Ratings based on 1,607 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Close to everything

Posted Dec 15, 2017
The hotel has a vintage look with very modern nuances. The staff were super friendly and even switched my room to have a better view of the street. The hotel is walking distance of everything.
4 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Nice location and comfortable rooms

Posted Dec 11, 2017
This hotel is centrally located near shops and restaurants. They had vale parking and the attendants where excellent. The staff was helpful and the breakfast was good quality.
Comment from Hotel Management
Dec 11, 2017 by Colleen Montagne, Hotel Management
Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario canada

Excellent location. Very comfortable.

Posted Dec 8, 2017
Pros: Great character and location!
Cons: Almost all stores in the arcade shopping area were shut down. So no shopping was available as advertised. All out of business.
Location: Could not be better!
Very quiet, excellent check in. Asked for an extra chair in the room and they did not delay in delivering. Was disappointed in the Arcade shopping most stores were out of business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2017
Pros: Charming and beautiful
Cons: Not much. Only reason I gave the hotel a 3 is because the pillows were terrible. But the room itself was excellent.
The coffee shop was amazing. It was beautifully decorated for Christmas. The staff was very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Neat and tidy and has character.

Posted Dec 7, 2017
Pros: Looks good, and in good shape.
Cons: Keep the restaurant open into the evening. I prefer eating at a table rather than in the bar. Self parking would be a plus.
Location: 15 min walk to Playhouse Square, and about 20 min to the RnR Hall of Fame. Everything I wanted close at hand.
I stayed in the Arcade rooms. It reminds me of pics of the Titanic. Very pretty, soaring Eagles and so forth.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wapakoneta, OH

Christmas Story Run weekend

Posted Dec 4, 2017
Great place to stay - staff friendliness & efficiency were outstanding! Location is great! Within walking distance to everything.... Christmas lights in the Square, great restaurants, casino, theater! This made for a wonderful weekend!!!
Comment from Hotel Management
Dec 8, 2017 by ToddC, Hotel Management
Dear Ross, Thank you for sharing your stay experience and choosing us. I am thrilled the location and staff contributed to your visit. Cordially, Todd Costin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati

Great hotel close to Public Square

Posted Dec 4, 2017
Pros: I liked the location close to Public Square. It was within walking distance to almost everything downtown.
Cons: I did not care for the $30 parking fee
Location: There are tons of restaurants nearby. Public Square is 1 block away.
Only stayed one night. Check in and Check Out were quick. Had a corner room with a great northwest view. Nice amenities. Room rate was average for a downtown hotel. The Arcade was beautiful and decorated for Christmas.
Comment from Hotel Management
Dec 8, 2017 by ToddC, Hotel Management
Dear Mendy, Thank you for sharing your experience with us. I am glad the location worked for you and appreciate your feedback on the parking. I am thrilled you enjoyed the decorations as well. Cordially, Todd Costin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from South Dakota

Loved this hotel in the center of it all !

Posted Nov 28, 2017
The room was clean nicely updated and comfortable. The staff was so so nice! We arrived and found out our clothes had gotten wet and the cleaning lady said she could take some of our stuff and put it in the dryer, She brought it back to us about an hour later so we could wear out to dinner. It had rained all day and the airport must have left bags outside. Love having coffee in the room! Always appreciated. The hotel had some fun restaurants down in the old world lobby. There were some cute shops and a fitness center that was clean and very nice. No hot tube or pool. There was an awesome coffee shop in the lobby. The atrium in the center is beautiful and there was even a wedding reception going on it was so pretty. On each end there is a very grand staircase perfect for pictures. The hotel is a block form the CAVs stadium and lots of great restaurants. love this hotel!
Comment from Hotel Management
Dec 1, 2017 by ToddC, Hotel Management
Dear Jack, Thank you for posting this review and staying with us. I appreciate you sharing your experience with our Housekeeping team and will share this feedback with them. Cordially, Todd Costin General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from toronti

Posted Nov 28, 2017
Beautiful historical building. Good job done with updating rooms. A little more attention to cleaning would be beneficial.
Comment from Hotel Management
Dec 1, 2017 by ToddC, Hotel Management
Dear me, Thank you for sharing, I am thrilled you enjoyed the building and appreciate the comments on Housekeeping, we will continue to work on it. Cordially, Todd Costin General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Pretty hotel.

Posted Nov 27, 2017
The hotel is beautiful it’s just kinda small, and the wedding reception outside was so loud I could hear it through the starecase to my room on the 5th floor. But, still enjoyed my stay. Place is a little to expensive though. It was almost $200 for 1 night and king room
Comment from Hotel Management
Dec 1, 2017 by ToddC, Hotel Management
Dear alysa, Thank you for staying with us an sharing your experience. I apologize and appreciate your feedback on the noise. Cordially, Todd Costin General Manager