Ratings based on 1,336 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from I.E., California
Grand hotel, disappointing staff.Posted Sep 24, 2017
Pros: The uniqueness and grandness was appealing.
Cons: Staff friendliness and helpfulness.
Location: Few places were open on Sundays, I found. The one Mexican food restaurant we did eat at was 5 star.
Place was very nice and clean. However, our room was not ready and when we received our room (after waiting in the lobby for a fair amount of time) it was not the one that I had paid for. After informing the front desk and requesting a room change the staff fixed the room problem, however without any sign or show of apology. Also, last thing, the whirlpool in the room was not working.
for Everyoneby A verified traveler
Luxury hotel downtown CincyPosted Sep 23, 2017
Beautiful rooms, great service. I would definitely go back
for Everyoneby A verified traveler from orlando
Posted Sep 22, 2017
Excellent hotel for the price! Loved the location, right in downtown.
for Everyoneby A verified traveler from Milford OH
Great location for theater goersPosted Sep 16, 2017
We stayed in the city to go to a show. The Cincinnatian is a block or so from the Aranoff theater which was perfect. The staff was gracious and helpful and check in was a breeze. The hotel has been lovingly restored to elegance with attention to detail. Our room was spacious and comfortable and the large shower had multiple jets and rain heads. There was also a soaking tub. The mattress was a tad lumpy but not uncomfortable. A delicious pancake breakfast in the Palace dining room topped off a great stay.
for Everyoneby A verified traveler
Very nice!Posted Sep 15, 2017
Very nice hotel, although I was double charged.. they did replenish my account within the week but it was just a nuisance. Also the staff was very friendly but I did have to wait at the counter for a while before they helped me, multiple times.
for Everyoneby A verified traveler from Illinois
Posted Sep 10, 2017
The hotel was located near many fine restaurants in walking distance. The room was excellent and the staff was friendly and very helpful. Beautiful hotel
for Everyoneby A verified traveler from West Chester, Ohio
Best hotel in downtown Cincinnati!!Posted Sep 6, 2017
This is a beautiful, historic hotel in the heart of Cincinnati; around tge corner from Fountain Square. Spacious, comfortable rooms. Friendly, knowledgeable staff. Loved it!!! A hotel fit for a queen in the Queen City.
Comment from Hotel Management
Sep 8, 2017 by Staff, Hotel Management
Thank you for your review and we are so glad you had a great time in the Queen City!
for Everyoneby A verified traveler from Cincinnatian
Nice place, close to fountain squarePosted Sep 5, 2017
Everything was excellent except I had to ask several times for my room to be cleaned and when they couldn't get to it I had to ask housekeeping several times for atleast some clean towels. Maybe under staffed? Maybe housekeeping is overwhelmed? Bar was exceptional. Valet was awesome. Room service was everything we wanted it to be! Housekeeping should atleast speak English when they are in the presence of hotel guest.
by A verified traveler from Atlanta
No room at the innPosted Sep 4, 2017
When I arrived the hotel said my reservation had been cancelled, but I never cancelled it. They said the room I booked was no longer available, but offered a smaller room at a higher rate. We looked at the room and deceided we were victims of switch and bait. We didn't want to stay at that rate, and left dissatisfied and disappointed. The hotel blamed Expedia, and my guess is Expedia will blame the hotel.
for Everyoneby A verified traveler from Lexington, Ky
Posted Sep 4, 2017
This is a beautiful hotel. It was clean and very accommodating. They had live jazz in the Cricket which is one of its restaurants, the music was great the food could have been a lot better but it was still a very beautiful place.