Ratings based on 764 Verified Reviews

3.8 out of 5
67% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Nice hotel in central Cancun at a good price

Posted Feb 5, 2018
Pros: Location, fast wifi, price
Cons: Should have in room kettle to make coffee/tea
Location: Plaza America across the street with large grocery store, food court, movie theatre and many other restaurants such as Johnny Rockets and Hooters.
Standard fair Ibis hotel that one would find in other countries such as London located in central Cancun with all amenities nearby at an excellent price. Ground level attached to the hotel is a Italian restaurant and Walmart grocery store. Across the street is the large Plaza America shopping mall, HSBC bank and behind the hotel is an OXXO corner store. Hotel is a short 5 min ($80 peso) taxi ride to Puerto Juarez ferry terminal to go to Isla Majeres. Taxi ride to hotel zone will run you $200 - $250 peso, check with hotel concierge for taxi rates as there is a standard chart with fix rates for each zone. Would definitely stay at Ibis again in near future. Bus stop is across the street at Plaza America’s.
Comment from Hotel Management
Feb 8, 2018 by gm, Hotel Management
Dear Jay22: Thank you very much for taking the time to share your experience with us, we really appreciate it. ibis Cancun has a very good location and the best cost-benefit offer from Cancun Centro, like all the Ibis worldwide, we are now more than 1900 Ibis hotels in 69 countries, all with great locations. In Mexico we are 17 hotels and this year we will open 3 more, one of them in the beautiful city of Mazatlan, our second beach destination in Mexico. We hope you can visit us there too. Have a wonderful day
1 out of 5
by A verified traveler from Edmonton, Alberta Canada

Rip off

Posted Jan 5, 2018
We were not refunded for a 2 month notice of cancellation
Comment from Hotel Management
Jan 7, 2018 by GM, Hotel Management
Dear Guest, the hotel doesn't charge you. If you need a refund you have to see it with expedia not the hotel. Please verify also the conditions of the rate you got. Have a wonderful day
3 out of 5
by A verified traveler

European Tightwads

Posted Jan 4, 2018
Pros: Nice view of the lagoon. Maximum use of minimal space. Good location next to Mall of the America's. Good for shopping & dining.
Cons: Find a way to clean the floors without leaving hairs & dust particles behind.
Location: Good location. Staff helpful suggesting bus routes & laundry facilities. Easy access to hotel strip using route r2-27.
Hotel provides basic necessities. No extras such as bottled water, Kleenex. Lobby is stark with uncomfortable chairs. Appears that hotel does not want guests hanging around the lobby. Skype phone calls dropped due to weak WiFi signals.
Comment from Hotel Management
Jan 4, 2018 by gm, Hotel Management
Dear Guest, thank you very much for your comments and recommendations. Have a wonderful 2018
5 out of 5
Recommended
for Everyone
by A verified traveler

Well located and for a great price !

Posted Jan 3, 2018
This hotel is well located and is near to a Mall. Has also a mini Walmart and a great bar !
Comment from Hotel Management
Jan 4, 2018 by gm, Hotel Management
Dear Guest, thank you very much for taking the time to share your experience with us. Ibis hotels are standardized hotels worldwide with more than 1900 hotels in 69 countries, in Mexico we have 17 hotels and we will open 3 new hotels in 2018, located in Mazatlan city a beautiful mexican beach, in Mexico city in tlalepantla area, and in the beautiful city of Merida out second hotel in this amazing city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Budget hotel.

Posted Jan 3, 2018
Pros: The desk clerk who spent quite a bit of time trying to help us find our car rental agency.
Room was small, clean and quiet with just the basics provided at a low rate. Great for staying one night after a late flight in.
Comment from Hotel Management
Jan 7, 2018 by gm, Hotel Management
Dear Guest, thank you very much for taking the time to share your experience with us, we really appreciate it. Have a wonderful 2018
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Nice Central hotel with modern/clean facilities.

