Ratings based on 427 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Casablanca

The worst Sofitel I've ever stayed in

Posted Dec 8, 2017
Non of Sofitel standards of luxury is to note at this hotel, except the price.
Comment from Hotel Management
Dec 12, 2017 by Iman, Hotel Management
Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel & good location

Posted Dec 4, 2017
Pros: Nile view and security made me feel safe. Short journey to the museum and the Pyramids which was good. Away from the traffic & pollution.
Cons: Rooms could do with a revamp and updated.
Location: Location was good - although there were no decent restaurants outside the hotel that was walking distant. Guided day tours were good.
Our stay was here was wonderful - great facilities, friendly & helpful staff, good variety of restaurants and really relaxing. Though pricey - my daughter and I really enjoyed the spa massage and jacuzzi too which was a treat. Good location and views of the Nile - thoroughly enjoyed our stay. A very big THANK-YOU to Saad Ghanem who was really kind & helpful especially when we had a problem trying to get hold of airline and also the prepaid taxi we had booked on our return journey. He sorted this out quickly and made sure we got to the airport on time.What a gem!
Comment from Hotel Management
Dec 6, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from lebanon

nice hotel with great location directly on the Nil

Posted Dec 2, 2017
Pros: location and friendly staff
Cons: nice in general
Location: good location for downtown, near to zamalek caffe and restaurants...
pleasing and good service, the cafe and restaurants on the NILE are great.
Comment from Hotel Management
Dec 6, 2017 by Iman, Hotel Management
Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel on the Nile banks

Posted Nov 27, 2017
Pros: Professional, value, design
Cons: N/A
Location: Conveniently located near main attractions downtown
Stayed two nights. Had excellent breakfast. Couldn't use the other facilities nor were able to dine on the restaurants in the premises due to scheduling conflicts. Very professional staff. Good value.
Comment from Hotel Management
Dec 6, 2017 by Iman, Hotel Management
Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vilnius

Decent hotel

Posted Nov 10, 2017
The room was nice, clean sheets and towels. The hotel has security post, that checks the cars entering premises. Although the hotel claims to be 5 star, the room however looked like 3 star. There were some dents and scratches on furniture, that could be excused for a 3star, but for a 5 star hotel you would expect that fixed. We booked a room with view, the view was nice. Also we tried to hire a driver through hotels concierge, however the service we received was not entiry satisfying and the agreed price doubled. I suggest to be careful with that.
Comment from Hotel Management
Nov 13, 2017 by Iman, Hotel Management
Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager
2 out of 5
by A verified traveler

The receptionists have no credibility

Posted Nov 9, 2017
Michael greeted me by providing two rooms connected to the upper floors but he did not meet his promise. Mr. Saad was then interviewed by the reception manager and did nothing positive
Comment from Hotel Management
Nov 13, 2017 by Iman, Hotel Management
Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent Hotel

Posted Nov 7, 2017
Very friendly staff they are always smiling helpful, I would like to thank Hayam for her hospitality with here lovely smiles.
Comment from Hotel Management
Nov 13, 2017 by Iman, Hotel Management
Dear Valued Guest, We are glad to hear you fully enjoyed the experience and Cairo. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Sincerely yours, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Very nice hotel

Posted Oct 31, 2017
I have fun and I spend very good time I will recommend this hotel to all my
Comment from Hotel Management
Nov 3, 2017 by Iman, Hotel Management
Dear Esteemed Guest, I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’. Your feedback will be influential in improving your experience on your next stay. We are glad to hear you fully enjoyed your experience at Sofitel Cairo-El Gezirah. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia,pa

Posted Oct 31, 2017
This hotel has a nice location by the nile river with a secluded location.
Comment from Hotel Management
Nov 3, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi

Good location and great views.

Posted Oct 30, 2017
Pros: The swimming pool area and the food
Cons: the bathroom was very small
The hotel is by the Nile. It has a nice swimming pool by the river and the water has the perfect temperature. Great views. The breakfast buffet is good as well as the dinning options. Best rooms start in floor 12 + . Good for families.
Comment from Hotel Management
Oct 30, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager