Exterior

Reviews of Hampton Inn & Suites Buffalo Downtown

2.5 out of 5
Hampton Inn & Suites Buffalo Downtown
220 Delaware Ave, Buffalo, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 596 out of 1008 reviews" "
Rating 8 - Good. 271 out of 1008 reviews" "
Rating 6 - Okay. 70 out of 1008 reviews" "
Rating 4 - Poor. 35 out of 1008 reviews" "
Rating 2 - Terrible. 36 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Debbie

Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service
I booked a two day trip, but due to weather conditions when I checked and asked to only stay one night and cancel the second. They told me to reach out to Expedia, which I did immediately and Expedia was going to take care of this. The reason I didn’t cancel any sooner is I wanted to make sure they didn’t cancel both of my nights. now I’m being informed that I cannot get a refund for the night that I didn’t stay? This is unacceptable. I did as much as I could to give advance notice I was a Hilton member and I expected more out of this company. I believed I had a guarantee to at least up to 24 hours , first of all, I won’t recommend anyone going through Expedia and second of all. I don’t know that I would stay at another Hampton Hilton Inn in that area again the service was horrible.
Stayed 2 nights in Mar 2024

10/10 Excellent

JAMES J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay ,will return
Stayed 3 nights in Mar 2024

10/10 Excellent

Anne

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jaice was wonderful at check in. So kind and helpful, great positive energy. Too bad the pet charge is so high ($75); that’s my only negative.
Stayed 1 night in Mar 2024

6/10 Okay

Lakin

Traveled with group
Liked: Cleanliness, property conditions & facilities
Very nice 😊
Stayed 1 night in Mar 2024

10/10 Excellent

Bunthoeun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Russell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and close to restaurants
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff. Large, clean room. Gym was good size with great equipment too. Would recommend
Stayed 2 nights in Mar 2024

10/10 Excellent

Dean

Traveled with family
Excellent location and a place that I would definitely come back to. Lots of choices for restaurants.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stefania

Stayed 1 night in Feb 2024

6/10 Okay

Joseph

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Upon checking in,room was not available until 4:15. Claimed that cleaning was behind because of being sold out the previous night.Room we received had peanut m&m’s on floor. Apparently missed because of rush job cleaning?
Stayed 1 night in Feb 2024

4/10 Poor

Justin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Kira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. I always have a great experience whenever I stay there
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious, clean and beds were comfortable.
Stayed 3 nights in Feb 2024

6/10 Okay

Charles

Traveled with family
Tough question. The facility is very nice and the service was excellent. However, check in was supposed to be 3:00 pm. We arrived at 4:45 to find out our room wasn’t ready. Not happy about that. I’m guessing there is a lack of personnel to operate the hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia, ALBANY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were staying for one night to attend a wedding, Staff was wonderful accommodating an early check in so we could get ready. Excellent staff. Thank you
Stayed 1 night in Feb 2024

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for what we needed overnight stay.
Stayed 1 night in Feb 2024

4/10 Poor

Sherry, Falls of Rough

Stayed 1 night in Feb 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

NATALIE, CHICAGO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff. Clean and friendly entrance. Breakfast has protein and great OJ and coffee!
Stayed 2 nights in Jan 2024

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in person is super nice, was very clean, easy and quick.
Stayed 1 night in Jan 2024

10/10 Excellent

Zuelkis

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was not impressed that they failed to mention the pool is under construction and therefore not available for use! Also, the breakfast was the worst I've ever seen. They advertise several restaurants on site, we didn't see one. I will say when I asked the assistant at the desk about recommendations for food her coworker came from another office and gave us several options!
Stayed 1 night in Jan 2024

2/10 Terrible

Toby

Traveled with family and small children, Traveled with family
During our stay, a winter storm hit the area and a travel ban was put in place by the state of New York. When we asked the hotel staff if we could stay extend our stay based on not being able to travel, we were told they could extend our stay for one night for the price of $700! When we asked them how they can price gouge like that based on the winter storm and the travel ban they blamed it on the bills game! Absolute disregard for their customers and their safety! Done with Hilton
Stayed 2 nights in Jan 2024
Response from Sarah on Jan 15, 2024
The rates that we had available for the night of the 14th were right in line with the rest of the city. I do not see anywhere that we were charging 700 rates though. It also can be based on if you are in a suite versus a standard room. We were actually very careful not to price gouge based on the circumstances. This is not something that Hilton, or our management company would allow to happen. I am not sure who you spoke with that quoted that rate, but if you recall, please let me know.

