Dear Dennis, Thank you for being our guest at The Westin Birmingham. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments and hope you will choose us every time your travels bring you to our area.Best Regards,Nicole Smith,Guest Experience Manager

Dear Tracey, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Best Regards,Nicole Smith,Guest Experience Manager

Dear Melissa, Thank you for being our guest and reviewing your stay. We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is certainly not the kind of experience we strive to provide our valued guests. We sincerely regret that your room was not available upon your arrival. We understand the importance of a smooth check-in process, and we apologize that this was not your experience. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Best Regards,Nicole SmithGuest Experience Manager

Dear Kameron, Thank you for your loyalty and for sharing your experience with us. We want every guest to have a revitalizing stay and leave enriched and rejuvenated. We will address the areas mentioned, and we hope you will accept our apologies for not meeting your expectations. Thank you again for caring about improving our guest services, and we hope to be your hotel of choice the next time your travels bring you our way.Best Regards,Nicole Smith,Guest Experience Manager

Dear Audrey, Thank you for your honest review. We sincerely apologize for not meeting your expectations and the issues you encountered with your guestroom. We have reviewed your comments with our associates to prevent these issues from repeating. We hope you will give us another opportunity to regain your trust on your next visit to Birmingham.Best Regards,Nicole Smith,Guest Experience Manager

Dear Ty, We appreciate you sharing your excellent rating. Our energizing location is perfect for taking advantage of all that our city has to offer. Located in Uptown, Birmingham's newest dining and entertainment district, we are ideally situated for exploring our vibrant Southern town. Thank you for choosing The Westin Birmingham, and we look forward to having the pleasure of welcoming you back soon.Best Regards,Nicole Smith,Guest Experience Manager

Dear Alicia, Thank you for rating your stay at The Westin Birmingham. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards,Nicole Smith,Guest Experience Manager

Dear Calvin, Thank you for the perfect rating. We are glad you had a wonderful time at The Westin Birmingham. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards,Nicole Smith,Guest Experience Manager

Dear Nikki, Thank you for your recent stay at The Westin Birmingham and for posting such a generous review of our hotel and associates. We enjoy welcoming travelers with our spacious accommodations and thoughtful amenities, all in an inspired location here in the heart of the city. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to Birmingham. Best Regards,Nicole SmithGuest Experience Manager

Dear Meredith, Thank you for sharing the nice rating about your experience at The Westin Birmingham. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best Regards,Nicole Smith,Guest Experience Manager

Dear Robin, Thank you for choosing our hotel and for taking the time to share your review. We are sorry your stay was not the enriching experience you deserve. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were here with us. We hope you will consider giving us another occasion to provide you with the exceptional hospitality and accommodations you deserve.Best Regards,Nicole SmithGuest Experience Manager

Dear Kimberly, Thank you for your recent stay at The Westin Birmingham and for posting such a generous review. We enjoy welcoming travelers with our spacious accommodations and thoughtful amenities, all in an inspired location here in the heart of the city. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to Birmingham. Best Regards,Nicole SmithGuest Experience Manager

Dear Sandra, Thank you for choosing us for your recent visit. We are sorry your stay was not the enriching experience you deserve and for the inconvenience caused to you in your room. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We have also taken note of the billing-related concern you shared with us. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately. Best Regards,Nicole Smith,Guest Experience Manager

Dear Jashon, Thank you for your gracious review of The Westin Birmingham. We are thrilled to read about your invigorating stay and how much you enjoyed our optimal location and thoughtful hospitality. Our associates are dedicated to delivering an enriching experience to all our guests, and it will be an honor to pass along your compliments. We look forward to welcoming you again soon. Best Regards,Nicole Smith,Guest Experience Manager

Dear Robert, We thank you for taking the time to evaluate your stay. Our primary focus is making sure you receive exceptional service from our associates, and we are disappointed this was not your experience. We hope you will accept our apologies and our promise that this will be addressed. Furthermore, we work hard to maintain enhanced, refreshing accommodations, and we will share your feedback with the appropriate individuals responsible for our future modernization plans. Thank you once more for choosing us for your visit, and we look forward to another opportunity to provide the enriching hospitality for which we are known.Best Regards,Nicole Smith,Guest Experience Manager

