Ratings based on 211 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Beautiful rooms, great staff

Posted Aug 27, 2017
A delight from the moment we arrived. The staff were fantastic, and our 'butler' Andre was the best. Everyone was helpful and attentive. Great advice on where to go, and what to see, though we were tempted to never leave the room. The lounges were lovely, the entire building a fascinating throw back to another time. I can't say enough!
Comment from Hotel Management
Sep 6, 2017 by Jen Noble, Hotel Management
Thank you for staying with us at The Mansion on Delaware Avenue! We appreciate your feedback and look forward to your return in the future! Our Butler service is the cornerstone of our success at MoDa and Andre epitomizes our customer services with grace, in depth knowledge of the area and passion for the guest experience. Thank you again for your kind words and wish you safe journeys in hope of your return to us. Jen Noble-Rebmann General Manager
2 out of 5
by A verified traveler

Posted Aug 23, 2017
Very disappointed in our room. We exspected a lovely suite and i felt like i was staying in a basement apartment.
Comment from Hotel Management
Aug 31, 2017 by Jen Noble-Rebmann, Hotel Management
We are sorry your room did not meet your expectations. We strive to give our guests the best possible experience and I am sorry to hear this was not the case for you. Should your travels bring you back to our area, I invite you to contact me directly to handle your reservation and ensure your next stay with us exceeds your needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Aug 20, 2017
The service was terrific. I would recommend it and stay there again
Comment from Hotel Management
Aug 26, 2017 by Jen Noble-Rebmann. GM, Hotel Management
Thank you for staying with us. We are appreciate your business and look forward to welcoming you again in the future.
4 out of 5
by Kay

Posted Aug 19, 2017 on Hotels
Amazing place. Excellent service.
Comment from Hotel Management
Aug 31, 2017
Thank you! We appreciate your patronage to The Mansion on Delaware Avenue. Jen Noble-Rebmann General Manager
5 out of 5
by Kay

Posted Aug 19, 2017 on Hotels
Comment from Hotel Management
Aug 31, 2017
Thank you for your patronage! We appreciate your business and feedback Jen Noble-Rebmann General Manager
5 out of 5
by Bruce

Great hotel for a Buffalo getaway

Posted Aug 12, 2017 on Hotels
The Mansion on Delaware is a wonderful place to stay in Buffalo... the butlers provide amazing service including driving within 3 miles of the hotel... continental breakfast is very well laden with good food... add two free cocktails and walking distance to downtown and it's even better.
Comment from Hotel Management
Aug 18, 2017
Good Evening Bruce, Thank you for your kind words! The Butlers pride themselves on providing a unique, memorable experience for every guest they encounter. The amenities you have mentioned are staples of the Mansion on Delaware Avenue and we hope to host you in the near future so that you may have yet another excellent evening!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Jul 30, 2017
Staff was wonderfully friendly, professional and helpful. Breakfast had some unusual dishes, following a European style but there was plenty to eat. The honor bar provided an opportunity to relax and visit w/ other guests. Room was smallish but clean and nicely appointed. Spa-type shower/bath combination could use some adjustments -- spa heads did not turn off properly but this was a minor issue. Shuttle service to anywhere within 3 mile radius of hotel was an unexpected and very nice benefit for hotel guests. Location of hotel within close proximity of downtown, museum district and historic neighborhoods made it an idea location for visitors to Buffalo, like ourselves.
Comment from Hotel Management
Aug 1, 2017 by Jen Noble-Rebmann, Hotel Management
Thank you for your comments on The Mansion on Delaware Avenue. We appreciate your feedback and will look to rectify the minor issue in the bath. We look forward to your next stay with us!
5 out of 5
by Charles

Home Away From Home in Buffalo

Posted Jul 19, 2017 on Hotels
The location is ideal. The gentrification of the area adds to the charm of the hotel. I don't think I have ever stayed at a hotel that had as attentive a staff that did everything they could to make your stay enjoyable. Joe, Madeline, Andre, Cory, and eveyone were all top shelf employees. I'll be back!
Comment from Hotel Management
Jul 24, 2017
Thank you for your wonderful feedback. Our Butler service is the cornerstone to our success and I am so pleased they all made your stay a memorable one! Sincerely, Jen Noble-Rebmann, GM
3 out of 5
by A verified traveler from NY

its okay.

Posted Jul 15, 2017
Service is highly responsive but place shows signs of age and deterioration. Noises in plumbing all night long. Gaps in caulk. Tv doesn't work.. bath is dated and jury-rigged. Maintenance isn't up to par with reviews and pricing. Whole place is in need of renovation. Bed was comfy and service was very friendly and helpful. So it wasn't all bad.
Comment from Hotel Management
Aug 1, 2017 by Jen Noble, Rebmann, Hotel Management
We are very sorry you found your stay to be less than anticipated. We do appreciate your feedback and look to rectify the challenges immediately.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 10, 2017 on Hotels