Ratings based on 340 Verified Reviews

4.2 out of 5
82% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Kuwait

Not the same standard of Conrad hotels worldwide

Posted Dec 6, 2017
Pros: The majority of the employees were very friendly, accommodating.
Cons: Refurbish or re-design the décor of the rooms and floors. Remove the old smoke smell.
Location: I didn't see much around the area but I'm sure there were things to see or use nearby.
I wanted to enjoy my stay and the surroundings but this hotel simply didn't live up to my standards. I booked connected rooms on the Executive Level which required a special key to check in on the Executive Floor (floor 21 or 22). I had to get a key from the reception on the ground floor and then wait to be helped at the Executive lounge. Once I checked in, the keys didn't work and I had to go back to the first floor because it wouldn't grant me access to the Executive floors. Painful. Once in the rooms, they smelled of smoke (which I was forewarned by previous visitors), the view was nothing extraordinary which I had expected being so high up. Could my room been better if it wasn't connected, maybe so. But regardless, the room had very old-style furnishings, not clean completed (old rose petals found in the bedding) and while we were very high up (floor 21), I could hear the music from the nightclub on the lower level. That was ridiculous. Lastly, I felt I had some attitude from the staff at reception on the ground floor, specifically a female employee. I guess a supervisor asked her to walk me up to the Executive floor and she asked me twice whether I was sure I was staying on the Executive Level. She was very rude.
Comment from Hotel Management
Dec 9, 2017 by th, Hotel Management
Dear Charmaine, Thank you very much for taking the time to share your review on Expedia we were happy that you were happy with the level of service and the friendliness of the Hotel staff. On behalf of Conrad Cairo, please accept our apologies for any inconvenience caused during your stay in our Hotel. We strive to ensure our patrons experience the best visits possible during their travel. We look forward to the opportunity to welcome you back at Conrad Cairo. Regards, Tallal Hendi Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Lovely luxury hotel stay

Posted Nov 22, 2017
The hotel is absolutely beautiful. The staff are very friendly and helpful. Rooms were comfortable and the food was great. Thank you to Ibrahim and Adel who were so lovely and helpful. Always happy and smiling and asking if we need anything. My parents were very happy with the hotel too.
Comment from Hotel Management
Nov 27, 2017 by TH, Hotel Management
Dear Sayeeda, Thank you so much for your positive feed back on Expedia, we were very delighted to know that you have enjoyed your stay with us. We will share your praise with our colleagues and sure they will be very happy to know that their efforts serving you are indeed appreciated. Hope to have the chance to serve you again in the future. With my kindest regards Tallal Hendi Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Nice Hotel close to River Nile

Posted Nov 10, 2017
My stay was short for 2 nights , but was pleasant and I would like to repeat it someday soon
Comment from Hotel Management
Nov 12, 2017 by TH, Hotel Management
Dear Mostafa, Thank you very much for taking the time to write your review and we are very pleased that you enjoyed your stay with us at Conrad Cairo Hotel. We look forward to welcoming you back in the near future. Regards, Tallal Hendi Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego

perfect!

Posted Oct 29, 2017
i was spoiled here. all the staff were accomodating and friendly and most spoke excellent english. the bldg i was told was relatively newER compared to other big names like marriott and sheraton along the nile. this hotel is not only across the nile, but it is also just a few minutes walk to the egyptian museum and tahrir square. it has 4 good restaurants inside, a casino at the basement, its own atm, bank (for changes) and a souvenir store. most importantly, is security. more than 1 guy mans the main door at all times, cars going in gets checked manually at the gate, and they have bag screening machine like they do in the airport. i felt unbelievably safe. and the rooms are beautiful and well furnished.
Comment from Hotel Management
Oct 29, 2017 by TH, Hotel Management
Dear Theresa, Thank you very much for taking the time to write your review and we are very pleased that you enjoyed your stay with us at Conrad Cairo Hotel. We look forward to welcoming you back in the near future. Regards, Tallal Hendi Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
Nice hotel have having alot of facilities but the parking for the car is too expensive as hotel guest should get discount than other people Even the parking is for private company, the deal should be with them to get more discount for the hospital in guest
Comment from Hotel Management
Oct 15, 2017 by TH, Hotel Management
Thank you for your comments on Expedia.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what they deserve. We are looking forward to welcoming and serving you again. With my kindest regards. Tallal Hendy Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Nice hotel in the city center

