Ratings based on 346 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

good location, but...

Posted Nov 16, 2017
Pros: Location, reception staff. Food in the Turkish Restaurant, but not the prices!!
Cons: Scrap either, the pool, and dedicate the roof top to eating and drinking outdoors, or, the Bar/cafe, and create another outdoor space for adults.
Great Location. A lovely welcome, and up-grade offer to a junior suite for our six night stay. But, we were told the suite had a balcony like the room we had booked. It did not, and felt cramped and claustrophobic, so we declined the offer and stuck to the room we had asked for, with lovely view. Room small, and obviously not ready for us ( they were surprised we had refused the up grade!). The mini bar was not fully stocked, only one wine glass ( dirty) and one coffee cup, and a thick layer of dust and grime over the hospitality tray. Just two sachets of coffee, and the much boasted of Nespresso machine offered us 2 capsules of proper coffee, whch we discovered were chargeable extra. Not good. Not untill our forth day did the mini bar actually get restocked. One day our room was not serviced at all, little cleaning was ever done......the whole bathroom needed a refurb, and the shower leaked all over the floor. Prices for food and drink were very high.The Osmanly Restaurant, and The Blue were excellent, and service very good indeed. But service in the Jazz bar was poor, just short of rude, so we went only once. The pool is tiny; and in my opinion pointless..the roof top doubles as family pool area, and bar snack restaurant. So children inhale cigerette smoke, and drinkers get very wet. The service here during the day is dire, and the food poor. Late at night the service was good, oddly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Nice hotel in downtown Cairo

Posted Nov 16, 2017
Hotel room is very nice and comfortable. The staff is helpful with checkin and any questions you might have. Due to its location, it's very convenient to the downtown area and with the easy availability of inexpensive taxis to anyplace else. The Ottoman-style restaurant is elegant and the food excellent. The meat entrée could have been hotter but the experience was great from getting your hands washed with a brass pitcher to the food (related to that actually eaten by Ottoman sultans). The service is excellent.
Comment from Hotel Management
Nov 16, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear valuable guest, Thank you for taking the time to write this precious review, we appreciate your feedback. We are delighted to know that you have enjoyed your stay at our hotel especially the room facilities, staff services, and the hotel's location which is considered as one of the best Nile views in the city, and The Osmanly restaurant. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
Overall this is an excellent hotel with wonderful service in a great location. I had a Nile view room and it was well worth it.
Comment from Hotel Management
Nov 14, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear valuable guest, Thank you for taking the time to write this precious review, we appreciate your feedback. We are delighted to know that you have enjoyed your stay at our hotel especially the staff services, and the hotel's location which is considered as one of the best Nile views in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
4 out of 5
Recommended
for Everyone
by A verified traveler

Things went well after a rocky start

Posted Nov 12, 2017
Pros: The staff is courteous and eager to please.
Cons: Some of the hardware is suffering some wear and tear.
Location: The location is in the heart of Cairo. Taxis are readily available and inexpensive so it's easy to get wherever you want to go.
After some major plumbing problems, I got a room where everything worked well and enjoyed my stay.
Comment from Hotel Management
Nov 14, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear valuable guest, Thank you for taking the time to write this generous review, we appreciate your feedback. We are delighted to know that you have enjoyed your stay at our hotel especially the staff services, the hotel's location which is considered as one of the best Nile views in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We regret that we didn't fulfil your expectations and we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
2 out of 5
by A verified traveler from amman jordan

Posted Nov 9, 2017
Dated,not clean,was much better a year ago, carpit in the room was sticky dirty, I do not recommend it, staff are not professional
Comment from Hotel Management
Nov 12, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear Mr Zaid, Thank you for writing this kind review, we appreciate your feedback. We would like to apologies for the inconvenience and disappointment that you experienced during your recent stay at our hotel. We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback about our services; therefore a constructive action will be taken in order to make sure to avoid such mistakes in the future. Once again, please accept our sincere apologies and for any further assistance, you are welcome to contact our general manager Mr Henri Ruiz. We are looking forward to serve you in the near future. Warm regard Kempinski Nile Hotel Cairo
4 out of 5
by A verified traveler from london

Great location is an understatement ...

Posted Oct 31, 2017
Great location yet bad location. On one hand it's right on the Nile bank, on the other, it's right next to a mosque... So forget sleeping after 4am. It's also small which is good and bad, good because it has nice atmosphere, not crowded, cosy and has a sense of privacy but also its rooms are not high above street level which makes it hard to avoid street noise and cars and of course the mosque.
Comment from Hotel Management
Oct 31, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear valuable guest, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to know that you have enjoyed your stay at our hotel especially the hotel's location which is considered as one of the best Nile views in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa Canada

Excellent hotel

Posted Oct 24, 2017
Cons: The shower glass door does not prevent water from running out. Adds more work to the cleaning staff.
Location: Nice location overlooking the Nile.
Room was great, good size, excellent bathroom, very comfortable clean bed and pillows. The guys who looked after the room were polite, non-intrusive and paid attention to details. People at the reception were nice and responsive. WiFi is good. Breakfast food choices were very good with great service, I remember Hadeer who welcomed us every morning with a smile and the other guys running around who were eager to serve. We had dinner once in the Osmanly Restaurant, the only thing I liked was the konafa dessert. Could not eat the main course! Also it was very expensive.
Comment from Hotel Management
Oct 31, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear valuable guest, Thank you for taking the time to write this precious review, we appreciate your feedback. We are delighted to know that you have enjoyed your stay at our hotel especially the hotel's location which is considered as one of the best Nile views in the city, room facilities, the staff services, the breakfast buffet, and the Osmanly restaurant. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
1 out of 5
by A verified traveler from kuwait

So bad the reception staff are so bad no respect

Posted Sep 29, 2017
I have a tirrble stay at this hotel so bad staff even the manager lying and not tring to solve the problem
Comment from Hotel Management
Oct 9, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear Ms.Dalal, Thank you for taking the time to write this kind review, we appreciate your feedback. We would like to apologies for the inconvenience and disappointment that you experienced during your recent stay at our hotel. We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback about our services; therefore a constructive action will be taken in order to make sure to avoid such mistakes in the future. Once again, please accept our sincere apologies and we are looking forward to serve you in the near future. Warm regard Kempinski Nile Hotel Cairo
4 out of 5
by A verified traveler from new york, ny

Nice hotel with near the city center

Posted Sep 24, 2017
The hotel was a little below my expectations. The pictures online may have been a little misleading. However, the restaurants in the hotel were good. Overall, my Cairo experience was great and the hotel was well located for sightseeing purposes. Reliable hotel, but I will most likely stay elsewhere next time.
Comment from Hotel Management
Sep 25, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear Mr.Phil, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the Blue restaurant, the Osmanly restaurant, and the hotel's location, which is considered as one of the best Nile views in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and convenient location

Posted Sep 24, 2017
Very Friendly staff and good locaton and clean hotel , fresh and internatonal breakfast
Comment from Hotel Management
Sep 27, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear valuable guest, Thank you for taking the time to write this precious review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services, the hotel's location which is considered as one of the best Nile views in the city, the hotel's cleanliness, and the breakfast buffet. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo