Ratings based on 411 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great in every sense

Posted Oct 20, 2017
Pros: Best location in Cairo to relax & enjoy the Nile river in one of the several restaurants. very friendly and helpful staff. Rooms spacious, very clean
Location: Best location to enjoy the Nile…at walking distance from the Aegyptisn museum
staff is extremely friendly and helpful: we arrived earlier than check-in time and were able to anticipate check-in for a small price. Staff was very quick to respond to everything we asked for support.
2 out of 5
by A verified traveler from new york city

Good location

Posted Oct 18, 2017
Don't know how to dicrib this horrible hotel and service, I will need about one hour to explain I will say jest DONT GO To THIS HOTEL,,The only good thing at this hotel is the Italian restaurant, Excelente food
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Cheap Luxury

Posted Oct 12, 2017
In a town filled with sand and debris, the Sofitel stood out for its clean and luxurious accommodations.
Comment from Hotel Management
Oct 16, 2017 by Iman, Hotel Management
Dear Valued Guest, Thank you for choosing Sofitel Cairo - El Gezirah for your recent visit to Cairo. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself. I look forward to welcome you back very soon. Sincerely, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Unique

Posted Oct 5, 2017
This hotel has it his own. Charm even if it has been there for decades but it is landmark and the service is impeccable.
Comment from Hotel Management
Oct 8, 2017 by Iman, Hotel Management
Dear Valued Guest, Thank you for choosing Sofitel Cairo - El Gezirah for your recent visit to Cairo. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself. I look forward to welcome you back very soon. Sincerely, Iman El Gabaly Guest Experience Manager
3 out of 5
Recommended
for Couples
by A verified traveler from Bristol U.K.

Famous Five on Tour - Cairo

Posted Sep 25, 2017
Pros: Restauants and Bars
Cons: Decor, British tourists will be put off by the non-acceptance of uk currency
Location: Central, Egyptian Museum is within walking distance.
We were a party of 5 (UK, U.S.A.,Australia) in Cairo for a wedding. This hotel is 33 years old and definately showing its age I wonder when it was last refurbished. That said this has to be balanced against its great location, superb views of the nile and generally helpful staff. There was also a good relaxed atmosphere in the hotel aided by the variety of resaurants and bars. Overall an enjoyable stay.
Comment from Hotel Management
Sep 27, 2017 by Iman, Hotel Management
Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great location

Posted Sep 12, 2017
Hotel is nicely located on an island in the river Nile. Close to the Egyptian museum and other important places to visit in cairo. Great views, good restaurants and high security. Staff were all very welcoming and supportive. Front desk upgrades is to a suite since there was availability at no extra charge. Overall experience is great and would highly recommend it. Will be back.
Comment from Hotel Management
Sep 15, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi, UAE

Very nice hotel and excellent Nile view

Posted Sep 10, 2017
Pros: Climate, people, hospitality and Nile view
Cons: no thank you
Location: Nile cruse, eating in restaurants setting beside Nile
Excellent hotel to stay with the family and enjoying the pleasant climate and Nile view. Nile cruse at night is excellent and eating in the nearby restaurants is amazing.
Comment from Hotel Management
Sep 11, 2017 by iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
2 out of 5
by A verified traveler from Abu Dhabi

Posted Sep 5, 2017
Too much traffic around the hotel. Hotel needs a major overhaul and is outdated.Very slow WiFi. Mattress has not been changed in years, contacted the front desk about the mattress however no recitification measures were taken by the hotel. Food is average for a 5 star hotel. Window insulation in the room is almost non-existent, stayed on the 24 floor and could practically hear the traffic.
Comment from Hotel Management
Sep 7, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations. Sincerely Yours, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from los Angelse

Posted Aug 23, 2017
Nice location with nice staff , restaurants and wonderful view rooms
Comment from Hotel Management
Aug 24, 2017 by iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Lovely hotel with awesome views of the nile

Posted Aug 23, 2017
Pros: The locations, the restaurants, the view, the staff
Cons: The room decor
Location: Cant say as we took guided tours everywhere, but the center of the city is really close.
The staff was very welcoming! We had a really nice stay at this gorgeous hotel. Excellent facilities - Lobby, river view terrace, restaurants (LOVE KEBAGY). I had a really hard time making this selection but so glad I did. Will recommend it to anyone and will always stay here when in Cairo
Comment from Hotel Management
Aug 24, 2017 by iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager