre are more difficult to get to and from. Always telephone for taxies.

2/10 Terrible

Aog mom

Disliked: Cleanliness, staff & service, room comfort
This hotel was one of the worst I have ever stayed in
The rooms are dirty, no ventilation or air conditioning. If you open a window, which doesn't open much, you receive also the noise from the street. Breakfast was ok, no more. If you can, go to another

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
hotel appeared tired and well used, good breakfast
hotel meets short term requirements, wi fi expensive and not included. tiled hallways made for a noisy stay.

4/10 Poor

GJC, NYC

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Double check what you book!
Hard to say if this is the hotel fault or hotels.com, or both.But really blows when you book a king size bed standard room with view to one of the most amazing lakes in the world and you get a twin bed s**t box loking out to an alley wall. that was the starting is THAT, I believe no surprises surprise you for the rest of the trip.

8/10 Good

jim, colorado

Liked: Cleanliness, room comfort
nice nedium sized hotel
only problem was that the pay for internet was not always available

6/10 Okay

Fernando, miami

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel good location
Old hotel, not very clean, good location, good staff but not enough for a hotel that size. Poor overall experience.

10/10 Excellent

Tom, Denver, CO, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at Hotel Panamericano is the best.
The Hotel Panarmericano was very well maintained and clean. The bed was comfortable and we had a great view of the lake. The best thing about the hotel was the staff. They were friendly and worked very hard to help us set-up excursions and provided great advise about re-arranging our travel itinerary when we could not get bus tickets to Valdivia, Chile. I highly recommend this hotel.

4/10 Poor

Isabel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look elsewhere
We made the mistake of not booking a room with a lake view, which made the tiny room, with really short ceilings, seem even smaller. The mattress was thin, and uncomfortable. The decor was cheap and outdated. The bathroom tiles had grime between them. There were no amenities in the room when we first checked in, so we had to ask for them, but ended up buying our own later. The comforter cover and blanket did not appear to have been laundered in a long time. Even though the heater was off, the room was really hot, and there was nothing that we could do about it because there was no thermostat for us to put on the fan or the air conditioner, and only one tiny window that did not open all the way. The pool and the sunbathing area by it were dirty. The workout room was dismal, with only two very old treadmills on the verge of breaking down, and one stairmaster that must have come from the last century, and which obviously didn't work. And the floor was very dirty. My head almost hit the ceiling when running on the treadmill. Breakfast was atrocious-the coffee was undrinkable, the pastries were not fresh and not homemade, and they offered a very poor selection of meats/cheeses and cereals. The staff wasn't very friendly, and minimally helpful.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not what was expected
Even though i was extremely excited for the stay in this hotel in Bariloche. However, the hotel was a very basic. Coming from someone who has traveled to over 25 countries it was certainly not a 4 or 5 star hotel as advertised. It was in severe need of renovation which appears to have last been done in the 1970s. The staff was very helpful. I would recommend this hotel only to travelers looking for a bargain.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central airport location for Patagonia travel
All was great!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel. Clean, spacious, good breakfast and located close to the commerce area of Bariloche. Views to the lake are nice.

6/10 Okay

Martha, Colombia

Disliked: Room comfort
I thought it was better, didn´t like it at all
I thought it was better, didn´t like it at all. You can´t manage your room temperature. It´s old, the restrooms, it´s smells ugly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like it!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Arzu, Rotterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful 5-star hotel
We had a very good value for money offer in this wonderful 5-star hotel. Very fashionable, comfortable and clean rooms, good breakfast buffet, fantastic spa, friendly staff. The only point of improvement would be the bed and pillows, which were on the hard side.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel com excelente localização, bem perto do centro de Bariloche. Fica próximo também de mercado e farmácia. Um dos destaques é a vista do hotel para o lago, que é muito bonita. Apenas achei o banheiro do quarto um pouco apertado e acredito que seria muito melhor sem a banheira. Apesar disso o quarto era confortável e o café da manhã com várias opções. Foi uma estadia agradável.
Stayed 4 nights in Nov 2023

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, room comfort
La infraestructura del hotel original se nota que fue muy buena, pero necesita mantenimiento. El baño particularmente estaba limpio y tenía lo necesario, pero sus artefactos eras originales (de los 90), bastante desgastados y el baño en general necesitaba un reacondicionamiento general, lo mismo que todas las salas comunes del hotel. La ubicación es excelente y la vista increíble.
Stayed 1 night in Oct 2023

10/10 Excellent

Danny

Stayed 1 night in Oct 2023

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

ELAINE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

Felipe

Liked: Cleanliness, room comfort
Felipe
Bien ubicado limpio pero para ser cadena hoy marriott no puede ser que no haya servicio de cafe o te siendo una ciudad fria
Stayed 5 nights in Sep 2023