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Gianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only recommendation would be to have some sort of identification for the housekeeping staff as they don’t wear a uniform. So when someone in plain clothes comes a knocking it makes their legitimacy a little questionable. Very friendly snd helpful staff!
Stayed 2 nights in Dec 2023

2/10 Terrible

Thomas

Disliked: Staff & service
Terrible parking policy! $15 per night plus tax! They did not advise when checked in and I asked what incidentals they would charge and not a word on parking fees! Terrible surprise! I called to discuss the the person answering said it was their policy and I should have known because it is on their website! Website states parking is available No where does it state charge or $15 per night!
Stayed 4 nights in Dec 2023

4/10 Poor

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room 529 is not suitable to rent I challenge the Manager to spend the night Heating fan louder than a lawnmower
Stayed 1 night in Dec 2023

8/10 Good

Gavin

Stayed 3 nights in Dec 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

10/10 Excellent

Mike

Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping staff was very friendly and helpful.
Stayed 3 nights in Dec 2023

10/10 Excellent

Yahonatan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Ianula

Stayed 3 nights in Dec 2023

8/10 Good

Herbert

Business traveler
Disliked: Staff & service
Very moldy seat in shower. Grouchy desk personnel
Stayed 1 night in Nov 2023

2/10 Terrible

Earl

Traveled with partner
Disliked: Property conditions & facilities
Upon arrival, we were given the keys to room 210, which we found out faces on to Chippewa St. We were unable to sleep at all from 9 pm to well after 3 am, due to the loud, window shaking, room vibrating noise from a night club on the corner. We then had to pack & change rooms the next day, or we would have gotten no sleep at all. Overall, it was a terrible, unpleasant stay that I feel we should be compensated for.
Stayed 2 nights in Nov 2023

4/10 Poor

Theresa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice and included breakfast was pretty decent. The shower however didn't drain well so your standing in 6-8 inches of backed up water.
Stayed 1 night in Nov 2023

2/10 Terrible

Carmen L

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The property was too loud i wanted my money back we could not slewp with the attached club that was told it is a restaurant and its not.
Stayed 2 nights in Nov 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Winslow

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical Hotel stay.. What you should expect
Typical Hotel stay but the room was clean and bed extra comfortable, extra security built into this hotel as you need your card to even use in the elevator.. Staff is ultra accommodating.. Will definitely stay there again..
Stayed 2 nights in Nov 2023

4/10 Poor

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean and bath seat was broken and told front desk and nothing happen to fix it
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brendan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rosie on Nov 16, 2023
Thank you for staying at the Homewood Suites, we were happy to have you! Hope to see you again soon.

10/10 Excellent

Jason

Traveled with family
Liked: Amenities
Great service. Appreciated the safety measures. Extremely quiet for a full hotel.
Stayed 1 night in Nov 2023
Response from Rosie on Nov 16, 2023
Thank you for staying at the Homewood Suites, we were happy to have you! Hope to see you again soon.

10/10 Excellent

Jerry

Traveled with family
Liked: Amenities
Everything was great!!! Staff were amazing!!!
Stayed 2 nights in Nov 2023
Response from Rosie on Nov 16, 2023
Thank you for staying at the Homewood Suites, we were happy to have you! Hope to see you again soon.

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Rosie on Nov 16, 2023
Thank you for staying at the Homewood Suites, we were happy to have you! Hope to see you again soon.

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rosie on Nov 16, 2023
Thank you for staying at the Homewood Suites, we were happy to have you! Hope to see you again soon.

10/10 Excellent

Elaina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was AMAZING!!!! Best customer service I’ve ever experienced.
Stayed 4 nights in Aug 2023
Response from Emily on Oct 31, 2023
Elainia, Thank you so much for taking the time to leave us your feedback! We are so pleased to hear that you enjoyed your stay, and specifically our staff members (we like them too!). We hope to have the opportunity to host you again soon.

10/10 Excellent

Hayley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Polite staff
Stayed 1 night in Oct 2023
Response from Emily on Oct 31, 2023
Hayley, We are so happy you enjoyed your stay with us! Cleanliness is our biggest focus point, and we are so pleased to have met your expectations! Thank you for leaving us your feedback, and we hope to host you again soon!