Ratings based on 425 Verified Reviews

3.7 out of 5
70% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Sep 16, 2017
Pros: breakfast
was a very bad experience bad room I changed 3 times my room
2 out of 5
by A verified traveler from kuwait

Posted Sep 1, 2017
Old furniture bad aircondion bad reception hi price
2 out of 5
by A verified traveler from Chicago, IL USA

Old rooms with smelly carpets.

Posted Aug 18, 2017
We reserved 3 rooms for me and my family for 4 nights. We stayed in the 26th floor. We had to cancel and leave after 2 nights. Very congested main lobby that makes you feel that you are in a train station. Staff in general all over the hotel are overwhelmed to notice your presence. You get the feeling that you are on your own. No personalized service what so ever. The cleaning people are the only pleasant people we've encountered. I'm surprised that this is actually a "Hilton". A run down Hilton. The management needs to see the rooms in the non-executive sections which I don't think they know they are in this conditions otherwise they would have done something about that. I believe there is a disconnect between upper management and the actual day to day operations. I don't want to give specific examples not to hurt anyone's position. Enough said. Dr Michael Maitar. Chicago, IL. USA
4 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Posted Aug 8, 2017
It was a good experience . When you booked a room by a website you should be careful about your requirements because the receptionist is not that much helpful .
Comment from Hotel Management
Aug 13, 2017 by Sarah - eCommerce Manager, Hotel Management
Hello Faisal, thank you for taking the time to provide us with your feedback on Expedia. We are happy to hear that overall you had a good experience. Please do not hesitate to message us directly to provide us with more details about the concerns you had at reception so we can look into this further. We hope to welcome you back in the near future.
1 out of 5
by A verified traveler from Saudi Arabia

The Nile view rooms amazing but another horrible!

Posted Aug 5, 2017
Unfriendly receptionists and aggressive but housekeepers and room service staff good. V. Bad air conditioning and refrigerator like room temperature!! Good cleaning. Additional 15 pound delivery charge for any room service order!! In general a don't like to recommend it to anyone.
Comment from Hotel Management
Aug 13, 2017 by Sarah - eCommerce Manager, Hotel Management
Hello Nawaf. Thank you for taking the time to provide us with your comments on Expedia. We are sorry to hear that you have had a mixed experience during your stay and this is certainly not the standards we live up to. Your comments have been conveyed to the teams concerned and we hope to have the chance to Make it Right for you and welcome you back in the near future.
2 out of 5
by A verified traveler

Posted Jul 7, 2017
The city view was terrible The hotel wasn't really five stars
Comment from Hotel Management
Jul 18, 2017 by Sarah El Morsi , Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with your feedback on Expedia. We are disappointed to hear that your experience did not meet your expectations. We would appreciate receiving additional feedback to understand more about your experience therefore please do not hesitate to contact the hotel directly. We hope to have the chance to welcome you back in the near future and to make it right. With kind regards, Sarah eCommerce Manager
2 out of 5
by A verified traveler from London

Huge hotel lacks cleanliness

Posted Jul 2, 2017
Pros: Has good air condition and choice of resturants
Cons: More supervision and cleanliness ie food hygiene
Location: Proximity to Nile river
Hotel rooms needs updating food not very clean we developed food poisoning due to that two days our trip was wasted !
Comment from Hotel Management
Jul 18, 2017 by Sarah El Morsi , Hotel Management
Dear Adam, Thank you for taking the time to provide us with your detailed feedback. We are pleased to hear that you found a variety of restaurant choices at our property. We are however sorry to hear that you felt unwell and please be assured that strict measures are in place to ensure the health and safety of our guests and team members. We would appreciate if you could please send us more details by contacting the hotel directly. We look forward to regaining your trust in us and welcoming you back in the near future. With kind regards, Sarah eCommerce Manager
4 out of 5
by kathy

Posted Jun 8, 2017 on Hotels
Nice hotel.. a little dated.. but clean and had everything you needed.
Comment from Hotel Management
Jul 26, 2017
Dear Kathy, Thank you for taking the time to review us on Expedia. Your kind comments are much appreciated and we are happy to inform you that the hotel is currently undergoing phased refurbishments to create an even more inviting atmosphere for our valued guests. Kindest regards, Sarah eCommerce Manager
2 out of 5
by A verified traveler from i

Dated

Posted May 23, 2017
Dated hotel in need of refurb .Opposite bus station and noisy
Comment from Hotel Management
Jul 16, 2017 by Sarah El Morsi , Hotel Management
Dear Hamdan, Thank you for choosing to stay at the Ramses Hilton and thank you for taking the time to review us on Expedia. We are pleased to inform you that we have taken action on our valuable guest feedback and the hotel is currently undergoing phased refurbishments in order to revitalize our product. We look forward to welcoming you back to try out the new product. Kind regards, Sarah eCommerce Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia pa

very nice hotel.

Posted May 19, 2017
Pros: The design of the hotel is very nice with many staff that are very helpful. the best breakfast that I have had in as many hotels that I have visited.
Cons: Dirty streets around the hotel.
Location: very good location.r
hotel by itself is very nice but unfortunately surrounded immediately by several dirty street. The people running the conceiage department specially Mr.Sammy and his staff are very helpful..
Comment from Hotel Management
May 23, 2017 by Menna, Hotel Management
Dear Reza, We would like to thank you for taking the time to write your review as it is only through our valuable guests’ feedback we can improve our service and product. We are really happy to helpfulness of the team as well as the Breakfast. Your good-self comment about the Concierge Department and specially Samy is highly appreciated. We will ensure communicating this with the concerned Managers to be shared with their team members. Hope you have enjoyed your stay at Cairo and specifically at Ramses Hilton and we will be looking forward to welcoming you once more in the near future. Thanks and Best Regards, Menna Ahmed Assistant eCommerce Manager