Dear James, Thank you for the excellent rating. We are pleased to know you had a great time while here and that we exceeded all of your expectations. We enjoyed having you at The Westin Birmingham, and we hope we will continue to be your hotel of choice whenever you return to the Birmingham area. Best Regards,Nicole Smith,Guest Experience Manager

Dear Jeffrey, Thank you for being our guest. Our top priority is for you to have an enjoyable experience, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Westin Birmingham, and we look forward to welcoming you again soon.Best Regards,Nicole Smith,Guest Experience Manager

Dear Adam, Thank you for choosing The Westin Birmingham and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Nicole Smith,Guest Experience Manager

Dear Guest, Thank you for choosing The Westin Birmingham and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Nicole Smith,Guest Experience Manager

Dear Jessica, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Best Regards,Nicole Smith,Guest Experience Manager

Dear Ricardo, We appreciate you sharing your thoughtful feedback with other travelers. We agree, our optimal location is perfect for exploring all that our city has to offer. Thank you for choosing The Westin Birmingham, and we look forward to welcoming you back soon.Best Regards,Nicole SmithGuest Experience Manager

Dear Jennifer, Thank you for your recent visit and also for your review. We want to extend our apologies for these concerns during your stay and for the inconveniences you experienced. We hope that you will stay with us again so that we can provide you with the exceptional hospitality for which we are known. We wish you all the best with your future travels.Best Regards,Nicole SmithGuest Experience Manager

Dear Evan, Thank you for your stay at The Westin Birmingham and for posting such a generous review of our hotel and associates. We enjoy welcoming travelers with our spacious accommodations and thoughtful amenities, all in an inspired location here in the heart of the city. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to Birmingham. Best Regards,Nicole SmithGuest Experience Manager

Dear Mallory, Thank you for choosing The Westin Birmingham and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Nicole Smith,Guest Experience Manager

Dear Dorian, It is wonderful to know you enjoyed everything about your time at The Westin Birmingham and that we exceeded your expectations. We appreciate your kind rating and hope you will be able to stay with us again soon.Best Regards,Nicole SmithGuest Experience Manager

Dear Dana, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best Regards,Nicole Smith,Guest Experience Manager

Dear Leslie, Thank you for the review of your time at our hotel. We regret you felt our accommodations needed updating. We are always seeking ways to improve our guest experience, and your comments have been noted for our plans in developing the property. We hope to have another opportunity to welcome you again in the future.Best Regards,Nicole SmithGuest Experience Manager

Dear Michael, We deeply regret that we did not deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance if you return to our area so we can make it up to you.Best Regards,Nicole Smith,Guest Experience Manager

Dear Melissa, Thank you for posting a review of your stay with us. We apologize for the issues you encountered in your guestrooms and regret the trouble you had due to it. We appreciate you bringing these concerns to our attention, and we will address them with our teams to ensure that similar issues are not repeated in the future. We are also sorry for the inconvenience caused by the non-functioning status of the ice machine on the floor and the incident where someone entered your previous guestroom. We have discussed your concerns with the appropriate individuals to review and action. Please consider giving us another opportunity to provide you with the exceptional experience you deserve.Best Regards,Nicole Smith,Guest Experience Manager

Dear Isaiah, Thank you for your review. We truly understand the frustration you must have felt due to the unauthorized charges made on your card. We are already reviewing this with the billing department and appreciate your patience in the meantime. Best Regards, Nicole Smith, Guest Experience Manager

Dear Guest, Thank you for the review of your time at our hotel. Exceptional service and a revitalizing experience for every guest are our highest priorities, so we want to extend our apologies for any oversights on our part in your room. We have shared your review with our associates, and we are very grateful for your patience. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Best Regards,Nicole SmithGuest Experience Manager

Dear Lori, Thank you for taking the time to leave your constructive feedback. While we are happy to know you liked our convenient location, we truly regret the service shortfalls you experienced. We have taken note of all your feedback and will share them appropriately, as we are always looking for ways to improve. We understand the frustration you must have felt and are grateful for your patience. We hope you will allow us another opportunity to show you our devotion to exceptional hospitality on your next visit. Best Regards,Nicole SmithGuest Experience Manager

