Ratings based on 562 Verified Reviews

4.7 out of 5
94% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Broadway show in Cincy

Posted Nov 13, 2017
Pros: It’s very unique. I love the art work and that a giant yellow penguin may appear just about anywhere
Cons: I like when a spa/stay package is offered......who doesn’t like a discount AND a massage?
Location: The main draw for me has been....leave the car with valet, check in, have dinner nearby and walk across the street to the Aronoff Center..then pub!
I try to get to a show every year and always stay here. It’s been a great experience but have been told I MUST try the restaurant!
Comment from Hotel Management
Nov 14, 2017 by General Manager, Hotel Management
Hello Lettie, Thank you very much for taking the time to complete our guest survey. We were delighted to note that you overall enjoyed your stay with us and appreciate your feedback. Look forward to seeing you again. Best, Michael General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from buffalo, ny

Nice hotel that is close and walkable to everythin

Posted Oct 23, 2017
The hotel is nice, different, but nice. The restaurant attached is not very Vegan friendly though
Comment from Hotel Management
Oct 27, 2017 by Michael D., General Manager, Hotel Management
Thank you for your feedback. We are sorry that our menu did meet your expectations; please check in with us anytime to review our offerings and share suggestions. We do hope to welcome you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

From Dread to Delight

Posted Oct 8, 2017
when we arrived we found that they did not have a room with two beds. They offered a rollaway bed for an extra charge. The night staff was less than helpful and apparently a manager was unavailable. The room we were given was filthy. We found pasta sauce dried on the fabric of a chair, stains on the carpet, Coffee splatters on the wall, and broken blinds. The next morning I spoke with a manager who was very apologetic and up graded us to a larger room that would more easily fit the rollaway bed. The rest of our stay the hotel staff were very pleasant and helpful. We received two calls on the hotel phone to see if every thing was satisfactory. We were overall very happy with our stay. Their housekeeping and evening staff could stand to be retrained.
Comment from Hotel Management
Oct 30, 2017 by Michael D., General Manager, Hotel Management
Thank you for this review of your recent experience here. We are very sorry for all the details that detracted from your stay initially but we appreciated the opportunity to make all of it right. We hope to welcome you back in the future for a chance to really knock it out of the park!
5 out of 5
Recommended
for Everyone
by A verified traveler

Front desk disorganized. Valet for $38/night

Posted Oct 1, 2017
Cons: front desk organization Valet
Excellent Restaurant should give guests higher priority. roof top bar cool but difficult access from inside hotel. FYI everything is not about diversity!
Comment from Hotel Management
Oct 12, 2017 by Michael D., General Manager, Hotel Management
Thank you for the great rating! I'd love to hear more about your experience; please feel free to reach out directly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right in the center of downtown

Posted Sep 26, 2017
Friendly staff. On the trolley line. Close to more excellent restaurants than you can count.
Comment from Hotel Management
Sep 28, 2017 by Michael D., General Manager, Hotel Management
Hello Kris, It's great to hear you enjoyed our location, especially in proximity to great food! Thank you and we hope to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Cool boutique hotel in great location

Posted Sep 25, 2017
Pros: Art (reception desk in particular), room size, shower, shower wall tiles, floor tiles, documentary about the owner on opening the tv...
Cons: nothing
Location: Bang in the centre of downtown; easy to walk around & nice distant for run to the river
Great service from the off; after a morning run the guy at the door brought a bottle of water to the lift for me (without me asking!!). Hugely impressed. Thank you
Comment from Hotel Management
Sep 26, 2017 by Michael D., General Manager, Hotel Management
You're welcome! And thank you for sharing your lovely comments. We are delighted the art made a great impression on you and we hope you'll be back to take in our new exhibition opening in November (The Future is Female). Downtown Cincinnati is a treasure for runners as well and we'd love to share some of our favorite routes if we have an opportunity to welcome you again!
4 out of 5
by Catherine

Posted Sep 10, 2017 on Hotels
They failed to deliver our in room breakfast....if we had not called it would have never arrived.
Comment from Hotel Management
Sep 12, 2017 by Michael, Hotel Management
Hello Catherine, Thank you for your feedback. We are sorry for the lapse of service and we hope to have a chance to make it up to you on a future stay.
4 out of 5
by Jason

Posted Sep 8, 2017 on Hotels
Comment from Hotel Management
Sep 12, 2017 by Michael, Hotel Management
Hello Jason, We appreciate your feedback. Please let us know if we can do anything to really knock your socks off if and when we have the pleasure of welcoming you again!
5 out of 5
by Patricia

Hip Hotel

Posted Sep 8, 2017 on Hotels
Lovely, hip hotel close to restaurants and event venues. Delicious breakfast served in their hotel restaurant. We will be back!
Comment from Hotel Management
Sep 12, 2017 by Michael, Hotel Management
Hello Patricia, We are delighted to know we hit all your sweet spots--thank you! We look forward to welcoming you back!
5 out of 5
by A verified traveler

Posted Sep 7, 2017 on Hotels
Comment from Hotel Management
Sep 12, 2017 by Michael, Hotel Management
Thanks for the great rating! Please come back and see us soon!