Ratings based on 2,020 Verified Reviews

3.2 out of 5
60% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Customer Service was excellent

Posted Apr 16, 2018
We loved staying in the Rail Car! Thank you for a pleasant stay.
Comment from Hotel Management
Apr 16, 2018 by Chesney C., Hotel Management
Thank you for your feedback. We're so glad you enjoyed your stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

pool

Posted Apr 10, 2018
indoor pool are in bad condition very dated and dirty restaurant and bar on hotel porperty are good nice food beverage and staff
Comment from Hotel Management
Apr 11, 2018 by Chesney C., Hotel Management
Thank you for your feedback. We're glad you enjoyed your stay with us. We will be updating the pool area soon, as well as the train cars.
4 out of 5
Recommended
for Everyone
by A verified traveler

Not so much kid friendly

Posted Apr 9, 2018
Yes they have an indoor pool, but they got rid of the arcade. It is more focused on adults with lots of options for beer.
Comment from Hotel Management
Apr 11, 2018 by Chesney C., Hotel Management
We'er glad you enjoyed your stay with us. We did get rid of the arcade, but we do offer free games to play in gardens such as: jenga, checkers, chess, and corn hole.
3 out of 5
Recommended
for Everyone
by A verified traveler

Train Car Room Experience

Posted Apr 9, 2018
My 9 year old son absolutely LOVED staying in the old train car. The hotel had done a great job of keeping the look and décor vintage, while still offering all the bathroom amenities you need. It is an OLD train car, so be prepared for and old smell and lighting. Other than that we loved it !
Comment from Hotel Management
Apr 11, 2018 by Chesney C., Hotel Management
Thank you for your feedback. We're glad you enjoyed your stay, and we will be starting the renovations on the trains soon to help with the lighting and anything else they need.
5 out of 5
Recommended
for Everyone
by A verified traveler from East Ridge

Historic

Posted Apr 9, 2018
Walking distance to everything. Free electric shuttle runs right out front. Train rooms are the best.
Comment from Hotel Management
Apr 11, 2018 by Chesney C., Hotel Management
We're so glad you enjoyed your stay with us. Thank you for your feedback!
3 out of 5
by A verified traveler

Just okay, nothing special.

Posted Apr 7, 2018
They have a nice indoor pool. The lobby is pretty. The rooms are average. There's nothing to write about beyond that. Oh - they charge you to park in their lot.
Comment from Hotel Management
Apr 13, 2018 by Chesney C., Hotel Management
We're so very sorry that you were not satisfied with your stay. We do charge for parking since we have a secured lot with someone patrolling 24/7. We try to make sure that information is available on all 3rd party booking sites, our website, as well as when you check-in.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience all around!

Posted Apr 4, 2018
Great for kids and families! Loved the restaurants and the pool. But especially the train car room experience, we didn’t want to leave and will definitely be coming back and referring our friends here!
Comment from Hotel Management
Apr 4, 2018 by Chesney C., Hotel Management
Thank you for your feedback! We're so glad you enjoyed you stay with us, and look forward to future visits!
3 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Train car room

Posted Apr 3, 2018
The experience of being in an actual used Train car was so cool. I was a little disappointed with the bed, the mattress was very hard, and the bathroom was a bit old. But for the visit as a whole was worth it. Just walking into the lobby and the beauty of it, going through the station and wondering what it used to look like, and in the room wondering who and what the people looked like and where they could of been going, and what the car was like back in the day. But overall yes I am glad we stayed there.
Comment from Hotel Management
Apr 5, 2018 by Chesney C., Hotel Management
Thank you for your feedback. We're glad you enjoyed your stay, and we apologize for any inconveniences you had while staying with us. We have not started the renovations of the train cars yet, but will be starting them soon.
1 out of 5
by A verified traveler

Terrible conditions

Posted Mar 31, 2018
We understand the experience is to stay in a historic train car but the condition of the train car is not worth the rate we paid. We expected better... the cart was very run down and had a musty smell. Toilet falling apart. Bed very uncomfortable. Very disappointed.
Comment from Hotel Management
Apr 2, 2018 by Chesney C., Hotel Management
We're so very sorry that you were not satisfied with your stay. Even though we are currently in the renovation process, the train cars have not been done yet. We do understand this does not make up for your experience with us, but we do wish we had known while you were with us so that we could have gotten you in a more suitable room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2018
Everything was great and the kids loved the indoor pool
Comment from Hotel Management
Apr 2, 2018 by Chesney C., Hotel Management
Thank you for your feedback. We're glad you enjoyed your stay with us.