2 间酒吧/酒廊

关于辛辛那提班克斯万豪 AC 酒店的点评

3.5 out of 5
辛辛那提班克斯万豪 AC 酒店
135 Joe Nuxhall Way, Cincinnati, OH

点评

9.2

非常棒

10 分 - 超赞。683 条好评,共有 959 条点评" "
8 分 - 还可以。158 条好评,共有 959 条点评" "
6 分 - 一般。68 条好评,共有 959 条点评" "
4 分 - 很差。29 条好评,共有 959 条点评" "
2 分 - 糟糕。21 条好评,共有 959 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

8.8/10

服务设施

9.4/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

Audre

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great place to stay! Rooftop bar and patio was awesome. Walking distance to lots of food and bars. Great views. Will stay here when we come to Cincinnati from now on!
2024 年 4 月入住 2 晚
HotelMgmt 于 2024 年 4 月 18 日 的回复
Thank you for choosing to stay with us, Audre! We're thrilled that you had a great experience at our hotel and enjoyed the ambiance of our rooftop bar, the AC Upper Deck. Your kind words about our location and views mean a lot to us. Please make plans to revisit soon!

8/10 还可以

Tom

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
4.5 stars only because the lack of sound proofing and the sound of rushing water when the room above flushes. Super staff and location.
2024 年 4 月入住 1 晚
HotelMgmt 于 2024 年 4 月 10 日 的回复
We appreciate your review, Tom. We apologize for any inconvenience caused by noise during your stay, but we're pleased you found our staff to be exceptional and enjoyed our convenient location. Your feedback helps us improve, and we'd love the chance to host you again and exceed your expectations.

8/10 还可以

Wayne

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quiet room. Very comfortable bed and very clean. Good room size. Lack of ice on floor was the only negative experience.
2024 年 4 月入住 2 晚
HotelMgmt 于 2024 年 4 月 9 日 的回复
Wayne, it's great to hear you had a comfortable stay with us! Thank you for your positive feedback about the size and cleanliness of your room. We regret any inconvenience with the placement of our ice machines and appreciate your input. Hopefully, you'll return soon for an even better experience at the AC Hotel by Marriott Cincinnati at The Banks!

10/10 超赞

Olivia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel and location
2024 年 3 月入住 2 晚
HotelMgmt 于 2024 年 4 月 3 日 的回复
We love hearing from happy guests, Olivia! Thank you for your perfect score. Please make plans to relax with us again soon at the AC Hotel by Marriott Cincinnati at The Banks!

8/10 还可以

Marlyn

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Hotelmgmt 于 2024 年 4 月 1 日 的回复
Thank you for taking the time to rate your stay, Marlyn. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

8/10 还可以

Amy,Whiteland

满意:住宿条件和设施
Beautiful hotel! Comfortable, clean beds and nice rooftop bar.
2024 年 3 月入住 2 晚
HotelMgmt 于 2024 年 4 月 3 日 的回复
Amy, it's wonderful to know that you enjoyed your time with us at the AC Hotel by Marriott Cincinnati at The Banks! Thank you for commenting on our lovely property, relaxing accommodations, and fantastic AC Upper Deck Rooftop Bar. Please visit us again soon!

8/10 还可以

bonita

2024 年 3 月入住 1 晚
Hotelmgmt 于 2024 年 4 月 20 日 的回复
Thank you for your wonderful rating. We cannot wait to welcome you back to our hotel!

10/10 超赞

Christopher

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was excellent
2024 年 3 月入住 1 晚
HotelMgmt 于 2024 年 3 月 26 日 的回复
Christopher, it's wonderful to hear that you were impressed with our service! We'll make sure to pass on your compliments to the whole team at the AC Hotel by Marriott Cincinnati at The Banks. Thank you and we look forward to welcoming you back soon!

10/10 超赞

NEIL

满意:清洁度、员工和服务、住宿条件和设施
Good Property with a good, helpful staff
2024 年 3 月入住 1 晚
HotelMgmt 于 2024 年 3 月 26 日 的回复
Neil, we're delighted that our team's service made a positive impact on your stay! It was truly our pleasure to host you and ensure you had everything you needed for a five-star experience. We’d love to welcome you back soon!

10/10 超赞

Ed

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Hotelmgmt 于 2024 年 3 月 19 日 的回复
Thank you for your five-star rating, Ed! We hope to be your preferred property whenever your travels bring you to the area!

10/10 超赞

Brandon

2024 年 3 月入住 1 晚
Hotelmgmt 于 2024 年 4 月 7 日 的回复
Thank you for your five-star rating, Brandon! We hope to be your preferred property whenever your travels bring you to the area!

8/10 还可以

James,Springfield

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gujj
2024 年 3 月入住 1 晚
HotelMgmt 于 2024 年 3 月 18 日 的回复
Thank you for sharing your four-star review with us, James! We enjoyed having you as our guest at the AC Hotel by Marriott Cincinnati at The Banks, and we look forward to welcoming you back the next time you are in the area.

10/10 超赞

Kimberly

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely incredible. Beautiful inside and out. Beds were super comfy and the rooms are very spacious. Only thing 'inconvenient' is parking but we know for our next time to plan better for that. Will definitely be using again in the future.
2024 年 3 月入住 2 晚
HotelMgmt 于 2024 年 3 月 18 日 的回复
Kimberly, it's wonderful to hear you had an incredible experience with us, from the comfort of our beds to the spaciousness of our rooms! We appreciate your feedback on our valet parking and will be here to assist in making your next visit even more seamless. Please hurry back soon!

10/10 超赞

Julia

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Hotelmgmt 于 2024 年 3 月 13 日 的回复
Thank you, Julia, and we can’t wait to welcome you back again for another five-star stay!

10/10 超赞

Josh

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Hotelmgmt 于 2024 年 3 月 13 日 的回复
Thank you for the five-star rating, Josh! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 超赞

William

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was close to my venue. Close to restaurants and bars
2024 年 3 月入住 1 晚
HotelMgmt 于 2024 年 3 月 4 日 的回复
William, it's great to know our location was perfect for your needs! Thank you for being our guest and sharing your five-star rating. We hope to see you again soon!

10/10 超赞

Jenny,Flatwoods

满意:清洁度、员工和服务、住宿条件和设施
We have stayed here a few times. This time we spent a little extra and had a balcony room, with the river view. Absolutely beautiful views and a corner room with privacy. Will definitely be back, and will request this room every time!!
2024 年 2 月入住 2 晚
HotelMgmt 于 2024 年 3 月 4 日 的回复
Jenny, thank you for revisiting us at the AC Hotel by Marriott Cincinnati at The Banks! It's wonderful to know that having a balcony room made your stay extra special this time. We're pleased that you found the views breathtaking and the room's privacy to your liking. We can't wait to have you stay with us again and ensure you enjoy the same exceptional experience!

10/10 超赞

jennifer

Awesome service at check in!
2024 年 2 月入住 1 晚
HotelMgmt 于 2024 年 2 月 26 日 的回复
Jennifer, providing a warm welcome for our guests is always a pleasure! We’re glad that our team’s service impressed you during check-in, and we’ll be sure to share your kind remarks with everyone here. Please hurry back soon to the AC Hotel by Marriott Cincinnati at The Banks!

10/10 超赞

Aimee

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
AC Cincy was terrific, very accommodating and met all our needs.
2024 年 2 月入住 2 晚
HotelMgmt 于 2024 年 2 月 26 日 的回复
Aimee, it's rewarding to know we could meet all your needs and provide a memorable experience during your visit to Cincinnati! Thank you for your kind words, and we can't wait to host you again at the AC Hotel by Marriott Cincinnati at The Banks!

6/10 一般

Marlon

满意:员工和服务
不满意:清洁度
No water pressure on the 7th floor, it was fixed on the second day of us being there. We had our child with us that’s the only reason why it was a problem. Funky smell in the room. Staff was really great.
2024 年 2 月入住 2 晚
Hotelmgmt 于 2024 年 2 月 26 日 的回复
Marlon, it's disheartening to hear about the initial issues you faced with your room's water pressure and smell. We deeply regret any inconvenience this caused you and your family, but it's reassuring to know our staff was able to address your concerns quickly. We are dedicated to continual improvement and hope to welcome you back soon for a stay that's truly seamless from start to finish. Thank you for your feedback.

10/10 超赞

Julisa

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Hotelmgmt 于 2024 年 2 月 17 日 的回复
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Julisa.

10/10 超赞

Brandon

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location, great view!
2024 年 2 月入住 1 晚
HotelMgmt 于 2024 年 2 月 13 日 的回复
Brandon, we're thrilled that you loved our prime location and beautiful views of downtown Cincinnati! Thank you for the kind words, and we hope to have the pleasure of hosting you again soon.

10/10 超赞

Niya

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff went above and beyond. A great experience!
2024 年 2 月入住 1 晚
HotelMgmt 于 2024 年 2 月 13 日 的回复
We're delighted to have earned your top score, Niya! Thank you for choosing AC Hotel by Marriott Cincinnati at The Banks and letting us know that we exceeded your expectations with our attentive service. It will be our pleasure to welcome you back anytime!

10/10 超赞

kory

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The stay was nice
2024 年 2 月入住 1 晚
HotelMgmt 于 2024 年 2 月 13 日 的回复
Thank you for the five-star review, Kory! We love hearing that you enjoyed your stay, and we hope it won't be long before we see you again at the AC Hotel by Marriott Cincinnati at The Banks!

4/10 很差

Brittany

满意:住宿条件和设施,员工和服务
2024 年 2 月入住 1 晚
Hotelmgmt 于 2024 年 2 月 13 日 的回复
Thank you for rating your stay, Brittany. We hope you'll consider staying with us again to see just how dedicated we are to making a positive change.

10/10 超赞

Emily

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always a great stay! So close to everything!
2024 年 2 月入住 2 晚
HotelMgmt 于 2024 年 2 月 7 日 的回复
It's always wonderful to welcome you back, Emily! Thank you for being so loyal to our property and highlighting our prime location in the heart of downtown Cincinnati. We can't wait to see you again soon!

10/10 超赞

Maxim

团体旅客, 商务旅客
满意:服务设施
Great hotel - would definitely recommend AC Marriott at the Banks - room / staff / location all excellent!
2024 年 1 月入住 2 晚
Hotelmgmt 于 2024 年 2 月 5 日 的回复
Recommendations from guests are a great way for travelers to learn about us and experience memorable getaways, Maxim, and we appreciate your wonderful review of the AC Hotel by Marriott Cincinnati at The Banks! Thank you for commenting on our comfortable accommodations, convenient setting, and excellent service. We hope to welcome you back soon!

4/10 很差

Phil

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Hotel was great but will never stay on 2nd floor balcony unit again. Street noise was aweful (bar noise and early Sunday morning leaf blowers was unacceptable. Not enough unsolicited info available for rooftop igloos, and continental breakfast is lacking in options. Will most likely stay at Hyatt for next trip to Cincinnati.
2024 年 1 月入住 1 晚
HotelMgmt 于 2024 年 1 月 31 日 的回复
Phil, we sincerely apologize for your disappointing experience. It’s unfortunate to hear about the street noise that affected your rest and that our breakfast offerings weren’t to your liking. We will discuss your comments with our team to learn how we can better serve our guests and work to mitigate any disruptions in the future. We hope you'll consider giving us another chance to provide you with a better stay when your travels bring you back to Cincinnati. Thank you for sharing your feedback.

10/10 超赞

Peter

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great location, beautiful views, great staff clean room and the breakfast was great.
2024 年 1 月入住 2 晚
HotelMgmt 于 2024 年 1 月 29 日 的回复
Peter, we’re happy that you found so much to love about your recent stay! Thank you for your five-star rating and compliments on our location, views, and breakfast. We can’t wait to host you again next time at the AC Hotel by Marriott Cincinnati at The Banks!

10/10 超赞

SAMANTHA

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
HotelMgmt 于 2024 年 1 月 25 日 的回复
Thank you for your top score! We look forward to your next stay with us, Samantha!

10/10 超赞

Deborah

满意:服务设施,清洁度
The staff was very friendly
2024 年 1 月入住 3 晚
Hotelmgmt 于 2024 年 1 月 25 日 的回复
Deborah, our team will be so pleased that their caring attention meant so much to you! Thank you for staying with us at the AC Hotel by Marriott Cincinnati at The Banks. We hope you'll return soon for another top-notch visit!

10/10 超赞

Bernard

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚
Hotelmgmt 于 2024 年 1 月 24 日 的回复
Bernard, it's exciting to learn that you had a great stay! Please revisit us soon at the AC Hotel by Marriott Cincinnati at The Banks!

10/10 超赞

jenna

2024 年 1 月入住 1 晚
Hotelmgmt 于 2024 年 1 月 23 日 的回复
Receiving your top score means a lot to us, Jenna! Thank you and we hope to see you again soon.

4/10 很差

Rick

与家人出行
满意:住宿条件和设施,清洁度
不满意:员工和服务
I booked a King room and because I booked through Expedia, they gave my room away and gave me a room with two doubles. They also provided a nice ice bucket, but there are no ice machines on the floor.
2024 年 1 月入住 1 晚
HotelMgmt 于 2024 年 1 月 17 日 的回复
Rick, we apologize that your room wasn't what you expected. When a guest books their accommodations through a third-party site, the details of the reservation aren't available to our team until check-in, and at that point, we may be limited by availability. Our team will be discussing your comments to see how we can ensure a better experience going forward. Please allow us another chance to show you a more satisfying stay.

10/10 超赞

Siobhan

2024 年 1 月入住 1 晚
Hotelmgmt 于 2024 年 2 月 4 日 的回复
Thank you for your five-star rating, Siobhan! We hope to be your preferred property whenever your travels bring you to the area!

10/10 超赞

Morgan

2024 年 1 月入住 1 晚
Hotelmgmt 于 2024 年 2 月 3 日 的回复
Your five-star rating means a lot to us, Morgan. Thank you and we hope to see you back soon!

10/10 超赞

Diane,Chillicothe

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed here for a concert at Andrew J Brady. Was an easy walk there and back. Staff and the room was excelllent. Will.be staying here again.
2024 年 1 月入住 1 晚
HotelMgmt 于 2024 年 1 月 16 日 的回复
Thank you, Diane, for staying with us at AC Hotel by Marriott Cincinnati at The Banks! We’re delighted that our location was convenient for your concert plans and that you enjoyed our accommodations and service. It will be our pleasure to host you again the next time you visit the city!

10/10 超赞

Robert

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location! We were in town to see the Browns game and we had a wonderful time.
2024 年 1 月入住 1 晚
Hotelmgmt 于 2024 年 1 月 16 日 的回复
Robert, we're thrilled to hear that our location added to your enjoyment of the Browns game! It was our pleasure to host you at AC Hotel by Marriott Cincinnati at The Banks, and we look forward to welcoming you back again anytime!

10/10 超赞

LAURA

与家人出行, 带宠物出行
满意:服务设施,清洁度
2023 年 12 月入住 2 晚
Hotelmgmt 于 2024 年 1 月 9 日 的回复
Laura, your five-star rating truly brightens our day! Please visit us again soon at the AC Hotel by Marriott Cincinnati at The Banks.

8/10 还可以

Tamie

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Hotelmgmt 于 2024 年 1 月 9 日 的回复
Our team is grateful for your high rating, thank you! We hope the next time your travels bring you to the area, you’ll consider our property again.

