Ratings based on 366 Verified Reviews

3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Just ok.

Posted Dec 27, 2017
Pros: Airport shuttle Beach shuttle
Cons: - Hotel staff should speak/understand English better (you're in the tourism industry!) - The food could be better - Food service should be faster
PRO'S: - Reasonably priced - $7(US) for the shuttle to and from the airport - Free shuttle to the beach club CON'S: - Hardly any of the staff speak English - Service is very, very slow - Most of the seating by the pool is in the shade - Food is not that good - The hotel does not allow you to bring in any food or beverage from outside the hotel - Internet connection is spotty at best
Comment from Hotel Management
Dec 27, 2017 by Enrique R, Hotel Management
Dear guest: Than you for staying with us and for your feedback. We will harder to avoid this type of situations, we offer an apologize. Sincerely, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler

NIce Hotel

Posted Dec 20, 2017
Pros: The breakfast buffet was good
We recently stayed overnight and found the hotel and staff really nice.
Comment from Hotel Management
Dec 21, 2017 by Enrique R, Hotel Management
Dear guest: First, thank you for staying with us and it is a pleasure to know that you recieved a good service from our staff. We hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Albany, oregon

One night before Holbox

Posted Dec 10, 2017
Great customer service! A staff member helped us exchange money and find our way around town!
Comment from Hotel Management
Dec 11, 2017 by Enrique R, Hotel Management
Nicole thank you for staying with us, your feedback is very important for us. We are very pleased because you received a great service from our staff. We hope to see you soon. Sincerely, The Management
5 out of 5
by Paulina

Clean environment

Posted Aug 27, 2017 on Hotels
Enjoy it all, friendly staff, Secured
Comment from Hotel Management
Aug 28, 2017
Paulina: Thank you for staying with us and for your comment. We will keep work harder to maintain our services and all future guest can enjoy it. Sincerely, The Management
3 out of 5
by A verified traveler

Meh

Posted Aug 16, 2017 on Hotels
For what I paid it was okay. I would say that the service was below average: at the pool the security guard consistently had to look for the bartender in order to get our drinks, at check-in we waited in the lobby for 30 minutes to be taken to our room because of a lack of communication among the staff, and when we went for dinner at the restaurant and the machine wasn't working, they sent us on a wild goosechase to find a bank in town (when we found out later they could've just charged the room). Restaurant was overpriced and not the greatest food. OH AND for all the booze that you brought in, there was a CORKAGE FEE for each thing that cost more than the price of the alcohol itself. Not okay. It was a fine place to stay for a night to catch an early morning flight, but I wouldn't suggest staying here for a long period of time!
Comment from Hotel Management
Aug 25, 2017
Dear guest: First of all, we appreciate your comments, this are very important for us. By other hand, we offer a sincerely apologize because we did not exceed your expetation. We will work harder to avoid this type of situation. Once again, we offer an apologize. Sincerely, The managment.
4 out of 5
by arturo

Posted Aug 15, 2017 on Hotels
Comment from Hotel Management
Aug 17, 2017
Arturo muchas gracias por la calificación otorgada. Te esperamos pronto. Sinceramente,
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great hotel

Posted Aug 6, 2017 on Orbitz
this is a very nice hotel. Clean and comfortable. Staff very helpful. Shuttle to the beach. I recommend this hotel if you want to stay in downtown cancun.
Comment from Hotel Management
Aug 8, 2017 by Hector Guerrero, Hotel Management
Dear claudia, Thank you so much for kindly taking the time to review your experience at our hotel. I am so glad to know you had a great time with us, and you took the time to visit the beach taking the shuttle we offer to all our guests. I will also congratulate our staff for making you feel welcomed at our hotel. Please, come back soon, your home in Cancun awaits you! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Mercedes,Tx

Nice hotel

Posted Aug 2, 2017
Nice ambient by the pool at night Live music or movies
Comment from Hotel Management
Aug 3, 2017 by Hector Guerrero, Hotel Management
Dear Carlos, We are very glad to read that you enjoyed your stay with us! We also hope to have you back with us next year, we'd be delighted! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Friendly and helpful staff. Amazing food as well!

Posted Jul 3, 2017 on Orbitz
Pros: Food, comfort, and cleanliness
Location: near the bus station that will take you to the hotel zone.
Our room was amazing and very clean. The maids always did an amazing job cleaning our room and even went the extra mile to fold and hang some of the clothes we left drying in the balcony. The food was amazing and the ceviche was our favorite. They have a safety deposit box so you can store your valuables there without any hassle. I would definitely stay here again. It is a bit away from the beach but you can take a bus/taxi/their free shuttles. At first, I was scared of taking the bus but it's actually fun getting on the bus. I got to meet some interesting people and get to know more about Mexico. Out of all the beaches we visited, I enjoyed the beach near the Cocobongo. You can take the R1 bus and it will go through all the beach in the hotel zone.
Comment from Hotel Management
Jul 7, 2017 by Hector Guerrero, Hotel Management
Dear Annie Thank you so much for kindly taking the time to review us. I am so delighted your overall impression was a good one with the service from our staff being a highlight. Rest assured I will personally congratulate our maids, for pampering you to the fullest and making your stay both relaxing and enjoyable! Thank you so much for your candid comments and also your high recommendation, can't wait to welcome you to your home away from home in Cancun soon! Warm Regards
5 out of 5
by A verified traveler

Great Hotel.

Posted Jun 19, 2017 on Hotels
Great hotel located in downtown Cancun. Close to lot's of shops, the bus station, and restaurants. The hotel was very clean. Staff was friendly and I felt safe at all times. I was a bit skeptical traveling alone, however the staff made me feel very at ease.
Comment from Hotel Management
Jun 26, 2017
Dear Traveler Thank you for choosing us as your hotel during your stay at Downtown Cancun, is great that our priviliged location and our facilities were up to your expectations, all our team will be really happy to welcome you on your next visit to Cancun City. Warm Regards Hector Guerrero