Ratings based on 555 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Hotel is close to a mall

Posted Dec 2, 2017
Breakfast and dinner was included. Decent hotel about 20 min from airport
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern VA

Fantastic hotel with super friendly staff!

Posted Nov 29, 2017
Pros: Everything. Proximity to hotel zone. Ideal for a non-AI deal if you want to your around.
Cons: No, perfect the way it is.
I visited cancun by myself and would like to just say how terrific my trip has been and how helpful the staff at this hotel are, to make my trip even more memorable. A big Thank you to Mr. Alberto and Ms. Karina who went out of the way to make sure I was well taken care of. I am leaving the hotel with such fond memories. The people here are so kind to everyone. Well done, your smiling faces and great attitude to assist lighten up everyone around you. This is a hidden gem amidst downtown Cancun, look no further and book your stay here. You will not regret it.
Comment from Hotel Management
Dec 1, 2017 by Lucia Chablé, Hotel Management
Hello Raj, Thank you very much for your comments, we really appreciate it and we will continue working hard to make all the experiences memorables for our guests. We hope to see you back soon! :) Best Regards
5 out of 5
by A verified traveler from Peoria, IL

This hotel fit my needs perfectly

Posted Oct 5, 2017
Pros: The staff. All were most helpful, and friendly.
Location: The location was right for me. Public transportation, and taxis, were constantly available.
This hotel was maintained to the limit by the staff. The reception area, restaurant, corridors, elevators, and the rooms were maintained to the limit.
Comment from Hotel Management
Dec 1, 2017 by Lucia Chablé, Hotel Management
Hello James, Thank you very much for your comments, we really appreciate you feedback! Have a wonderfull day! :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Clean rooms, very, friendly staff, a great value

Posted Sep 9, 2017
The staff was very friendly as always. I come to Cancun at least once per month and I stay here every time.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Nice hotel for the price

Posted Aug 31, 2017
Hotel was about a 15 minute drive from airport. Very easy to get to. We arrived after 11pm and check in was a breeze, which we were grateful for because we were tired. The property is well maintained and modern. They also have a very good continental breakfast, including hot foods. We were very impressed!
4 out of 5
Recommended
for Everyone
by A verified traveler

A little pricy but would stay here again.

Posted Aug 28, 2017
Room was clean and beds were comfy. Breakfast was delicious and some staff were nice and welcoming. The front desk staff wasn't as warm or welcoming, but overall, I had a good stay.
1 out of 5
by A verified traveler from jal

Very offensive staff

Posted Aug 20, 2017
Homophobic reception staff. Very rude, crude, and offensive.
Comment from Hotel Management
Aug 24, 2017 by Fpardo, Hotel Management
I apologize for any discomfort you experienced before, we can assure you that during your next visit you will have a positive experience!!
1 out of 5
by A verified traveler from USA

Terribly rude reception

Posted Aug 19, 2017
Reception staff was terribly rude and offensive, claiming a cancelled reservation mistake means that two men must share a room, then making crude and offensive jokes. This was a business trip with clients, how incredibly offensive!
Comment from Hotel Management
Aug 24, 2017 by Fpardo, Hotel Management
I apologize for any discomfort you experienced before, we can assure you that during your next visit you will have a positive experience!!
4 out of 5
by Pierre Victor

Posted Jul 31, 2017 on Hotels
Good stay would return again
Comment from Hotel Management
Aug 14, 2017
Hello Victor, Thank you for your recent stay and for taking the time to share your experience here with us Have a wondeful day! Best regards
4 out of 5
Recommended
for Families
by A verified traveler from Los Angeles

Central Cancun Location

Posted Jul 27, 2017
We picked this hotel because it was reasonably close to the airport, after having stayed on Isla Mujeres for three glorious nights. I found it better than the U.S. La Quintas I've stayed in previously, and I would stay there again. The room had a noisy air conditioner but was otherwise comfortable. Note that there's no airport shuttle, but that they have a service that can pick you up for a reasonable price (i.e., not as pricey as the fancy car service). We found taxi's unhelpful as we were three people with quite a bit of luggage, so didn't fit in most cabs. It has a quite elaborate breakfast buffet with both American and Mexican food.
Comment from Hotel Management
Jul 29, 2017 by Fpardo, Hotel Management
Thank you very much for your comments, I will share it wiht the staff of maintanance, we hope in your next trip you can have 100% positive experience, thanks for choose Lq by la Quinta