Ratings based on 768 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Hotel was very nice, the bathroom in my room could use updating
Comment from Hotel Management
Jul 18, 2017 by Hotel Manager, Hotel Management
We appreciate the time you took to give us your feedback regarding your stay with us. Please accept our apologies, as it is never our intention to disappoint a guest in any way. We do our best to maintain high standards, and apologize if we fell short. We will address your concerns with our management regarding future upgrades of our bathrooms so that your experience is more pleasant in the future. Thank you again, and we hope to have the opportunity to welcome you back soon. Sincerely, Charles Moore Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

Great hotel

Posted Jun 25, 2017
Great hotel, clean room, great pool and great staff
Comment from Hotel Management
Jun 26, 2017 by Hotel Manager, Hotel Management
Dear Guest, thank you for choosing the Charleston Marriott for your stay and for sharing your experience. We were pleased to read that you loved our courteous staff and all the facilities we have to offer. We hope to have the pleasure of hosting you again in the near future. Sincerely, Charles Moore Hotel Manager Charleston Marriott
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Vacation

Posted Jun 1, 2017
We traveled to Myrtle beach for vacation. But didn't realize it was bike week and we were looking for something more peaceful and relaxing. So we decided to drive to Charleston looking for some serenity. We were lucky to have found the Marriott. It was unfortunate we couldn't have stay there from the beginning. It would have made our vacation a blast.
Comment from Hotel Management
Jun 1, 2017 by Hotel Manager, Hotel Management
Dear Guest, thank you for choosing the Charleston Marriott for your vacation stay and for sharing your experience. It is a pleasure to read that you had a great time with us. We appreciate your kind comments. Please come and see us again soon! Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
by Betty

Posted Apr 13, 2017 on Hotels
Comment from Hotel Management
Apr 15, 2017 by James, Hotel Management
Dear Betty, thank you for choosing the Charleston Marriott for your stay. I am pleased to know that we exceeded your expectations and you had a wonderful visit. We hope to have the pleasure of hosting you again in the near future. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
by Alexandra

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Apr 12, 2017 by James, Hotel Management
Alexandra, thank you for choosing the Charleston Marriott for your stay and for sharing your experience. I am pleased to know that we exceeded your satisfaction. We hope to have the pleasure of hosting you again in the near future.  Sincerely, Charles Moore Hotel Manager Charleston Marriott
4 out of 5
by Christopher

Great staff and clean. Updates needed soon.

Posted Feb 24, 2017 on Hotels
Friendly staff, conveniently located, clean and well-maintained. Some of the fixtures and furnishings were near the end of their life.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Christopher, I appreciate you taking the time to post your review of the Charleston Marriott. We are pleased to know you loved our outstanding service and the location made your stay enjoyable. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
Recommended
for Couples
by A verified traveler from Augusta, GA

Fun getaway

Posted Feb 22, 2017
Pros: We asked the staff about great local places to eat, and they were very helpful!
Cons: There was construction on both sides of the hotel, so there was not a good view from our hotel. The pics of the view felt misleading.
Location: SO many things to do nearby! Places to eat, parks, carriage rides, etc.
We thoroughly enjoyed our stay! Marriot Hotels always have excellent customer service, and this experience was no different!
Comment from Hotel Management
Feb 23, 2017 by Hotel Manager, Hotel Management
Jess, thank you for reviewing your stay at the Charleston Marriott and letting us know you enjoyed your getaway. We are glad our convenient location was perfect for your visit and you were impressed with the service provided by our knowledgeable staff. Thanks again, we look forward to welcoming you back soon! Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
3 out of 5
by Frances and Clark

Posted Feb 21, 2017 on Hotels
Too Expensive for the quality of the room. Lobby and meeting area is nice but rooms are small. Bathroom is extremely small.
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Dear Frances and Clark, Thank you so much for taking the time to post a review of hotel. We were disappointed to read our hotel and facilities did not provide the value you were hoping for. We definitely make every effort to be priced competitively. It was a pleasure to have you as our guest. We hope to have the pleasure of doing so again. Sincerely, Charles Moore Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from massachusetts

Wedding Fun

Posted Feb 14, 2017
Pros: Location food decor room great staff
Cons: None
Location: Close enough to town to walk... we walk everywhere....so wasn't too far for us....downtown was awesome! Plenty of restaursnts
Great place to stay for family and friends....walked to and from downtown Charleston... 2 miles at the most.... Food room and gym exceptional. GREAT STAFF!!!
Comment from Hotel Management
Feb 15, 2017 by Hotel Manager, Hotel Management
It's so nice to read we met your expectations and that you were impressed with all aspects of our hotel. Our staff will be glad to know their efforts helped in making your stay a memorable one. Thanks for appreciating our convenient location close to many activities which city has to offer. t was a pleasure having you as our guest, and all of us at the Charleston Marriott look forward to having you stay with us again. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff friendly hotel

Posted Feb 10, 2017
One of our biggest draws was the balacany listed in description... come to find out was not included with room booked. Staff was amazing hotel was Gorgeous.. didn't like the mislead from Expedia site.
Comment from Hotel Management
Feb 11, 2017 by Hotel Manager, Hotel Management
Thank you for your review regarding your stay at the Charleston Marriott. We are sorry to hear about your experience with the third party website but we glad it did not deter yours from enjoying your stay with us. Thank for your wonderful comments about our staff. They work hard to make sure every guest has a comfortable and relaxing stay so I will be sure to share your compliments with my team. We appreciate your business and look forward to welcoming you back in the near future. Sincerely, Charles Moore, Hotel Manager, Charleston Marriott