Ratings based on 359 Verified Reviews

3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Meh

Posted Aug 16, 2017 on Hotels
For what I paid it was okay. I would say that the service was below average: at the pool the security guard consistently had to look for the bartender in order to get our drinks, at check-in we waited in the lobby for 30 minutes to be taken to our room because of a lack of communication among the staff, and when we went for dinner at the restaurant and the machine wasn't working, they sent us on a wild goosechase to find a bank in town (when we found out later they could've just charged the room). Restaurant was overpriced and not the greatest food. OH AND for all the booze that you brought in, there was a CORKAGE FEE for each thing that cost more than the price of the alcohol itself. Not okay. It was a fine place to stay for a night to catch an early morning flight, but I wouldn't suggest staying here for a long period of time!
Comment from Hotel Management
Aug 25, 2017
Dear guest: First of all, we appreciate your comments, this are very important for us. By other hand, we offer a sincerely apologize because we did not exceed your expetation. We will work harder to avoid this type of situation. Once again, we offer an apologize. Sincerely, The managment.
4 out of 5
by arturo

Posted Aug 15, 2017 on Hotels
Comment from Hotel Management
Aug 17, 2017
Arturo muchas gracias por la calificación otorgada. Te esperamos pronto. Sinceramente,
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great hotel

Posted Aug 6, 2017 on Orbitz
this is a very nice hotel. Clean and comfortable. Staff very helpful. Shuttle to the beach. I recommend this hotel if you want to stay in downtown cancun.
Comment from Hotel Management
Aug 8, 2017 by Hector Guerrero, Hotel Management
Dear claudia, Thank you so much for kindly taking the time to review your experience at our hotel. I am so glad to know you had a great time with us, and you took the time to visit the beach taking the shuttle we offer to all our guests. I will also congratulate our staff for making you feel welcomed at our hotel. Please, come back soon, your home in Cancun awaits you! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Mercedes,Tx

Nice hotel

Posted Aug 2, 2017
Nice ambient by the pool at night Live music or movies
Comment from Hotel Management
Aug 3, 2017 by Hector Guerrero, Hotel Management
Dear Carlos, We are very glad to read that you enjoyed your stay with us! We also hope to have you back with us next year, we'd be delighted! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Friendly and helpful staff. Amazing food as well!

Posted Jul 3, 2017 on Orbitz
Pros: Food, comfort, and cleanliness
Location: near the bus station that will take you to the hotel zone.
Our room was amazing and very clean. The maids always did an amazing job cleaning our room and even went the extra mile to fold and hang some of the clothes we left drying in the balcony. The food was amazing and the ceviche was our favorite. They have a safety deposit box so you can store your valuables there without any hassle. I would definitely stay here again. It is a bit away from the beach but you can take a bus/taxi/their free shuttles. At first, I was scared of taking the bus but it's actually fun getting on the bus. I got to meet some interesting people and get to know more about Mexico. Out of all the beaches we visited, I enjoyed the beach near the Cocobongo. You can take the R1 bus and it will go through all the beach in the hotel zone.
Comment from Hotel Management
Jul 7, 2017 by Hector Guerrero, Hotel Management
Dear Annie Thank you so much for kindly taking the time to review us. I am so delighted your overall impression was a good one with the service from our staff being a highlight. Rest assured I will personally congratulate our maids, for pampering you to the fullest and making your stay both relaxing and enjoyable! Thank you so much for your candid comments and also your high recommendation, can't wait to welcome you to your home away from home in Cancun soon! Warm Regards
5 out of 5
by A verified traveler

Great Hotel.

Posted Jun 19, 2017 on Hotels
Great hotel located in downtown Cancun. Close to lot's of shops, the bus station, and restaurants. The hotel was very clean. Staff was friendly and I felt safe at all times. I was a bit skeptical traveling alone, however the staff made me feel very at ease.
Comment from Hotel Management
Jun 26, 2017
Dear Traveler Thank you for choosing us as your hotel during your stay at Downtown Cancun, is great that our priviliged location and our facilities were up to your expectations, all our team will be really happy to welcome you on your next visit to Cancun City. Warm Regards Hector Guerrero
4 out of 5
Recommended
for Families
by A verified traveler from Los Angeles

Nice and affordable

Posted May 30, 2017
Pros: everything!
Cons: pool not to clean, could be more atractive.
Location: nice location!!
Nice and affordable Hotel. Very good for the price. clean and good location. Excellent personnel, nice and willing to help in any way. Strongly recomend. Luisa cleaning lady very nice and courteous, door man very nice and willing to assist in any way. Would go back anytime.
Comment from Hotel Management
Jul 14, 2017 by Hector Guerrero, Hotel Management
Thank you very much for sharing your comments is greta to read that over all you enjoyed your stay with us. Our staff will be really happy to know that you appreciated their service and attentions, specialy Luisa and our Bell boys team. It will be a pleasure welcome you back in the future. Sincerely
5 out of 5
by Anthony

This traveler left a rating score only Posted Apr 3, 2017 on Hotels
5 out of 5
by Victor

Not luxurious. But will surprise you.

Posted Mar 24, 2017 on Hotels
Great experience here with a very helpful Staff. Felt very secure during our stay. Will definitely make future reservations here again.
5 out of 5
by Robert

Great Place!

Posted Mar 15, 2017 on Hotels
The hotel is a bit away from the city and the beach, but has very good food at a reasonable price. The pool is great, the hotel is quiet. Beds are comfortable. We did 3 nights here and 4 at the beach, it was great mix, allowing us to see the city and Chichen Itxa and Tulum saving money but having a great stay!
Comment from Hotel Management
Mar 18, 2017
Thank you for your comments it is great that you enjoyed our location and took the chance to visit Chichen Itza and Tulum, two of the many archeological sites close to CanCun City.