Ratings based on 319 Verified Reviews

4.1 out of 5
83% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

best hotel, best staff

Posted Nov 20, 2017
Pros: The staff, Manita is gorgeous and also very helpful, Norman is helpful as well
Cons: nothing
Location: good location for access to the "strip" and a huge mall across the road 5 mins away
The Ambiance suites is an excellent small hotel with good facilities, the staff are extremely helpful, particularly Norman, and the gorgeous Manita, the location is good, with a huge mall 5 minutes walk away and a 5 minute walk to catch the R1/R2 bus routes to the "strip" - hotel zone with the fantastic beaches. Norman was particularly helpful in booking my trip to Chichen Itza, the restaurant was good with excellent and helpful staff,, the mexican breakfast was good at a reasonable price. Overall a very good hotel at a very good price. Only minor criticism is the pool is a bit small, minor complaint in an otherwise great hotel
1 out of 5
by A verified traveler from alaska

Not as pictures

Posted Nov 12, 2017
I paid extra for the suite with a king bed. That's what I wanted. They ran out of rooms and gave me a "junior" suite that stunk like cigarettes. It was two double beds. The room and hotel are rundown. The front desk staff are very slow and not helpful. The smart oasis five minutes away is brand new and much nicer. But for the same price. Don't stay here! It's not like the pictures
Comment from Hotel Management
Nov 14, 2017 by Noemi Pech, Hotel Management
Good morning. Thank you for having stayed with us, we will work on the aforementioned since we had no complaints about our rooms, our mobility is new but we will rectify where the problem was. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Nov 8, 2017
Very clean and comfortable. We book for a night only but have a pleasent experience
Comment from Hotel Management
Nov 8, 2017 by Noemi Pech, Hotel Management
Good afternoon. Thanks for your comments. We will work on the points mentioned to improve for you. We hope you come back soon. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

A pleasant hotel in a city location.

Posted Nov 4, 2017
Pros: We liked the flexibility and ease of access to a wide range of activities. There were no bells or whistles, which suited our needs and our budget.
Cons: Nothing in particular; it's an honest hotel for the price and the location.
Location: The location is close to a range of eating, retail and market facilities. Cancun taxis are plentiful, and cheap with basic fixed prices for trips.
Ambiance Suites is well situated in Cancun city, with good quality provisions for a short stay. The room is spacious, the bed comfortable, there is useful storage and hanging space, and bathroom facilities are very good. Breakfasts are simple but adequate. Staff are helpful in organising taxis and services, with a worrying delay in returning laundry the only problem we encountered. In all, if staying in the city rather than the hotel quarter of Cancun is your choice, Ambiance Suites is a reasonably priced and accessible choice.
Comment from Hotel Management
Nov 10, 2017 by Noemi Pech, Hotel Management
Good afternoon. Thanks for your comments. We will work on the points mentioned to improve for you. We hope you come back soon. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2017
Pleasant and friendlt staff. Rooms are comfortable . Excellent comfy beds. They are willing to make your stay as comfortable and convenient for you.
Comment from Hotel Management
Nov 8, 2017 by Noemi Pech, Hotel Management
Good afternoon. Thanks for your comments. We hope you come back soon. Best regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Goood location

Posted Sep 18, 2017
Arrive early .. check in acceptance but no room available, but it was okay. Front desk person name Norman very friendly. The room size was ok , but the bathroom is the big issue . We can't plush the toilet at first . Then when I took a shower the water overflow, drainage is too bad. We don't have the Chance to complain coz we're so tired of your tour, so we decide to deal with it . Then we have 7am tour we expect that we can eat breakfast or maybe a cup of coffe but nothing at all. The next day , we went for breakfast at the restaurant but the staff can't understand us, miscommunication. We thought Free Breakfast since I book the room With Breakfast included, but No after we check out they charge me 21$ . I don't really care for charging us Unless they inform us that we need to pay for it. But communication in the restaurant is very poor. Over all , I still like Mexican people . I respect them for their being hardworking.
Comment from Hotel Management
Nov 8, 2017 by Noemi Pech, Hotel Management
Thanks for your comment, we will work on the mentioned points to improve. We hope to return soon. Best regards
4 out of 5
by A verified traveler

Posted Aug 15, 2017 on Hotels
We all had a great time. The staff was very friendly and always willing to help. The room could have been cleaned a little better, but overall I was very happy with my stay and would recommend this hotel. Great downtown location and beautiful pool too.
Comment from Hotel Management
Aug 19, 2017
Good morning. Thanks for staying with us, your comment helps us to improve. We hope you will return soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from connecticut

Nice clean hotel, friendly staff.

Posted Jul 11, 2017
Very nice hotel in downtown Cancun about 10 minutes from Hotel Zone 150-200 pesos by taxi and buses run around the clock, took taxi to beach too or there's also uber
Comment from Hotel Management
Jul 15, 2017 by Noemi Pech, Hotel Management
Good morning. Thanks for your comment, we hope to be back soon. Best regards.
5 out of 5
by Alejandra

Loved my stay at Ambiance Suites!

Posted Jun 2, 2017 on Hotels
Ambiance Suites was excellent! Friendly staff, good location, comfortable rooms. Everything was great for our first trip to Cancun.
Comment from Hotel Management
Jun 4, 2017
Good morning. Thanks for staying with us, your comment is very important for the Hotel. We hope he returns soon
5 out of 5
by A verified traveler

Posted Apr 7, 2017 on Hotels
Comment from Hotel Management
Apr 20, 2017
Agradecemos muchos su puntuación, esperamos que su estancia haya sido placentera, lo esperamos pronto en esta su casa.