Posted Oct 11, 2017
Pros: Reliable and fast enough WiFi for all business and travel needs (not a given in Egypt), great breakfast
Location: Egyptian museum and Tahrir square are close by, by you still need to take a taxi.
Efficient check-in, friendly service, reliable and fast enough WiFi for all business and travel needs (not a given in Egypt), great breakfast.
Comment from Hotel Management
Oct 12, 2017 by TH, Hotel Management
Dear Leo, We sincerely thank you for choosing to stay with us at The Conrad Cairo Hotel, we are glad that you enjoyed your overall visit. Thank you for your comments towards our WI-Fi, Efficient check-in and friendly service, It’s great to know that you had enjoyed your stay. We look forward to welcoming you back gain. Regards, Tallal Hendi Guest Experience Manager
3 out of 5
by Maha Ahmed

Bed & Brekfast hotel

Posted Sep 11, 2017 on Hotels
It is the worst hotel I have used a round the world. Old Hotel & Furniture. I changed my Room 3 times from the bad smell. Food teat not good. Bed cover smell bad. Bed Not Comfortable even the carpet its look like it full of dirtiness. No sound insulation which bather me not to sleep from other room. Balcony wall is very dirty. Bad smell in the lobby. Its my bad choice for this hotel which really I did not enjoy it.
Comment from Hotel Management
Sep 13, 2017 by Wolfgang Maier, Hotel Management
Dear Ms. Maha, Thank you very much for taking the time to write your review on Hotels.com and on behalf of Conrad Cairo, please accept my apologies for any inconvenience caused during your stay in our Hotel. We strive to ensure our patrons experience the best visits possible during their travel. It was really a pleasure talking to you and according to our telephone conversation and as agreed we would appreciate you visit us again for us to try to redeem your trust in our hotel. Regards, Tallal Hendi Guest Experience Manager
4 out of 5
by A verified traveler

Good hotel in heart of Cairo

Posted Sep 10, 2017 on Hotels
Good hotel and pleasant services
Comment from Hotel Management
Sep 12, 2017 by Wolfgang Maier, Hotel Management
Dear Guest, Thank you very much for taking the time to write your review and we are very pleased that you enjoyed your stay with us at Conrad Cairo Hotel. We look forward to welcoming you back in the near future. Regards, Tallal Hendi - Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice hotel on the Nile!

Posted Sep 6, 2017
Nice place to stay in terms of location. The rooms are nice and the housekeeping is great. However there are some things to look out for which were quite disappointing. The Conrad is everything you would desire in a hotel - by Cairo's standards. However, there are a couple of things to look out for: 1) Hotel staff are absolutely terrible with their service. You will wait up to 20 minutes every time you line up at reception.. half the time people don't line up and simply push in. Hotel staff need to implement a rule where people line up. 2) Hotel staff do not care about anything except their money. We missed a flight thanks to the hotel manager holding us till payment had cleared from Expedia, even though we had paid Expedia WEEKS before travel. Apart from these issues, the Conrad is a great place to stay.
Comment from Hotel Management
Sep 11, 2017 by TH, Hotel Management
Dear Abdul, Thank you so much for taking the time to share you experience with us here on Expedia. We are happy to read you enjoyed the location and the housekeeping services and we were very disappointed to learn that your experience during your stay was not pleasant regarding the hotel staff at the reception, rest assured that your comments was shared with the hotel management to take the required actions to avoid this from happening again, on behalf of Conrad Cairo please accept our apologies for any inconvenience caused as we strive to ensure our patrons experience the best visits possible during their travel. regards, Tallal Hendi - Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel, with good service.

Posted Aug 26, 2017
Pros: Staff are friendly and it has good facilities.
Cons: The timing of when the rooms are being cleaned could be more consistent.
Location: The hotel location is well situated in the hear of Cairo.
Nice hotel with a good five star service. The staff are friendly, professional and keep things well organised. The wifi is complimentary throughout the hotel with good service. I have stayed at the hotel a few times and intend to stay again, defiantly a good option when visiting Cairo.
Comment from Hotel Management
Aug 27, 2017 by Tallal, Hotel Management
Dear Martin, Thank you so much for taking the time to share you experience with us here on Expedia. We are happy to read you enjoyed the services we provided as much as our staff friendliness, and definitely will work on your comments concerning the room cleanliness timing. We all look forward to welcome you back in the near future. Regards, Tallal Hendi Guest Experience Manager