Posted Dec 21, 2017
We stayed one night before our morning flight out of CUN airport. The hotel was clean and modern and looked exactly like the pictures posted online. I enjoyed the short walk to good restaurants. There's also a Walmart/Pharmacy/cafe/restaurant directly attached to the hotel. Lots of great conveniences. We got off the ADO bus stop in Centro Cancun and it was $70 pesos to get to the hotel. A taxi to the airport was $250 pesos and short 10-15 min ride. Overall, would definitely stay again.
Comment from Hotel Management
Dec 21, 2017 by GM, Hotel Management
Dear Bei Thank you so very much for your opinion, specially for taking the time to share it with us by this way. Ibis hotels are standardized worldwide with more than 1900 properties in 69 countries all with great locations and the best cost-benefit offer from the cities we are located in. In Mexico we have 17 hotels and next year we'll open 3 more, distributed in cities like Mazatlán, México Tlalnepantla and Mérdia Styles. Have a gerat day, Marry Christmas and wonderful 2018!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville

Nice hotel

Posted Dec 20, 2017
The hotel had all the amenities I needed. The rooms are nice and cozy. The hotel is right next to a supermarket, pharmacy, and two cafes which was really convenient. Would recommend to anyone.
Comment from Hotel Management
Dec 21, 2017 by Francesc Ferrer General Manager, Hotel Management
Dear Matt, Thank you very much for taking the time to share your experience with us, we really appreciate it. Ibis hotels are standardized hotels worldwide with more than 1900 hotels in 69 countries, all with great locations and the best cost-benefit offer from the cities we are located in. In Mexico we already have 17 hotels and next year we'll open 3 more distributed in the cities of Mazatlan, Merida and Mexico City Tlalnepantla. We hope to host you once again in your next trip to this beautiful city. Have a wonderful day
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Very convenient for stop over.

Posted Dec 16, 2017
Good price. Mini supermarket next to hotel. Large shopping mall within five minutes walk.
Comment from Hotel Management
Dec 18, 2017 by gm, Hotel Management
Dear Stephen, thank you very much for taking the time to share your experience with us, we really appreciate it. Ibis hotels are standardized hotels worldwide with more than 1900 properties in 69 countries, all with great locations and the best cost-benefit offer from the cities we are located in. In Mexico we already have 17 hotels and in 1018 we'll open 3 more located in cities like Mazatlán, Mérdia and Mexico City Tlalnepantla. Have a wonderful day
5 out of 5
Recommended
for Everyone
by A verified traveler from Southampton UK

Nice hotel

Posted Dec 15, 2017
Pros: Lovely clean comfy bed
Cons: Some comfy armchairs in reception to wait for a flight after you have to leave your room.
Location: The mall
Nice, clean, basic hotel near to the shopping mall. A short taxi ride from the port and Mercado 28
Comment from Hotel Management
Dec 17, 2017 by gm, Hotel Management
Dear Bee, thank you very much for taking the time to share your experience with us. Ibis hotels are standardized hotels worldwide with more than 1900 hotels in 69 countries, all with great locations and the best cost-benefit offer from the cities we are located in. In Mexico we have 17 hotels and next year we will open 3 more destinations in cities like Mazatlán, Merdia and Tlalnepantla (Mexico City) Hacve a wonderful day
1 out of 5
by A verified traveler from world traveler

Poorly managed in Paradise

Posted Nov 26, 2017
Pros: Valet parking
Cons: Train staff in customer service and then manage them.
Location: Why?
Staff will act like they 1. Don't understand what you are saying, even by native Spanish speaker, 2. Make any excuse, 3. Play dumb, or 4. Not answer the phone just to keep from having to do something. Towels are thread bare. Hotel does not offer hand towels. Housekeeping does average job...will skip cleaning the floor, etc. A cheap hotel for a reason. I will never use again.
Comment from Hotel Management
Nov 29, 2017 by gm, Hotel Management
Dear Big T: I'm sorry the concept of the hotel didn't met your expectations. Ibis hotels are low budget business hotels with the best cost-benefit relation of the cities we are located in. We have more than 1900 hotels in 69 countries all with great locations and very good rates. I apologize for any inconvenience. Have a wonderful day