Ratings based on 547 Verified Reviews

3.7 out of 5
78% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2018
Clean, very new, really nice staff. I would come back again.
Comment from Hotel Management
Jan 10, 2018 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
1 out of 5
by A verified traveler

Stay away

Posted Jan 5, 2018
Many issues Ac was problematic Had to switch room Staff wasn’t listening No hot water some time No English They Didn’t know I had breakfast in my reservation Door lock disabled once Next to main road very noisy
Comment from Hotel Management
Jan 8, 2018 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
3 out of 5
by A verified traveler from usa

Terrible Wi-Fi!

Posted Jan 5, 2018
Our stay was okay. The Wi-Fi is absolutely horrible in this hotel. It's only available in the lobby and by the pool. It is very inconsistent. The staff is friendly but doesn't know much when asked information. Don't think it's a language barrier as I speak Spanish. Room was clean and they stayed on top to clean. Never got in to the hot tub it was always over run by children and was shut off 2 hours early most nights.
Comment from Hotel Management
Jan 8, 2018 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Clean, simple and close to the beach.

Posted Dec 3, 2017
Pros: Open building, as soon as you step outside your room you are outside on the fresh air.
Cons: Hot water.
It was just perfect for what we need it after a long flight.
Comment from Hotel Management
Dec 6, 2017 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 30, 2017
Pros: newer hotel
Location: great location
It had no hot water - something broke - I found out it has been going on for a few days
Comment from Hotel Management
Dec 2, 2017 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Only issue no hot water, decent for the price.

Posted Nov 20, 2017
Cool little hotel. Great for a short stay. Rooms have A.C. which is a must in Cancun. Shower didn't have hot water. Talked to staff said there was a problem with one of the heaters. I'm not that sure that is true since i had already read a review of someone else complaining about the same issue. Overall decent for the price.
Comment from Hotel Management
Nov 22, 2017 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Nice little hotel

Posted Nov 20, 2017
We stayed over just for the night. It's a nice little hotel but don't expect too much. Staff were friendly and their rooms were nice and clean.
Comment from Hotel Management
Nov 22, 2017 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Good option for a quick stay in Cancun

Posted Nov 12, 2017
Pros: Room was clean, AC was working, the safety box was helpful too. Free parking and continental breakfast included were very convenient.
Cons: WiFi only works on common areas, it would be good if it could be available in the rooms as well. Warming a bit the pool and jacuzzi wouldn't harm.
Location: It's very convenient to take the ferry to Isla Mujeres (from Puerto Juárez). Try also Parque de las Palapas for authentic Mexican street food.
We were only staying for a couple of nights to finish our roadtrip around the Yucatan Peninsula, staying away from the big resorts before flying back to Mexico.
Comment from Hotel Management
Nov 15, 2017 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
3 out of 5
by A verified traveler from New York

Ok place

Posted Nov 12, 2017
The hotel itself was decent. Location wise, it’s not close to anything like the beach or restaurants. It’s a little bit outside of their downtown area where mainly all locals are. It was easy to get to the beach on a bus near by (R1) and it took like 15 mins depending on the beach you were going to. WiFi connection was horrible, it only worked in the lobby and courtyard. Not in the rooms. If you’d like a location that’s amougst the locals then this isn’t a bad place to stay.
Comment from Hotel Management
Nov 15, 2017 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
2 out of 5
by A verified traveler from Calgary

You get what you pay for

Posted Nov 9, 2017
Stayed in room 206 Nov 2017, stayed overnight after arriving that day and on route to Isla Mujeres. Room was clean as were beds, bathroom and linens. The room have 2 queen beds and 2 plastic chairs. That's it. Could be a great hotel as they have a lovely courtyard and the doors into the rooms amd head boards are a pretty wood. The floor is all marble tile and the shower is a glass walled marbled floor design. But the hotel is in a very sketch part of town and directly beneath and underpass. There are no restaurants close by and walking anywhere should be done with extreme caution. The decided to mop the floors in the hallway and 3am so we listened to the scrubbing and water falling to the floor below for an hour. The walls are paper thin and the constant drone and whine of traffic was very loud. The pool water was covered in a greasy film (most likely suscreen) but the filters didn't clean it. The complimentary continental breakfast was 2 slices white toast and squeeze tube jam and cornflakes with milk if you wanted . Coffee is offered as well as juice but the juice was in the containers that night when checked in and was the same for breakfast. All in all the room is clean, very bare bones, we felt safe in the actual hotel but not outside, breakfast while sparse was a typical continental style, traffic noise and hearing most of the other guests in the hotel through the walls is a big issue. We would not go back.
Comment from Hotel Management
Nov 10, 2017 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.