Ratings based on 380 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from New York

Great location, subpar hotel.

Posted Aug 2, 2017
My friend and I were in Egypt for the first time in July. Sofitel Cairo was highly recommend, so her and I were excited to stay there. Although our room had a great view of the Nile, the hotel and service were below average. Our check in process was extremely disappointing. Upon our arrival, in the lobby, we were not greeted and had to wait quite a long time before speaking with a staff member. Once in our room, it took well over 1 hour for our luggage to arrive to our room. Our second day in the room, we smelt cigarette smoke coming through the vents. We called the front desk, asked to speak with a manager. We were informed someone would come to our room to inspect the smell, but no one ever came. We had plans to stay over night in Hurghada, but before we left we again told the front desk about the smelll, this time in person. We were promised that upon returning the next day the problem would be fixed and if it was not we would be moved to another room. We were on a non smoking floor so there should not have been any signs of smoking. Sure enough, when we returned the next day, the smell of smoke was back. We called the front desk again, and again we were told someone would come up to inspect the room. No one ever came. Long story short, the smell was never resolved making it hard to sleep at night because both of us had a horrible reaction to the smell. We ordered room service once for breakfast. That too was disappointing. Only order if you're straving to death.
Comment from Hotel Management
Aug 5, 2017 by Iman, Hotel Management
Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Rest assured that your constructive comment will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice.

Posted Jul 7, 2017
I would like to say BIG thank you for spa manager Olga. She is so kind and helpful person.
Comment from Hotel Management
Jul 11, 2017 by Iman, Hotel Management
Dear Valued Guest, I would like to thank you most sincerely for taking the time to write to us. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. Please rest assured that your thanks would be conveyed to all staff concerned. We all look forward to welcoming you back to Sofitel Cairo-El Gezirah in the near future. Sincerely yours, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing location by the Nile

Posted Jul 2, 2017
Amazing long weekend in Cairo with family. Friendly staff, great views and lovely pool.
Comment from Hotel Management
Jul 4, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Visitor From Beirut

Posted Jun 26, 2017
The Hotel Location and facilities are nice, but the service and food are not according to SOFITEL standard at all !
Comment from Hotel Management
Jun 27, 2017 by Iman, Hotel Management
Dear Valued Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah on booking.com. Your feedback will be influential in improving your experience for your next stay. Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to the food quality, whilst at the same time I thank you for taking the time to bring this issue to our attention. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely, Iman El Gabaly Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location right on the Nile, clean hotel.

Posted May 21, 2017
Pleasant stay at this well situated hotel away from the hustle and bustle of Cairo. This hotel is a haven away from the dirty and hot streets of Cairo and benefits from a cool breeze because of its proximity to the Nile. The taxi/ limousine staff will rip you off silly for cars, use Uber. The concierges we spoke to had bad English and often unable to help answer our questions.
Comment from Hotel Management
May 29, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
2 out of 5
by A verified traveler from Dubai,Rabat, Cairo, Copenhagen

Nice views of Nile - central yet secluded

Posted May 20, 2017
Pros: Location - view of Nile
Cons: Everything. Instead of saying Egypt is declining economically, employees should be going out of their way to accommodate guests - or do the minimum
Location: Relax, walk around Cairo. Take excursions if you are a tourist.
Have been coming for 11+ years and seen service go way down. On arrival I waited forever to someone to help with luggage, while three guys, smoking or arms crossed were hanging out at security. When a porter finally came - he left my suitcase and bags outside - not good for security or chocolate and medicine :) reception staff was fine. Booked the spa and the receptionist, Heba, told me to pay in advance - of course I did not, called a supervisor, who corrected her. She simply wanted to close the accounts and go home. The Gym facility was out of commission - and there was no warning on the website. When I invited a guest for brunch at the terrace, we were welcomed by "we close in 5 minutes" - I answered "good morning to you to, and there are 30 minutes left of the brunch buffet". during our meal we were harassed by a waiter who pushed my bill to close, as his "shift ended" (clearly he wanted a tip - for having done nothing during our self-service). I called a supervisor - and a nice mr. Ahmed took very good care of us. At the pool, there is no longer any decorum, various groups have their own blaring music competing in cacophony with other guests and the evening set up on the Nile venue. The room needs cleaning - there were dust fluff from months on the wooden backboard - I showed to the receptionist, and the carpets clearly need cleaning. the elevators were constantly malfunctioning - so one had to go back to the reception or get help That said, the venue is fine.
Comment from Hotel Management
May 29, 2017 by Iman, Hotel Management
Bonjour Valued Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your feedback will be influential in improving your experience for your next stay. It is indeed a concern that you feel the service offered was not up to its usual fine standards. We will of course take this very seriously and rectify the shortfalls. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2017
Food was expensive but good quality. Casino has indoor smoking which was uncomfortable for me. Very nice room. Very nice view. Excellent pool and outdoor area. Good breakfast selection.
Comment from Hotel Management
May 29, 2017 by iman, Hotel Management
Dear Esteemed Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager
3 out of 5
by Fauzi

Very average

Posted May 17, 2017 on Hotels
Old building and noise from housekeeping can be very noisy. Not recommended for vacation.
Comment from Hotel Management
May 29, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations. Sincerely Yours, Iman El Gabaly Guest Experience Manager
4 out of 5
by shaima

Posted May 14, 2017 on Hotels
Comment from Hotel Management
May 18, 2017 by Iman, Hotel Management
Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager
4 out of 5
by A verified traveler

Posted May 11, 2017 on Hotels
Comment from Hotel Management
May 18, 2017 by Iman, Hotel Management
Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager