Ratings based on 163 Verified Reviews

3.8 out of 5
82% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2017
Downtown, walking distance to theater and restuarants
Comment from Hotel Management
Nov 12, 2017 by Manager, Hotel Management
I want to ensure that you know that we take guest comments very seriously. Thank you for the insight regarding your experience with our hotel. Thank you for choosing our hotel. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel near the Theatre District

Posted Nov 6, 2017
Cons: A better fitness center. Currently, there are three pieces of equipment (a treadmill, an elliptical that needs repair and a bench with dumbbells).
Location: The location is great, pretty much walking distance to everything worth seeing.
We had a comfortable stay. You can't beat the price of parking ($9.50 for overnight). Theater and University Districts are all within walking distance- great location! The staff was pleasant enough although they did mistakenly charge my credit card when I paid cash. However, it was resolved appropriately. Even the parking attendants were very helpful.
Comment from Hotel Management
Nov 7, 2017 by Manager, Hotel Management
Your feedback is very welcome as it helps us to recognize and address important issues. Thank you for sharing your honest comments pertaining to our staff and location. We hope you'll return someday to see how we continue to grow thanks to valuable guest feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Catharines, Ontario

Walking distance to House of Blues

Posted Oct 12, 2017
Pros: location and affordability
Location: its right in the entertainment district lots of bars and restaurants nearby
My boyfriend and I were in town attending a concert at the House of Blues and wanted to be within walking distance of the venue. We chose this hotel because of price and location. There are closer hotels but at a higher cost. The room was clean and comfortable.The free breakfast was very nice had a lot of variety and was well stocked. We would stay here again.
Comment from Hotel Management
Oct 19, 2017 by Manager, Hotel Management
I am glad that you and your boyfriend were comfortable during your recent stay with us. We strive to provide consistent quality and good value accommodation and it is indeed heartwarming to know that we were able to meet your expectations. It would be wonderful to see you again soon.
3 out of 5
Recommended
for Couples
by A verified traveler

Convenient but TERRIBLE staff

Posted Oct 10, 2017
Pros: Location. Clean, quiet.
Cons: STAFF. Your staff is consistently rated poor and management doesn't seem to care.
Experience was what expected if you read the reviews. Staff is TERRIBLY RUDE/UNPROFESSIONAL, but its quiet, seemed safe, clean, and was close to the theater district. The staff smoke right outside the door and there was someone smoking right by my car as I was unloading. She was nice enough to ask if I needed to check in, but when I told her I already did she sat back down to continue smoking LEGITIMATELY right by my door. The hotel was quiet, clean, and I was pleased so that's what is important, but the hallways smelled like cigarettes (not the rooms), which I imagine is from the staff as every staff I saw was smoking right outside the hotel. The front desk staff was generally rude and acted like guests were a bother to explain parking which is confusing as they double park cars and the parking guard keeps the keys for the parked car.
Comment from Hotel Management
Oct 19, 2017 by Manager, Hotel Management
We are taking your comments to heart and know that we are working very hard to further improve our services. We hope to impress you with the improvement we have made during your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from cincinnati

Rock and roll hall of fame

Posted Oct 5, 2017
It was a great stay.we had a wonderful visit.we visited with cousins and we to michael Simons restaurant.
Comment from Hotel Management
Oct 10, 2017 by Manager, Hotel Management
We appreciate your review. Thanks so much for your lovely comment about your stay with us. We hope to have the chance to provide you another fine experience. We look forward to serving you again. Regards,
2 out of 5
by A verified traveler

Not so nice

Posted Oct 3, 2017
Parking was terrible, the receptionist was the most unfriendly person ever and was borderline rude, one of the 2 rooms we got smelled of smoke and had stained and used looking sheets. We were told they were clean, just stained. We asked for another room which was much better. Breakfast was so so - OJ was old tasting, bagels were hard and dry, coffee wasn't bad though. Overall we were happy to get out of there 1st thing in the morning and will certainly never return.
Comment from Hotel Management
Oct 10, 2017 by Manager, Hotel Management
Thank you for bringing our attention to your experience and comments regarding your stay. I apologize for the inconvenience. I am very sorry you were disappointed with the services as you find our staff rude. Your feedback will be reported to our management, and this will be verified and called to the attention of concerned staff. We appreciate your time in bringing your concern to our attention.
2 out of 5
by A verified traveler

Not impressed

Posted Oct 3, 2017
Parking was a nightmare to figure out, the receptionist was the most unfriendly person ever, one of the 2 rooms we got smelled of smoke and had stained and used looking sheets. We were told they were clean, just stained. We asked for another room which was much better. Breakfast was so so - OJ was old tasting, bagels were hard and dry, coffee wasn't bad though. Overall we were happy to get out of there 1st thing in the morning and will certainly never return.
Comment from Hotel Management
Oct 10, 2017 by Manager, Hotel Management
Thank you for bringing our attention to your experience and comments regarding your stay. I apologize for the inconvenience. I am very sorry you were disappointed with the services as you find our staff rude. Your feedback will be reported to our management, and this will be verified and called to the attention of concerned staff. We appreciate your time in bringing your concern to our attention.
3 out of 5
by A verified traveler

Posted Oct 2, 2017
Not a bad experience, but not a $300+ a night hotel
Comment from Hotel Management
Oct 10, 2017 by Manager, Hotel Management
Thank you for taking the time to complete our survey and share your thoughts about your recent stay with us here in Sandip Thakkar Comfort Inn Downtown Cleveland. Our goal is to provide competitive, above par quality of services and your review of the price is noted. Our key people will surely look into your feedback accordingly.
1 out of 5
by A verified traveler

terrible room

Posted Aug 29, 2017
i'll never stay again, room was terrible and over priced.
Comment from Hotel Management
Sep 5, 2017 by Manager, Hotel Management
We are truly sorry to learn that your stay was uncomfortable. We assure you that we will certainly do our best to ensure that your next stay with us will be worthwhile experience.
3 out of 5
Recommended
for Students
by A verified traveler

Normal budget hotel

Posted Aug 21, 2017
Cons: The repairs on the room were of poor quality (ceiling water damage)
Booked this hotel thinking a concert we were going to was at the venue around the corner from the hotel... Oops, wrong hotel! Anyway, it was what I expected out of a Comfort Inn... No frills no thrills. Bed, Bathroom, and TV. It was perfect for a few hours to sleep. If we attend a show at the venue around the corner I would probably stay here again.
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
I am glad that we sufficed your basic accommodation needs. Thank you for staying with us. I hope the quality of services will bring you back to our hotel on your next trip.