Ratings based on 555 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Posted Jul 22, 2017 on Orbitz
The hotel seems new. The staff is very friendly, kind, and helpful. The location is near the bus stop to go to hotel zone. My favorite thing was breakfast buffet. There was a variety of food. It seems like a brunche. And everyday was different. There are restaurants around and few blocks to the mall. I took the tour to Chichén Itzá and Manuel from the counter helped me schedule the tour. The price was good. My family and I were satisfied with the tour. I hightly recommend this hotel.
Comment from Hotel Management
Jul 26, 2017 by LUCÍA CHABLE, Hotel Management
Hello Lorena, Thank you for your recent stay and for taking the time to share your experience here with us, your kind comments are very much appreciated. We hope to see you again soon :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Rooms are clean.Close to restaurant,supermarket and public bus to hotel zone is only 2 blocks away
Comment from Hotel Management
Jul 18, 2017 by Fpardo, Hotel Management
Thank you very much for talking the time to inform us about your stay, your comments are very important we hope to see you soon, thanks for your preference!!
3 out of 5
by A verified traveler from Houston, TX

Posted Jul 4, 2017
I spent one night only at this hotel. My only issue is that the building needs a little bit of maintenence.
Comment from Hotel Management
Jul 4, 2017 by Fpardo, Hotel Management
Thank you very much for your comments, I thank you for the observation that you indicate, and I take this opportunity to inform you that within our remodeling plans this work is considered in the building, we look forward to your visit so that you can see the change, thanks for your preference, we hope to see you soon! !
5 out of 5
by ISAAC

super super super!!!

Posted Jun 29, 2017 on Hotels
excelent, people really help us in every possible way. from the lady guard at the entrance up to the managers in duty. super stay. was worth more much that other explensive hotel. next time will stay in same hotel.
Comment from Hotel Management
Jul 4, 2017
Thanks for brightening our day! Your kind comments are very much appreciated, I will share them with the staff!! Thanks for your preference, we hope to see very soon!!
5 out of 5
Recommended
for Everyone
by A verified traveler from portland or

Cleanliness and comfortable

Posted Jun 29, 2017
This hotel done a good job of customer services. I have no electricity in my room. I told them and they did right away. The staffs at this hotel are very nice.
Comment from Hotel Management
Jun 29, 2017 by Fernando Pardo, Hotel Management
Hello Joseph, Thank you for your comments, we really appreciate your feedback. Have a nice day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Calexico CA

Nice hotel close to downtown

Posted Jun 28, 2017
Pros: very charming people
Cons: you guys need to dry a bit more the towels... coming from a desert city I know the humidity takes its toll , pretty much noticed on that
Location: you can go to mercado 28 to get some souvenir and eat local food at a very affordable prices, at a block is the mall de las americas with fancy brands
excellent for business at an affordable prices. you even try the local gastronomy around
Comment from Hotel Management
Jun 29, 2017 by Fpardo, Hotel Management
Hello Jose Alfredo, Thank you for your comments, we really appreciatte your feedback. Have a nice day!
3 out of 5
by A verified traveler

Posted Jun 25, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017
Gracias por su tiempo y su comentario, realmente lo apreciamos. Que tenga un excelente día!
3 out of 5
by Mayra

Bad bad

Posted Jun 24, 2017 on Hotels
First our reservation was not honored. Gave me any room available...then gave me a occupied room..had to go back and complaint... Then keys after that did not work... 3 day stay. Bad experience.
Comment from Hotel Management
Jul 1, 2017
We truly regret that we fell short of our service standards during your stay,- I have used your comments as an opportunity to review our service standards with my staff, we hope to see you again to have the opportunity to change your last experience for a positive one!!
1 out of 5
by A verified traveler from mex

Worst Hotel Experience Ever

Posted Jun 15, 2017
This hotel has the worst customer service, and treats their guests with disrespect and rudeness. The reception was most unhelpful and unprofessional, and made very rude jokes about two men sharing a room. I have never been so offended.
Comment from Hotel Management
Jun 17, 2017 by Fpardo, Hotel Management
We truly regret that we fell short of our service standards during your stay I sincerely apologize for your discomfort, we hope to change your last experience for a positive one!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean but...

Posted May 31, 2017
Pros: Clean. Next to a convenience store. Taco place next to the convenience store was so great.
Cons: Noise. noise. noise.
Location: You've gotta try the taco place next to the convenience store.
Good location. Clean room. But we heard our neighbor's voice as if they were in our room... And there was no bath towel in our room. Of course they brought them to our room after we called them though.
Comment from Hotel Management
May 31, 2017 by Fpardo, Hotel Management
We would like to apologize for the less than satisfactory state of your room, regret that it was not live up to expectations. I have printed off a copy of your comments to use as a learning opportunity at our morning staff meeting, thanks for your preference!!