Ratings based on 3,329 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
Nice size room, updated and modern, Clean with a friendly staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
Nice hotel and staff. Very clean! Rather than drinking the water from your room, which they charge you for you can just ask the front desk on the lower level or the lobby for free bottles. They also offer umbrellas.
5 out of 5
Recommended
for Everyone
by A verified traveler from Halifax, NS

Great central location

Posted Nov 14, 2017
Pros: the location, the staff, the room was great!
Cons: soundproofing the connecting door between rooms, a better hair dryer!
Location: so much to do.....we walked everywhere...everything seemed to be within 15 minutes walking. Whether it was the aquarium, newbury street, the arena...
we were upgraded to a corner room / suite, and the room was amazing. Tons of space, with a seating and eating area. the only negative thing about the room was the fact that it was one of those rooms that could be connected to another room. The door wasn't really soundproof, and the folks next door were partying pretty late....you could hear everything.
2 out of 5
by A verified traveler from New York, NY

Posted Nov 7, 2017
Pros: Clean
Cons: More comfortable bedding. Sheets were rough, pillows hard and lumpy, blankets thin and cheap material. Need a full size ironing board in rooms.
From the moment we arrived staff seemed uninterested in making us feel welcome. Poor customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in a great location

Posted Oct 30, 2017
The hotel is beautiful and very clean. Great gym and great location for walking around the city.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
Good location.Extremely nice rooms...very spacious.Bathroom(more specifically showers) need to be cleaned or new caulking done.Ours had what appeared to be mold.Overall, great hotel.Very nice lobby.Great at holding luggage prior to flight after checking out.Allowed us very early check in /late check out without a charge.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Beautiful hotel!

Posted Oct 16, 2017
Pros: Quiet, peaceful, beautiful layout.
Cons: Have valet parking AND validated parking in the adjacent parking lot.
Location: Excellent location for restaurants, tourist activities, public transportation, and business centers.
Hyatt has a reputation for having beautiful, comfortable and customer service focused hotels with great restaurants. This is no exception. I would offer one suggestion, however: they have validated parking --- currently, there is only valet parking. The next time I am in Boston, I will stay at the Hyatt Boston.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Excellent location in a safe and clean area. Good walking distance and a bonus to have a indoor hallway connecting to Macy's.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel...

Posted Oct 14, 2017
A little on the expensive side for what you get, and there is no convenient place to unload your bags when you arrive via car.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canadian

When driving,finding the entrance is difficult.

Posted Oct 13, 2017
Pros: South of the Boston Common is a great location and the hotel standards are high.
Cons: Parking and identification of front door when arriving by car
Location: Boston is a great tourist location for history,food and ease of getting around. Do not miss the JFK library
Excellent location and generally met with expectations. If driving to the hotel, the entrance is difficult to find-it is inside a public parking arcade.. We checked in around 1pm on Saturday and left by 9 am Monday-parking cost was $80! Ridiculously high but only place to park near hotel.