Ratings based on 217 Verified Reviews

4.3 out of 5
77% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not even trying hard

Posted Sep 13, 2017
Pros: Dry, clean, fairly quiet, comfy bed.
Cons: Look above!
Location: Look above. Mountain Brook, Vulcan park, Avondale all interesting, but Birmingham looks like a struggling city.
Thermostat remained broken throughout our stay, despite the hotel "fixing" it. Great, if you love nothing but cold air. Bathroom clean enough, but shower--who designs a shower without a door expecting to keep water in the shower? Bed comfortable, linen clean (checked with UV light). Internet connection CONSTANT frustration--required multiple log in's per day. Pub restaurant staff indifferent, food very mediocre. Credits not applied properly at check out. Getting anything done, such as requesting bath chair, thermostat fix (above), credits applied properly, took FOREVER. Staff un/underprepared for volume of guests? Walkway to garage never secured, allowing anyone to enter the hotel. Parking garage a $12-$20 a day rip-off with CRAMPED turns--don't bring a big vehicle! Surrounding restaurants all over-priced and mediocre. Go to Eugene's for any actually good food at a good value.
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Great hotel

Posted Aug 28, 2017
Staff were really nice and helpful. and it was a great location food and bars around walking distance. I love the expexperience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Air conditioner in room didn't work very well. Bed was not comfortable.
4 out of 5
by LaKeitha

Excellence

Posted Jun 19, 2017 on Hotels
I enjoyed my stay and the area in which the hotel was located. The food in the area was great and it was great in the evening for me to exercise.
3 out of 5
by Clyde

This traveler left a rating score only Posted Jun 14, 2017 on Hotels
5 out of 5
by Bradley

This traveler left a rating score only Posted Jun 11, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Fun Visit in Downtown Birmingham

Posted Jun 5, 2017
Wonderful restaurant selection in immediate area. Rooftop pool. Nice rooms.
5 out of 5
by Jennifer

This traveler left a rating score only Posted May 2, 2017 on Hotels
5 out of 5
by A verified traveler

Posted May 1, 2017 on Hotels
Great staff and great hotel. PUB connected to hotel is awesome!!! Not your average hotel bar!!
4 out of 5
by Carolyn

This traveler left a rating score only Posted Apr 24, 2017 on Hotels