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Reviews of Hampton Inn Cleveland-Downtown

3 out of 5
Hampton Inn Cleveland-Downtown
1460 E 9th St, Cleveland, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 634 out of 1199 reviews" "
Rating 8 - Good. 345 out of 1199 reviews" "
Rating 6 - Okay. 107 out of 1199 reviews" "
Rating 4 - Poor. 52 out of 1199 reviews" "
Rating 2 - Terrible. 61 out of 1199 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Nicholas

Traveled with family
Staff knocked on my door 4 times between 9-11am.
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Dear Nicholas, We appreciate you taking the time to share your experience with us. My heartfelt apologies for the confusion over your departure time. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your feedback, and we hope to host you for a flawless stay in the future. Sincerely, Lou Bober, GM

8/10 Good

Connie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property is currently under significant renovations, therefore my review is a bit "harsher" than would otherwise be the case. I am certain once the renovations are complete, the property will be wonderful. The staff were friendly, but when asked what to do in the area, they said "nothing really", which does not help when looking for suggestions in their town. Should have some go tos for entertainment, dining and shopping. Only parking option is valet and limited parking in the area for overnight stays.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Connie, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for your next stay. We appreciate your feedback and hope to welcome you back soon. Best, Lou Bober, GM

10/10 Excellent

Ronda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was very good with different options and warm.
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear Ronda, Making guests happy makes our staff happy! It is lovely to hear you had a great experience and enjoyed our famous Hampton Inn breakfast. Thank you for sharing this kind review, and please come back to see us anytime we can be of service. Best, Lou Bober, GM

10/10 Excellent

Carly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was just a quick overnight but it was wonderful! Centrally located to everything we needed. We were on the 14th floor with a corner room that gave us a beautiful view of the lake. We had a newly renovated room that was clean, stylish and cozy. Bed was comfortable with super comfortable pillows. Only disappointment was no microwave in the room but not a biggie. Staff was friendly. Breakfast was delicious! Would absolutely stay again.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Carly, Cleveland is a great city, and we are thrilled you had a lovely time while staying at our Hampton Inn. We are proud of our hotel and the extraordinary team that runs it, so it is beautiful to know that you enjoyed our offerings. We hope to host you again on another great trip in the future. Best, Lou Bober, GM

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in a suite which we loved but the bedroom part backed up to the elevators so it sounded like a wind tunnel when they were in use.
Stayed 3 nights in Mar 2024
Response from GM on Mar 15, 2024
Dear Karen, Thank you for taking the time to share your kind review, including recommendations for improvement. It allows us to serve our guests better. I’m glad you found our hotel spacious and comfortable overall. We look forward to being your hotel of choice when in the area. Best, Lou Bober, GM

8/10 Good

Anne

Stayed 2 nights in Mar 2024

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great staff and made sure we had a great stay. The construction was distracting and noisy but I understand it was part of the deal. We had people wake us up with their dog barking and kept us up late going in and out of their room late at night slamming the door. No soap in the bathroom for washing hands and had to ask to get some the day after we checked in. The toilet in our room was installed crooked and the toilet seat wouldn’t stay up every time so had to be careful there. Over all it was a very nice room for the price and amenities.
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Dear Chris, We are delighted to learn that your recent stay with us was enjoyable overall. At our hotel, we prioritize our guests' comfort above all else, and we appreciate your valuable feedback, which will aid us in further enhancing our services for future visitors. Your willingness to share your experience with us is sincerely appreciated, and we eagerly anticipate your next visit. Thank you. Best, Lou Bober, GM

2/10 Terrible

Antranese

Absolutely terrible
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Dear Antranese, We want to provide every guest a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Lou Bober, GM

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice stay, would stay here again
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Dear susan, The Hampton Inn brand is known for consistently great hotel experiences at fair prices. Thank you for giving us a chance to earn your business on future visits and letting us know that we did just that. We enjoyed hosting you and look forward to your return! Best, Lou Bober, GM

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and quiet and and clean and had nice staffs and the service was great I’ll be back soon.
Stayed 2 nights in Mar 2024
Response from GM on Mar 4, 2024
Dear Christina, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Lou Bober, GM

6/10 Okay

Alyssa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Dear Alyssa, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Lou Bober, GM

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lobby under construction
Stayed 1 night in Mar 2024
Response from GM on Mar 3, 2024
Dear Julie, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Lou Bober GM

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Josh

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Other than not knowing it was under a remodel it was overall good
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Dear Josh, We appreciate your kind feedback and hope that you will return to experience our updates. Thank you for staying with us. Best, Lou Bober, GM

8/10 Good

Rod

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was close to the rock and roll hall of fame but not a lot else nearby. Parking was not included but next door and not expensive. Building was under renovation so a bit messy in the lobby and elevators but room was ok.
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Dear Rod, We are thrilled to hear that we provided you with a great stay overall. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Lou Bober, GM

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Jackson

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Jackson, I'm sorry you felt the need to rate us poorly. Our goal is to provide every guest with an exceptional stay, but unfortunately, we fell short in your case. Thank you for being our valued guest, and we hope to have the opportunity to serve you better on your next visit. Sincerely, Lou Bober, GM

4/10 Poor

Graham

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Dear Graham, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Lou Bober, GM

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though there was some major remodeling going on it was still good.
Stayed 2 nights in Feb 2024
Response from GM on Feb 24, 2024
Dear Jerry, Your feedback is welcomed and appreciated. Reflections like yours allow us to monitor our guest experience. I’m glad to hear you enjoyed your stay overall. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Lou Bober, GM

8/10 Good

Darla, Fremont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and visit to Cleveland.
Stayed 3 nights in Feb 2024
Response from GM on Feb 24, 2024
Dear Darla, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Lou Bober, GM

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Melea

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is close to downtown and makes it very convenient to travel about the city for events and activities! The staff here is incredible and very kind. Better than the average hotel breakfast nowadays. Real yummy food that’s actually made fresh was great to enjoy.
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Dear Melea, It sounds like every aspect of your stay was great from start to finish; we are glad to hear that! Thank you for choosing our Hampton Inn for your ravel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Cleveland. Best, Lou Bober, GM

10/10 Excellent

Dennis

Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything downtown Cleveland Valet parking made trip very easy! Beds comfy/clean! Free breakfast good w/many options
Stayed 2 nights in Feb 2024
Response from GM on Feb 19, 2024
Dear Sarah, We love making our guests feel welcome and helping them enjoy their time in Cleveland. Thank you for your patronage and for sharing this kind review. We hope to host you again anytime you return to the area. Best, Lou Bober, GM

6/10 Okay

Paul

Traveled with family
If you don’t opt for valet parking and choose to park in the deck across the street, it seems a bit sketchy. We checked in after dark and were nervous on the walk through the parking deck and over to the hotel. The hotel itself seemed clean, and the breakfast was decent.
Stayed 1 night in Feb 2024
Response from GM on Feb 11, 2024
Dear Paul, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Lou Bober GM

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was expensive
Stayed 2 nights in Feb 2024
Response from GM on Feb 8, 2024
Dear Roberta, Thank you for this flawless rating on your overall stay. We enjoyed hosting you and hope to do so again soon. Best, Lou Bober, GM

10/10 Excellent

Charlene

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Jan 2024
Response from GM on Feb 3, 2024
Dear Charlene, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon. Best, Lou Bober GM

6/10 Okay

Annie

Traveled with family
I didn’t like how the valet information WASN’T shared with me until after I booked the room. That should’ve been made clear BEFORE booking that valet is required especially at another $50/day.
Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
Dear Annie, In the Cleveland area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings and how to communicate them best. Sincerely, Lou Bober, GM

10/10 Excellent

Ethan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly and walkable
Stayed 1 night in Dec 2023
Response from GM on Jan 29, 2024
Dear Ethan, An exceptional location and friendly service tend to make for a superb stay. Thank you for sharing this excellent review and telling us how much you enjoyed your time at our Hampton Inn. We look forward to welcoming you back soon! Best, Lou Bober, GM

8/10 Good

wayne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear Phillip, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Lou Bober, GM

10/10 Excellent

John, Wheeling

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024
Response from GM on Jan 21, 2024
Dear John,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Lou BoberGeneral Manager

2/10 Terrible

Joaquín alberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 20, 2024
Dear Joaquin alberto,Thank you for staying with us and we appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.Sincerely,Lou BoberGeneral Manager

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice desk clerks when entering
Stayed 1 night in Jan 2024
Response from GM on Jan 12, 2024
Dear Theresa, Thank you for taking the time to share your review and recommendation with us. We truly value your feedback and are pleased to hear that you had an enjoyable stay with us and that our staff provided friendly service. We hope to welcome you back soon! Best, Lou Bober, GM

8/10 Good

Jamar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear kevin, Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Cleveland. Best, Lou Bober, GM

8/10 Good

Lane

Stayed 2 nights in Dec 2023
Response from GM on Jan 12, 2024
Dear Lane, Thanks for sharing this generous review of your experience. We appreciate the support and hope to host you again. Best, Lou Bober, GM

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Jennifer, I apologize that your room was not cleaned to our usual high standards of service. I will make sure to bring this review to the attention of our housekeeping staff and ensure that we are more vigilant about such issues in the future. We value you as our guest and hope you will choose to stay with us again. Thank you once again for taking the time to write a review. Sincerely, Lou Bober, GM

10/10 Excellent

Alice

Stayed 2 nights in Dec 2023

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to walk where we needed to go
Stayed 2 nights in Dec 2023
Response from GM on Dec 25, 2023
Dear Robin,It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Lou BoberGeneral Manager

10/10 Excellent

Elzora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. Prior to my stay I called and spoke with Jennifer letting her know we would probably be early and asked about transportation. She set me up with Emmanuel,Emmy Transports, . When we got there our room was ready and our transportation was excellent. The staff was very friendly and helpful in all aspects of our visit. Thank you all very much
Stayed 1 night in Dec 2023
Response from GM on Dec 24, 2023
Dear Elzora,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Lou BoberGeneral Manager

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 28, 2023
Dear Katie, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Lou Bober, GM

10/10 Excellent

Kemmary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was excellent.
Stayed 1 night in Dec 2023
Response from GM on Dec 23, 2023
Dear Kemmary,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Lou BoberGeneral Manager

2/10 Terrible

Celia

Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Dear Celia, Our goal is to ensure that all our guests feel comfortable during their stay, so I am sorry to hear that you did not enjoy your visit with us. We appreciate you taking the time to provide us with your feedback and hope to have the opportunity to better serve you in the future, should you choose to return to the area. Sincerely, Lou Bober General Manager

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 28, 2023
Dear Luke, I am glad you had a great overall experience, and thank you for sharing your review. Please visit us again soon! Best, Lou Bober, GM

10/10 Excellent

Murray

Stayed 1 night in Dec 2023

10/10 Excellent

michael

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who work there are absolutely wonderful I enjoyed dealing with each and everyone of them
Stayed 2 nights in Nov 2023
Response from GM on Dec 19, 2023
Dear michael, We are here to serve! Thank you for choosing our Hampton Inn Cleveland Downtown and taking the time to reflect on your experience and compliment your interactions with our caring staff. Hosting you was our pleasure and we look forward to doing so again anytime upon your return to the area. Best, Lou Bober General Manager

10/10 Excellent

Donna

Stayed 1 night in Dec 2023