Ratings based on 310 Verified Reviews

4.1 out of 5
84% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Goood location

Posted Sep 18, 2017
Arrive early .. check in acceptance but no room available, but it was okay. Front desk person name Norman very friendly. The room size was ok , but the bathroom is the big issue . We can't plush the toilet at first . Then when I took a shower the water overflow, drainage is too bad. We don't have the Chance to complain coz we're so tired of your tour, so we decide to deal with it . Then we have 7am tour we expect that we can eat breakfast or maybe a cup of coffe but nothing at all. The next day , we went for breakfast at the restaurant but the staff can't understand us, miscommunication. We thought Free Breakfast since I book the room With Breakfast included, but No after we check out they charge me 21$ . I don't really care for charging us Unless they inform us that we need to pay for it. But communication in the restaurant is very poor. Over all , I still like Mexican people . I respect them for their being hardworking.
5 out of 5
Recommended
for Everyone
by A verified traveler from connecticut

Nice clean hotel, friendly staff.

Posted Jul 11, 2017
Very nice hotel in downtown Cancun about 10 minutes from Hotel Zone 150-200 pesos by taxi and buses run around the clock, took taxi to beach too or there's also uber
Comment from Hotel Management
Jul 15, 2017 by Noemi Pech, Hotel Management
Good morning. Thanks for your comment, we hope to be back soon. Best regards.
5 out of 5
by Alejandra

Loved my stay at Ambiance Suites!

Posted Jun 2, 2017 on Hotels
Ambiance Suites was excellent! Friendly staff, good location, comfortable rooms. Everything was great for our first trip to Cancun.
Comment from Hotel Management
Jun 4, 2017
Good morning. Thanks for staying with us, your comment is very important for the Hotel. We hope he returns soon
5 out of 5
by A verified traveler

Posted Apr 7, 2017 on Hotels
Comment from Hotel Management
Apr 20, 2017
Agradecemos muchos su puntuación, esperamos que su estancia haya sido placentera, lo esperamos pronto en esta su casa.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington D.C.

Nice and Convenient not to far from beach

Posted Mar 19, 2017
Pros: The room and everything were great. Nice and clean. Spacious for 2 bedroom hotel.
Cons: They were doing construction outside the building which made it sketchy at first but once you walk in it's a great place.
For the price and everything, this is a best value buy. Not too far from airport and close to spring break club strip. God resteraunts nearby and convenience stores
Comment from Hotel Management
Mar 27, 2017 by Equipo Ambiance Suites Cancún, Hotel Management
We appreciate your comments, I hope your stay has been pleasant, we hope to see you soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017 on Orbitz
Nearby everything to do. Quick stay but really enjoyed it.
Comment from Hotel Management
Mar 27, 2017 by Equipos Ambiance Suites Cancún, Hotel Management
Thanks for staying with us! Your opinion is very important to us. See you soon
2 out of 5
by A verified traveler from Canada

Under Construction!

Posted Mar 4, 2017
Pros: Room size . we had a junior suite and it was large.
Cons: Room smelled of cigarette, but as they were fully booked, we could not be moved.
I was disappointed with this hotel. The staff were not friendly, there was no hot water, and breakfast was disgusting, and our room reeked of cigarette. Need I say more??
Comment from Hotel Management
Apr 20, 2017 by Danniela Saldaña, Hotel Management
We appreciate your comments, we will be attentive to them, thank you very much
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 14, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Clean comfortable hotel

Posted Jan 16, 2017 on Orbitz
I always stay at this hotel when I'm connecting in Cancun. It's very clean, comfortable, centrally located, and the staff are super friendly.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2017
The hotel has not enough parking lot. The hotel is in construction.