Ratings based on 337 Verified Reviews

3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Moulton AL

Very good staff very poor hotel

Posted Jan 14, 2018
Couldn't ask for better workers but the hotel itself was in very poor shape. Furniture in rooms was falling apart. Floors in room and bathroom we're old and worn. Bathroom was very outdated as well. Was very dissatisfied that we paid the price for a nice hotel and got a very worn outdated one. We expected a lot more from a Hilton.
Comment from Hotel Management
Jan 17, 2018 by Lisa, Hotel Management
Thank you for being our guest and for the positive feedback regarding our team. I am happy to say that we have started a full hotel renovation. Every inch of the hotel will be addressed over the next nine months. I hope you will come back in the future to see the amazing transition.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in downtown Birmingham

Posted Dec 18, 2017
The hotel was satisfactory. They had a friendly staff and the room was comfortable and clean.
Comment from Hotel Management
Jan 22, 2018 by Lisa, Hotel Management
Thank you for the feedback. I hope you will consider us again during your next visit to Birmingham.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean room in very nice condition

Posted Nov 20, 2017
The staff was very friendly and helpful. The room was nice. I would definitely stay there again.
Comment from Hotel Management
Nov 20, 2017 by Lisa, Hotel Management
Thank you for taking the time to post such wonderful comments. On behalf of the team, thank you for being our guest; we look forward to your return visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
everything was nice.. nice location.. everyone was nice and friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from birmimgham al

Nice hotel downtown Birmingham

Posted Nov 13, 2017
Centrally located to every thing downtown Birmingham. Staff was courteous, check in was fast, parking convenient, room was comfortable and clean with great view.
5 out of 5
Recommended
for Everyone
by A verified traveler from Smyrna, TN

Nice hotel close to UAB

Posted Nov 7, 2017
Good experience all around. Paid garage parking available. Will definitely be staying here when in town again.
Comment from Hotel Management
Nov 12, 2017 by Lisa Castagna, Hotel Management
Dear Mikkj, I am so glad that you were our guest and that you plan to return. We have started a major renovation of the hotel so you will see many positive changes over the next months. If I may ever be of personal assistance, please feel free to contact me. Sincerely, Lisa Castagna, General Manager
5 out of 5
by A verified traveler

Big Bing

Posted Oct 24, 2017 on Hotels
Great stay
2 out of 5
by Cynthia

This traveler left a rating score only Posted Oct 23, 2017 on Hotels
2 out of 5
by Sandra

Needs to be remodeled!

Posted Oct 23, 2017 on Hotels
The property is very run down and in need of remodeling/redecorating. The carpet is old and the chair in the room had holes in the fabric from wear. The location is ideal for families in need of accommodations near the hospitals. It would be far more comfortable with a makeover.
Comment from Hotel Management
Nov 3, 2017
Dear Sandra: Thank you for staying with us. We have already started a full renovation of our hotel. Every area of our facility will undergo a complete transformation. We will wrap up next summer. I hope you will consider us in the future as I know you will be pleased with the new product. Sincerely, Lisa Castagna, General Manager
3 out of 5
by A verified traveler

Ok

Posted Oct 22, 2017 on Hotels
For the price I paid for the room I find it odd that there was no refrigerator of any kind