Ratings based on 778 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange Beach, AL

Great breakfast, but hate to pay for parking

Posted Jul 17, 2017
Pros: The breakfast.
Cons: Clean the carpet in the rooms. Smell musty and makes our feet smell. Do not charge parking fee.
This hotel is not right downtown, has a regular parking lot, not a parking garage. Yet still charges $5/day for parking. I'm not happy with that. But the breakfast is good.
Comment from Hotel Management
Jul 24, 2017 by Rene , Hotel Management
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
3 out of 5
by A verified traveler

Ok hotel

Posted Jul 6, 2017
Small room and backed up pipes that the staff knew about
Comment from Hotel Management
Jul 24, 2017 by Rene , Hotel Management
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

June 24 and 25

Posted Jul 2, 2017
Staff on June 24 and 25 was 2nd to none. By far the best I have ever had at any hotel.
Comment from Hotel Management
Jul 3, 2017 by General Manager, Hotel Management
Thank you so much for the comments about our team. We take pride in knowing we met and exceeded your expectations
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Nice hotel

Posted Jul 1, 2017
We had a good experience at this hotel. Staff was friendly, and the room was clean. The complimentary coffee and breakfast was a life saver on a stormy morning with hungry kids.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice hotel very close to downtown.

Posted Jun 27, 2017
The hotel staff were very friendly and accomodationg. The hotel is close to down town, wherein you can access downtown from either direction. Be mindful of the road construction being conducted by the city, which could contribute to some unwanted noise. Nevertheless, my wife and I really enjoyed our stay.
Comment from Hotel Management
Jul 3, 2017 by General Manager, Hotel Management
Dear Frank, Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from S.

Great hotel within minutes of downtown attractions

Posted Jun 22, 2017
We were very pleased with our experience at this hotel. The desk staff was friendly and helpful, the were great to our children as well. They believed the hotel to be the best part of our trip. Highly recommend this hotel!
Comment from Hotel Management
Jul 3, 2017 by General Manager, Hotel Management
Dear Matt, Thank you for the great review and comments about our hotel and our team. I'm happy to know we met and exceeded your expectations.
5 out of 5
by A verified traveler from Memphis

Hotel has great location.

Posted Jun 4, 2017
Hotel is located very close to the downtown. Quiet and clean. Great parking!
Comment from Hotel Management
Jul 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATTANOOGA DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Easy location quick access to all the good stuff

Posted Apr 27, 2017
Easy check-in. close to everything I could want to enjoy. Very friendly staff. Clean rooms and nice hotel. It's just enough away from the parking headaches but easily convenient to Chattanooga's fun side. First time I've been called after getting to my room to ensure ask if I needed anything. Well impressed with this hotel
Comment from Hotel Management
Apr 28, 2017 by General Manager, Hotel Management
Thank you for the awesome review of our hotel. We look forward to having you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from T

Posted Apr 21, 2017 on CheapTickets
The hotel staff was very friendly. Rooms and facilities were clean and in good condition. Breakfast was a plus. Great price and comfortable stay for our family overnight getaway to Chattanooga.
5 out of 5
by Daniel

Our favorite Chattanooga stay

Posted Apr 21, 2017 on Hotels
We stayed here before, and each time had been an awesome stay. Friendly staff, comfy and clean rooms.
Comment from Hotel Management
Apr 28, 2017
Thank you for the awesome review of our hotel. We look forward to having you back in the future.