Ratings based on 537 Verified Reviews

4.7 out of 5
94% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

From Dread to Delight

Posted Oct 8, 2017
when we arrived we found that they did not have a room with two beds. They offered a rollaway bed for an extra charge. The night staff was less than helpful and apparently a manager was unavailable. The room we were given was filthy. We found pasta sauce dried on the fabric of a chair, stains on the carpet, Coffee splatters on the wall, and broken blinds. The next morning I spoke with a manager who was very apologetic and up graded us to a larger room that would more easily fit the rollaway bed. The rest of our stay the hotel staff were very pleasant and helpful. We received two calls on the hotel phone to see if every thing was satisfactory. We were overall very happy with our stay. Their housekeeping and evening staff could stand to be retrained.
5 out of 5
Recommended
for Everyone
by A verified traveler

Front desk disorganized. Valet for $38/night

Posted Oct 1, 2017
Cons: front desk organization Valet
Excellent Restaurant should give guests higher priority. roof top bar cool but difficult access from inside hotel. FYI everything is not about diversity!
Comment from Hotel Management
Oct 12, 2017 by Michael D., General Manager, Hotel Management
Thank you for the great rating! I'd love to hear more about your experience; please feel free to reach out directly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right in the center of downtown

Posted Sep 26, 2017
Friendly staff. On the trolley line. Close to more excellent restaurants than you can count.
Comment from Hotel Management
Sep 28, 2017 by Michael D., General Manager, Hotel Management
Hello Kris, It's great to hear you enjoyed our location, especially in proximity to great food! Thank you and we hope to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Cool boutique hotel in great location

Posted Sep 25, 2017
Pros: Art (reception desk in particular), room size, shower, shower wall tiles, floor tiles, documentary about the owner on opening the tv...
Cons: nothing
Location: Bang in the centre of downtown; easy to walk around & nice distant for run to the river
Great service from the off; after a morning run the guy at the door brought a bottle of water to the lift for me (without me asking!!). Hugely impressed. Thank you
Comment from Hotel Management
Sep 26, 2017 by Michael D., General Manager, Hotel Management
You're welcome! And thank you for sharing your lovely comments. We are delighted the art made a great impression on you and we hope you'll be back to take in our new exhibition opening in November (The Future is Female). Downtown Cincinnati is a treasure for runners as well and we'd love to share some of our favorite routes if we have an opportunity to welcome you again!
2 out of 5
by A verified traveler

Posted Aug 28, 2017
Booked the room for 4 adults and requested 2 queen beds. Upon arrival was given one King bed and told nothing else was available. Rollaway bed was provided but still very uncomfortable stay. Hotel was not sympathetic about situation.
Comment from Hotel Management
Aug 31, 2017 by Michael D., General Manager, Hotel Management
Thank you for sharing your experience. We are sorry for the inconvenience and misunderstanding. You deserved a comfortable stay and we hope to have a chance to make it up to you. If I haven't spoken with you directly, please feel free to reach out to me at your convenience to discuss this further.
5 out of 5
Recommended
for Couples
by A verified traveler from Chicago, IL

Excellent hotel for business travel in Cincinnati

Posted Aug 23, 2017
Pros: The art and the personnel.
Hotel staff were polite, informative and very glad to share information regarding the hotel concept and activities to be found around the area. Very accommodating and eager to assist. Thoroughly enjoyed my stay and plan to stay in some of the other locations! Hope to return to the Cincinnati soon....it was delightful thanks....a
Comment from Hotel Management
Aug 28, 2017 by Michael D., Hotel Management
Thank you for the great feedback. We are delighted that you enjoyed the art and especially your interactions with our team You will discover the same vibe at our sisters properties though very well seasoned with their local and unique flavors. We hope to see you again in Cincinnati as well!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Delightful and wonderful staff. Fantastic art was an unique and enjoyable feature of the hotel.
Comment from Hotel Management
Aug 25, 2017 by Michael D., Hotel Management
Thank you for the wonderful feedback! We will be seeing new art in a few months; we hope to welcome you back to enjoy it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous!

Posted Jul 25, 2017
Great location, great experience. A "must" if you need to be in downtown Cincinnati.
Comment from Hotel Management
Jul 27, 2017 by Michael D., General Manager, Hotel Management
Thank you for your stellar rating and great feedback. We hope to welcome you again soon!
5 out of 5
by Richard

Posted Jul 22, 2017 on Hotels
Comment from Hotel Management
Jul 24, 2017 by Michael, Hotel Management
Hello Richard, We appreciate your feedback. Thank you and we hope to see you again soon!
5 out of 5
by A verified traveler

Posted Jul 17, 2017 on Hotels
Comment from Hotel Management
Jul 24, 2017 by Michael, Hotel Management
Thanks for your feedback. We hope to welcome you again!