Ratings based on 578 Verified Reviews

4.7 out of 5
94% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2018
Very interesting with the modern art all around. Very clean room! Only issue is... how cold it was in the room at night (realizing it was very seasonably cold for Cincinnati)! Thanks, We'll come again if we're back in Cincinnati, Jeff and Terri Johnson
Comment from Hotel Management
Jan 12, 2018 by Michael D., General Manager, Hotel Management
Jeff and Terri, Thank you for leaving your feedback. We're sorry that our climate control wasn't working better for you. We have been looking into those issues as they are reported to us and always appreciate the heads up. We hope to see you in Cincinnati again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati

Exceptional Service

Posted Jan 6, 2018
Pros: Art work and service
Cons: Nothing
Location: Right across the street from Aronoff Center. Lots of dining options close by.
All staff from every department we encountered from valet, room service, front desk, guest services were all exceptional. The hotel and rooms were beautiful and well designed. Convenient to entertainment, shopping and dining.
Comment from Hotel Management
Jan 11, 2018 by Michael D., General Manager, Hotel Management
Hello Michelle, Thank you so much for the kind words. We are delighted that your experience with our team was exceptional, and that our location was noteworthy as well. Please come back and see us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2017
excellent! Safe in the room is what's missing. Nice staff. Nice food. Clean room.
Comment from Hotel Management
Dec 29, 2017 by Michael D., General Manager, Hotel Management
Thank you for your feedback! Our bad: we should have mentioned the safe in the bedside drawer when highlighting your room amenities; we will note for the future. We hope to welcome you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, OH

Very nice hotel, welcoming staff. Cool art!

Posted Dec 16, 2017
It was convieniently across the street from the theater! We enjoyed the bar atmosphere as well!
Comment from Hotel Management
Dec 20, 2017 by Michael D., General Manager, Hotel Management
Thank you for the kind words. We hope you enjoyed the show as well and hope to welcome you back again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Broadway show in Cincy

Posted Nov 13, 2017
Pros: It’s very unique. I love the art work and that a giant yellow penguin may appear just about anywhere
Cons: I like when a spa/stay package is offered......who doesn’t like a discount AND a massage?
Location: The main draw for me has been....leave the car with valet, check in, have dinner nearby and walk across the street to the Aronoff Center..then pub!
I try to get to a show every year and always stay here. It’s been a great experience but have been told I MUST try the restaurant!
Comment from Hotel Management
Nov 14, 2017 by General Manager, Hotel Management
Hello Lettie, Thank you very much for taking the time to complete our guest survey. We were delighted to note that you overall enjoyed your stay with us and appreciate your feedback. Look forward to seeing you again. Best, Michael General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from buffalo, ny

Nice hotel that is close and walkable to everythin

Posted Oct 23, 2017
The hotel is nice, different, but nice. The restaurant attached is not very Vegan friendly though
Comment from Hotel Management
Oct 27, 2017 by Michael D., General Manager, Hotel Management
Thank you for your feedback. We are sorry that our menu did meet your expectations; please check in with us anytime to review our offerings and share suggestions. We do hope to welcome you again!
5 out of 5
by A verified traveler

Posted Oct 20, 2017 on Hotels
Comment from Hotel Management
Oct 27, 2017 by Michael, Hotel Management
Thank you for the great rating! Come back and see us soon!
5 out of 5
by A verified traveler

Posted Oct 18, 2017 on Hotels
Wonderful. We felt like royalty the entire time. Would revisit. Would recommend.
Comment from Hotel Management
Oct 20, 2017 by Michael, Hotel Management
You are royalty to us! Thank you for your kind words. We deeply appreciate your recommendation and we are delighted that we can look forward to welcoming you again!
5 out of 5
by Susan

Clean and comfy

Posted Oct 16, 2017 on Hotels
This was a great hotel. Across the street from the Aronoff and walking distance to great food. The spa was expensive but we had a great experience, so worth it in the end. Will stay at this hotel again for sure!
Comment from Hotel Management
Oct 20, 2017 by Michael, Hotel Management
Hello Susan, Thank you for your comments. We are delighted that your spa experience was a highlight of your stay. We look forward to welcoming you again!
5 out of 5
by John

Smile

Posted Oct 12, 2017 on Hotels
Enjoyed my entire stay in Cincinnati.
Comment from Hotel Management
Oct 20, 2017 by Michael, Hotel Management
Hello John, We did smile—thank you! Thank you for your feedback; please see us again soon!