10/10 超赞

Carissa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had an event at Heritage Bank Center, an easy walking distance from the hotel. We asked for dinner recommendations from the staff and received some great restaurant recommendations. We used valet to park and didn't get our car until check out since everything we needed was in walking distance. The hotel was clean and well designed. There are a significant number of bars around the corner, but we didn't hear them at night on the second floor.
2023 年 12 月入住 1 晚
Hotelmgmt 于 2024 年 1 月 9 日 的回复
How wonderful, Carissa, to hear that your recent stay was everything you hoped for! Thank you for sharing your wonderful comments about our terrific setting, helpful team, beautiful property, and quiet atmosphere. We hope you'll include us in your future adventures!

10/10 超赞

David

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice location
2024 年 1 月入住 1 晚
Hotelmgmt 于 2024 年 1 月 9 日 的回复
Thank you for your lovely feedback, David! We're so glad our fantastic setting made such a lasting impression. Please visit us again soon at the AC Hotel by Marriott Cincinnati at The Banks!

10/10 超赞

Heather

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Hotelmgmt 于 2024 年 1 月 9 日 的回复
Heather, your excellent score is greatly appreciated! Thank you and we can't wait to host you again.

10/10 超赞

January

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
We were a little confused about the parking but once we realized it was valet only things got better. The beds are comfortable and the breakfast was fabulous! We had a great time.
2023 年 12 月入住 1 晚
HotelMgmt 于 2024 年 1 月 2 日 的回复
January, thank you for sharing your experience! We apologize for the initial confusion with parking, but we're glad to know you had a comfortable night's rest and enjoyed our delicious breakfast. We hope to welcome you back whenever your travels return you to Cincinnati!

10/10 超赞

Thomas,Loveland

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everyone was so friendly, Logan the valet was friendly, knowledgeable and helpful. Check in was smooth and the room was very clean with a beautiful balcony view of the Ohio River.
2023 年 12 月入住 1 晚
HotelMgmt 于 2024 年 1 月 2 日 的回复
Thank you, Thomas, for taking the time to review your stay! We're just thrilled that our welcoming service, clean accommodations, and beautiful views of the Ohio River made your time here memorable. It will be our pleasure to host you again soon!

10/10 超赞

Joshua

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Hotelmgmt 于 2024 年 1 月 2 日 的回复
Thank you for the five-star rating, Joshua! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 超赞

Christopher

2023 年 12 月入住 1 晚
Hotelmgmt 于 2024 年 1 月 2 日 的回复
We're proud to have earned your top score, Christopher. Please come back soon!

10/10 超赞

Janelle

2023 年 12 月入住 1 晚
Hotelmgmt 于 2024 年 1 月 2 日 的回复
Thank you, Janelle! We can’t wait to welcome you back for another five-star stay at AC Hotel by Marriott Cincinnati at The Banks!

10/10 超赞

Donna

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 5 晚
Hotelmgmt 于 2024 年 1 月 2 日 的回复
Nothing pleases us more than knowing you had a great stay! Thank you, Donna, and we hope you'll join us for another five-star experience soon!

8/10 还可以

Kristi

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the convenience and location. The walk everywhere was nice. Really enjoyed the details to breakfast. They fly croissants from Spain, they are incredible! It was the most beautifully presented and delicious food bar. The service was the best we have ever had here in the US! We definitely want to come back. But reason we originally booked here was for the rooftop experience and the night we stayed-the rooftop was closed. We were so disappointed and so sad. So maybe call and ask beforehand (bad thing is I called with a question on something else before I booked and never thought to ask about that).
2023 年 12 月入住 1 晚
Hotelmgmt 于 2024 年 1 月 2 日 的回复
Kristi, we're so happy that you enjoyed your stay! Thank you for choosing AC Hotel by Marriott Cincinnati at The Banks and sharing your kind remarks about our convenient location, delicious breakfast spread, and excellent service. We do regret that our rooftop bar was closed during your visit and apologize for your disappointment. Hopefully, you will return soon for a chance to experience all of the fantastic amenities we have to offer!