Ratings based on 315 Verified Reviews

3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
everything was nice.. nice location.. everyone was nice and friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from birmimgham al

Nice hotel downtown Birmingham

Posted Nov 13, 2017
Centrally located to every thing downtown Birmingham. Staff was courteous, check in was fast, parking convenient, room was comfortable and clean with great view.
5 out of 5
Recommended
for Everyone
by A verified traveler from Smyrna, TN

Nice hotel close to UAB

Posted Nov 7, 2017
Good experience all around. Paid garage parking available. Will definitely be staying here when in town again.
Comment from Hotel Management
Nov 12, 2017 by Lisa Castagna, Hotel Management
Dear Mikkj, I am so glad that you were our guest and that you plan to return. We have started a major renovation of the hotel so you will see many positive changes over the next months. If I may ever be of personal assistance, please feel free to contact me. Sincerely, Lisa Castagna, General Manager
3 out of 5
by A verified traveler

Excellent hospitality by the staff.

Posted Oct 18, 2017
Needs renovation, which they are starting. Rooms are old. Excellent staff.
Comment from Hotel Management
Oct 20, 2017 by HotelMgmt, Hotel Management
We’re thrilled that you experienced excellent customer service, as this is always a priority for us, and we appreciate your patience as we undergo renovations. We hope to welcome you back in the future so we can impress you even more. Thank you!
2 out of 5
by A verified traveler from Nashville

Dirty

Posted Oct 8, 2017
It's dirty and noisy. Comfy bed though! I expected a lot more than a Motel 6 feel. Every nook and cranny of the hotel is dirty. The grout and corner of the walls look like they haven't been cleaned in 20 years. Before I ever made it to the room. The elevators were gross. Very sad for a big chain. The industrial building AC units are on the ground and loud. One has to turn up the TV loud to drown out the noise.
Comment from Hotel Management
Oct 12, 2017 by HotelMgmt, Hotel Management
We appreciate your feedback, Ken. We understand our property is beginning to show it's age and we apologize that we didn't meet your expectations. We're pleased to inform you that we'll be undergoing renovations in the near future and we hope to welcome you back at that time. Thank you.
5 out of 5
Recommended
for Students
by A verified traveler

Posted Sep 21, 2017
The hotel staff was very friendly and helpful. I found the accommodations to be nice, and the room was neat when I arrived. It was also quiet, and convenient for walking to the UAB campus.
Comment from Hotel Management
Sep 23, 2017 by HotelMgmt, Hotel Management
We appreciate your comments, thank you. It's wonderful that you enjoyed your stay and we hope you left feeling relaxed and rejuvenated. Our location is one of the perks we offer our guests, so we're thrilled that this worked out so well for you. We look forward to welcoming you back again soon!
1 out of 5
by A verified traveler from Miami

Surprise

Posted Aug 30, 2017
Pros: Location
Cons: Complete renovation of rooms and common areas
Location: Food, drink and Medical facilities
Thought I was arriving to a luxury downtown hotel. The decor is old, the carpets are dirty, the room A/C was in pieces in my room. The bathroom had hair on the floor and toilet, the back of the door was dirty. Mgmt said it is undergoing renovations, but way too late. FO soup was burned black and still served to me. Really disappointed. Staff tried to make things right, but never felt clean and fresh while inside.
Comment from Hotel Management
Sep 2, 2017 by HotelMgmt, Hotel Management
We appreciate your feedback, Gregg. It's disappointing to know that you left us feeling dissatisfied with your stay. We appreciate your patience with our renovations and apologize for the inconveniences you experienced as a result. We hope you'll give us another chance to win back your trust.
3 out of 5
by A verified traveler from Katy, TX

Old Carpet all around

Posted Aug 30, 2017
The carpet at this hotel must be changed! It looks ugly and old!
Comment from Hotel Management
Sep 1, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback Luis. We know our property is beginning to show its age and I'm pleased to inform you that we plan to change it in the near future; we appreciate your patience. We hope our excellent customer service out shined our carpets and that you'll visit us again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
My stay was very pleasant! I definitely would recommend to stay here!
Comment from Hotel Management
Aug 25, 2017 by HotelMgmt, Hotel Management
We enjoyed having you as our guest and are thrilled that you had such a wonderful time. We appreciate your recommendation, as well as your feedback, and we look forward to welcoming you back again soon!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 21, 2017 on Hotels