Ratings based on 110 Verified Reviews

3.7 out of 5
95% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Close to the Theaters and the Progressive Ballpark

Posted Aug 14, 2017
Good location, nonstressfull atmosphere. Many good restaurants to choose. Good breakfast. Good service. Information about E and C line and buses is needed at the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Downtown Cleveland

Posted Jul 13, 2017
This hotel is located in the entertainment district walking distance to the warehouse district, stadiums and Rock hall of fame
Comment from Hotel Management
Jul 21, 2017 by Manager, Hotel Management
Great to know that you enjoyed your recent stay with is finding our place convenient to the entertainment district where you visited during your trip. We look forward to serving you again. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Overnight in Clevland

Posted Jul 2, 2017
Upon checking in, very nice young man checked me in. Quick & easy. Greeted us every time we walked in or out of the hotel. Rooms very clean. Upon check out, very nice woman. Parking quick, easy and secured. Need to extend the breakfast till at least 11, for party goers!
Comment from Hotel Management
Jul 9, 2017 by Manager, Hotel Management
We are delighted to hear that our staff had made you feel welcomed from check in up to your check out of our hotel. Thank you very much for your input. Your recommendations on our breakfast schedules will be looked into by our management so that guests, such as yourself will enjoy your overall experience with us. We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

EVERYTHING WITHIN ARMS REACH

Posted Jun 26, 2017
Nice hotel ,excellent downtown location ,plenty to eat ,close proximity to All stadiums ,movie theatre restaurants. Highly recommended. An enjoyable experience.
Comment from Hotel Management
Jul 7, 2017 by Manager, Hotel Management
Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.
4 out of 5
Recommended
for Everyone
by A verified traveler

No view.

Posted Jun 23, 2017
Booked a king room with a view..... view was of rooftop HVAC units - couldn't even see any of the city. Location for city walking is nice, and hotel itself if decent. Elevators are really old and beaten up, but staff was great, breakfast was decent, parking good. Bathroom was the smallest I have ever had. Cannot have 2 people in there unless one is in the tub.
Comment from Hotel Management
Jun 30, 2017 by Manager, Hotel Management
I apologize for the inconvenience following your recent stay with us. I escalated your feedback, we will make certain your concern on the view from the room you stayed in will be addressed and informed to our guests accordingly during check in. We appreciate your feedback. Kind regards.
3 out of 5
by A verified traveler from Michigan

Posted May 25, 2017
Staff was very friendly, rooms kind of outdated not bad but not great. Hotel not best part of downtown.
Comment from Hotel Management
May 29, 2017 by Manager, Hotel Management
Great to hear that you were pleased with your stay in our hotel although you found our property a bit dated. Thank you for the positive feedback score, we hope to see you again soon. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to down town

Posted May 20, 2017
Nice place to stay was close to my work location , I would tell my friends about it
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
Thank you very much for your recommendation of our hotel! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.
4 out of 5
by A verified traveler

Hotel needs updates

Posted May 16, 2017 on Hotels
Hotel needs updates..staff was pleasant...parking a little scary do to lot being shared by event parking. Downtown was nice ...however if multiple events are happening traffic and traffic control is horrible. City needs to plan multiple events better
3 out of 5
by Michael

Cheap enough, but not a good nights sleep.

Posted May 11, 2017 on Hotels
Horrible communicating doors between adjacent rooms had zero acoustic level. How much could a threshold and door bottom cost? I listened to the couple next door talk until 1:00am and then watch TV until 4:00am. Breakfast was questionable...I ate it the first morning and decided to grab a bagel down the street the second morning. On the positive side - It is essentially on the CSU campus and a block Playhouse Square. The cost was very reasonable - I paid just under $100 per night.
4 out of 5
by Jennifer

This traveler left a rating score only Posted May 5, 2017 on Hotels