Dear Lance, We are glad you enjoyed your time at The Westin Birmingham. Thank you for your kind rating, and we look forward to your next visit.Best Regards,Nicole Smith,Guest Experience Manager

Dear Stephanie, Thank you for the outstanding rating. We are glad that from check-in through check-out, we were able to provide you with a great stay at The Westin Birmingham. We look forward to your return and wish you all the best with your future travels. Best Regards,Nicole SmithGuest Experience Manager

Dear Haleigh, Thank you for your review. We apologize for the housekeeping issues you had in your guestroom. We aim to exceed your expectations and go above and beyond for our guests, so we regret that this was not your experience. We have shared your comments with our associates and taken proper action to ensure we do not repeat these in the future. We are grateful for your patience and hope you will consider us whenever you return to the area in the future.Best Regards,Nicole SmithGuest Experience Manager

Dear Michalee, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Best Regards,Nicole Smith,Guest Experience Manager

Dear Jonathan, Thank you for the perfect rating. We are glad you had a wonderful time at The Westin Birmingham. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards,Nicole Smith,Guest Experience Manager

Dear Eirini, Thank you for leaving your valuable comments. We apologize for the issues you experienced in your room and the inconvenience this caused you. We will share your comments appropriately to ensure these are not repeated. We are grateful for your patience and hope you will stay with us another time so we can provide you with a much more satisfying experience.Best Regards,Nicole SmithGuest Experience Manager

Dear David, Thank you for being our guest and for sharing your experience. We sincerely apologize for not meeting your expectations and for the concerns you endured in your bathroom. We are also sorry for the service shortfalls you encountered at our on-site restaurant during your visit. We understand how frustrating this can be and appreciate your patience in these matters. We have reviewed your comments with our associates to prevent these issues from repeating. Thank you again and we hope you will give us another opportunity to regain your trust on your next visit to Birmingham.Best Regards,Nicole SmithGuest Experience Manager

Dear Jim, We appreciate you taking the time to leave your outstanding rating regarding your recent visit to The Westin Birmingham. It is a pleasure to know you enjoyed all that we have to offer and look forward to having a chance to serve you again in the future. Best Regards,Nicole SmithGuest Experience Manager

Dear John, Thank you for sharing feedback regarding your recent stay. We appreciate your compliments about our convenient location, on-site restaurants, and attentive associates. However, it was disappointing to learn about the maintenance issue you described and we are grateful for your patience. We have shared your concerns with our team, and we have made appropriate changes to ensure this is not repeated. On your next visit to the area, we hope to have an opportunity to provide you with the enriching hospitality for which we are known.Best Regards,Nicole Smith,Guest Experience Manager

Dear Ann, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your time with us, and we will share your comments appropriately as we always look for ways to improve. We are grateful for your patience and would like an opportunity to show you the hospitality for which we are known.Best Regards,Nicole SmithGuest Experience Manager

Dear Rupa, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Best Regards,Nicole SmithGuest Experience Manager

Dear Robert, Thank you for your loyalty to our hotels and for sharing your review. We are known for our attention to detail and outstanding service; therefore, we sincerely apologize that this was not your experience and regret the inconvenience caused you. We will review your comments appropriately to ensure a better guest experience going forward. Thank you again for being our guest; we hope you will revisit us the next time you are in Birmingham.Best Regards,Nicole SmithGuest Experience Manager

Dear June, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Best Regards,Nicole Smith,Guest Experience Manager

Dear Jenny, Thank you for your review. We are pleased that you enjoyed your overall stay; however, we are sorry you had some service issues in your initial guestroom but were pleased we could move you to another accommodation. We have also noted your additional comments and have shared them appropriately as we strive to improve our guest experience. We understand your inconvenience and are grateful for your patience. We hope you will consider us whenever you return to the area in the future.Best Regards,Nicole SmithGuest Experience Manager

Dear Julia, Thank you for taking the time to share your experience at The Westin Birmingham. We were pleased to know you liked our well-kept accommodations and that our attentive associates helped to enhance your visit. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the Birmingham area. Best Regards,Nicole SmithGuest Experience Manager