Ratings based on 443 Verified Reviews

4.3 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent location. Great view of the Nile

Posted Jan 23, 2018
Centralized location to many of the points of interests. Good restaurants onsite to choose with great relaxing view of the Nile river.
5 out of 5
Recommended
for Everyone
by A verified traveler from Riyadh

Great Nile View

Posted Jan 19, 2018
Nice clean friendly hotel. Amazing Nile View. I recommend it for families. The pool was awesome. Really worth it.
1 out of 5
by A verified traveler from Riyadh

So bad hotel

Posted Jan 6, 2018
The hotel foods Its so dirty also my booking in Sofitel elgazirah from 01/01 to 05/01 icheked out in 04/01
Comment from Hotel Management
Jan 15, 2018 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Sincerely Yours, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2017
Nice however not super Staff are nice however needy Airconditioning is bad For children is dangerous because of the unprotected balconies
Comment from Hotel Management
Dec 31, 2017 by Iman, Hotel Management
Bonjour Valued Guest, Just a short note to sincerely thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager
3 out of 5
by A verified traveler from Beverly Hills, Ca

Great Location but in need of a renovation

Posted Dec 26, 2017
Pros: Location, staff, lobby
Cons: Renovate the rooms and allow people to order breakfast a la cart from the menu instead of having to purchase a whole buffet if they don't want to.
Location: Walking distance to the Egypt Museum and everything in that area
The room is old and is in need of a facelift. Also, if your room does not come with a breakfast option, you can not go to the restaurant and order food a la cart. You either have to buy pastries from the coffee shop or pay the exorbitant fee to have a full buffet breakfast.
Comment from Hotel Management
Dec 27, 2017 by Iman, Hotel Management
Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay.

Posted Dec 24, 2017
Everyone was friendly, welcoming and the whole facility was lovely.
Comment from Hotel Management
Dec 25, 2017 by Iman, Hotel Management
Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from jeddah

Good stay

Posted Dec 20, 2017
Nice stay, friendly and comfort.isolated location and quiet.
Comment from Hotel Management
Dec 25, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
1 out of 5
by A verified traveler from Casablanca

The worst Sofitel I've ever stayed in

Posted Dec 8, 2017
Non of Sofitel standards of luxury is to note at this hotel, except the price.
Comment from Hotel Management
Dec 12, 2017 by Iman, Hotel Management
Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel & good location

Posted Dec 4, 2017
Pros: Nile view and security made me feel safe. Short journey to the museum and the Pyramids which was good. Away from the traffic & pollution.
Cons: Rooms could do with a revamp and updated.
Location: Location was good - although there were no decent restaurants outside the hotel that was walking distant. Guided day tours were good.
Our stay was here was wonderful - great facilities, friendly & helpful staff, good variety of restaurants and really relaxing. Though pricey - my daughter and I really enjoyed the spa massage and jacuzzi too which was a treat. Good location and views of the Nile - thoroughly enjoyed our stay. A very big THANK-YOU to Saad Ghanem who was really kind & helpful especially when we had a problem trying to get hold of airline and also the prepaid taxi we had booked on our return journey. He sorted this out quickly and made sure we got to the airport on time.What a gem!
Comment from Hotel Management
Dec 6, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from lebanon

nice hotel with great location directly on the Nil

Posted Dec 2, 2017
Pros: location and friendly staff
Cons: nice in general
Location: good location for downtown, near to zamalek caffe and restaurants...
pleasing and good service, the cafe and restaurants on the NILE are great.
Comment from Hotel Management
Dec 6, 2017 by Iman, Hotel Management
Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager