Ratings based on 1,934 Verified Reviews

4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jul 16, 2019
Hotel is a unique property located in a historic building. It is an outstanding preservation. On the flip side, the floors were squeaky and the room layout was less than you'd hope for, especially after paying for an upgrade. The tv is small, quite far from the bed, and only 1/2 visible from the seat in the room. The toilet is out of date; regular height without the quiet drop seat. Table lamps didn't have the modern outlets built in, so the bedside was not very functional . There was a desk with additional outlets for iphone, etc, but not by the bed.Towels needed to be replaced.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 15, 2019
5 out of 5
by A verified traveler

Posted Jul 15, 2019
Staff was very helpful and courteous. Desk clerk Corliss and concierge were very helpful and quite informational about the city.
5 out of 5
by A verified traveler

Posted Jul 14, 2019
Great place to stay in downtown Cleveland. Architecture is incredible. Location best to 4th st is perfect.
4 out of 5
by A verified traveler

Posted Jul 13, 2019
Great location, lots of food, drink and entertainment options
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 12, 2019
5 out of 5
by A verified traveler

Posted Jul 10, 2019
Great spot for Cleveland and cool history of hotel
5 out of 5
by A verified traveler from Burr Ridge, IL

Posted Jul 9, 2019
Gorgeous property, set in victorian splendor, with ample space, modern amenities, very comfortable beds.
5 out of 5
by A verified traveler from Toledo

Posted Jul 9, 2019
The property itself is beautiful & is so close to what Downtown Cleveland has to offer. The check in process was simple & the staff were extremely helpful & accommodating. The room itself was clean & tidy and perfect size for an overnight stay for two. The check out process was a little more difficult, as it was super busy & there seemed to be issues with both people checking in ahead of us. We waited for over 5 minutes, but staff was friendly & checked us out quickly once we got up to the desk. Overall, very pleasant stay.
5 out of 5
by A verified traveler from Slc

Posted Jul 7, 2019
Beautiful property !! And excellent location. Would stay here again . Didnt try the food though. For 2 drinks in bar was 16$ .