Ratings based on 1,666 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Ohio
Great locat5Posted Jan 21, 2018
Within walking distance to local venues. Progressive Field is across the street. Had a nice view of downtown. Room was clean and comfortable. Staff friendly and helpful.
for Everyoneby A verified traveler from Central Ohio
Posted Jan 21, 2018
Perfect location for the Indians or Cavs game!! Do be prepared to pay to park here. Staff is very nice. I will definitely stay again!
by A verified traveler from Cleveland, Ohio
Horrible bedsPosted Jan 20, 2018
Nice hotel. Great area and staff was nice but the beds are horrible.
for Everyoneby A verified traveler
Cavs game for my sons 18th bdayPosted Jan 8, 2018
Pros: Location and staff
Location: perfect to see the game and eat
Great! Friendly staff and very nice- Had a great time!
for Everyoneby A verified traveler
Hotel in Downtown ClevelandPosted Jan 8, 2018
Hotel experience was wonderful. The only thing was that there was a wicked draft coming in from the window and the room stayed very cold. We had to call for extra blankets.
for Everyoneby A verified traveler from PR
Great hotel amenities, indoor pool, gym, hot tub,Posted Jan 5, 2018
Great hotel amenities and staff are very friendly and helpful. The i door pool and hot tub a plus. Shuttle to downtown great. There is a great Mediterranean bakery Aladin within walking distance. Walking distance to Progressive (Jacobs)field.
for Couplesby A verified traveler from Cleveland
Posted Jan 2, 2018
Pros: Mike, the bartender was an absolute pleasure, he was funny and kind, he remembered our drinks each time we stopped in.
Cons: heat to prevent cold from outside making guests cold a complimentary breakfast or free parking, why make paying guests pay for both
Location: quicken loans arena Jack Casino many bars and restaurants
It was sooo very cold in the lobby, and in the hallways, and even in the lounge, I kept my coat on unless i was in our room. I would have had breakfast but I didn't want to feel the cold blowing in from both doors by the restaurant in lobby, I like hot food. We decided to spend a weekend away from home from the kids and the dogs, unfortunately we were in a room right next to screaming kids, we stayed in our room, at the bar, Harvey's or out at concert or casino. overall, good time, just cold.
by A verified traveler
DisappointingPosted Jan 2, 2018
Pros: location and price
I always am confident of H Gardens.. This was not the best experience hampered by groups of people that could net be controlled noise from 1-4AM Mattress was sagging and bad and no hot coffee at 6am next am-Lobby was a bit dirty- granted weather was sloppy but not the best care
for Everyoneby A verified traveler from Bethlehem Pa
Would go backPosted Dec 31, 2017
Pros: Friendly and professional. Convenient to things we wanted to see. Walking distance, or shuttle. Quick check in. Parking lot.
Location: Downtown to both arena and sports stadium. Rock and Roll Museum and a Playhouse. Plenty of eateries. and even a Casino. Walking distance to all.
Was greeted with a friendly staff. Room was ready and clean. Very spacious.
by A verified traveler from mentor ohio
Close to q arenaPosted Dec 30, 2017
Pool was cold.. my main reason for picking this hotel.very disappointed with the pool. Vagrants warming up in hot tub. Room was outdated and dusty. Staff was okay..not exceptional.