Ratings based on 1,598 Verified Reviews

4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Worn out comforter on bed

Posted Sep 19, 2017
The bed appeared to be made with three sheets. Upon closer inspection, the middle layer had, at one time, been a light down comforter which now had no down left. There was no comforter or other blanket found so we turned off the a/c and had an uncomfortable, chilly evening.
5 out of 5
Recommended
for Everyone
by A verified traveler from Akron

Close to was 4th activities. Super convenient.

Posted Sep 17, 2017
We've been coming here for years and will remain loyal customers.
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Where I stay when I'm in Cleveland

Posted Sep 14, 2017
Hyatt Arcade Cleveland cannot be beat for the money! In Cleveland often and have tried other hotels in the area but always return back to Hyatt. Excellent walkable location to nearly everything. Hotel fronts Superior Avenue putting you in walking distance to the lakefront and runs one block deep to Euclid Avenue literally dropping you right into the best of restaurants and bars anywhere in the Cleveland area. Updated contemporary rooms are a pleasant surprise in contrast to the beautifully restored main arcade building. Staff is always friendly and efficient and check in check out a breeze.
Comment from Hotel Management
Sep 15, 2017 by ToddC, Hotel Management
Dear CMM, I appreciate your taking the time to detail your experience. Thank you for staying with us. Cordially, Todd Costin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Posted Sep 14, 2017
The hotel was very clean and the staff was very friendly. I would highly recommend this hotel!!!
Comment from Hotel Management
Sep 15, 2017 by ToddC, Hotel Management
Dear Jeff, Thank you for the feedback, I am glad to hear the results. Cordially, Todd Costin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Clearwater, FL

Hotel experience in Cleveland

Posted Sep 13, 2017
The hotel staff was gracious and considerate. Our housekeeper, Melissa, was wonderful- always respectful of our comings and goings, Kudos to this hotel and I would recommend it to anyone.
Comment from Hotel Management
Sep 15, 2017 by ToddC, Hotel Management
Dear Pat, Thank you for your comments and I will be sure to share with Melissa. Cordially, Todd Costin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful historic hotel close to the action.

Posted Sep 13, 2017
Pros: Its historic
Cons: a swimming pool.
Location: Location can't be better in sleepy Cleveland.
Just a beautiful hotel. Check it was a breeze. My only complaint is there is no free or cheap parking.
Comment from Hotel Management
Sep 15, 2017 by ToddC, Hotel Management
Dear Anonymous, Thank you for your feedback and recommendations, it is helpful. Cordially, Todd Costin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Beautiful except .....

Posted Sep 12, 2017
The Hotel and all of the Staff members are wonderful, friendly, knowledgeable. I could go on and on about them. However, the quality of the food in the restaurant is another matter. For the price compared to quality, I would give the restaurant a 3 out of 5. I will stay at this hotel again, but I will go out to eat.
Comment from Hotel Management
Sep 15, 2017 by ToddC, Hotel Management
Dear Bobb, I appreciate you feedback and thank you for your comments on the staff. Your experience in the restaurant is not acceptable as I apologize and I will work on this with the team. Cordially, Todd Costin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Close to the action

Posted Sep 11, 2017
We came to town to attend some baseball games and reminisce about our time in the Cleveland area. The Hyatt Regency Cleveland At The Arcade was perfectly located for walking to the games, the Rock and Roll Hall of Fame and great dining/atmosphere.
Comment from Hotel Management
Sep 15, 2017 by ToddC, Hotel Management
Dear Chris, Thank you for the comments and great pictures. I am thrilled the location worked for you. We hope to see you soon. Cordially, Todd Costin General Manager todd.costin@hyatt.com
4 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge, ON

Posted Sep 4, 2017
Pros: Comfortable, clean and quiet.
Unique clean hotel located walking distance to Rock and Roll Hall of Fame and Science Centre.
Comment from Hotel Management
Sep 8, 2017 by toddc, Hotel Management
Dear Karen, Thank you for sharing and visiting with us. Cordially, Todd Costin General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Orem, UT

Central Location & Clean!

Posted Aug 31, 2017
Central place to our business partners, close enough to Lake Erie, has a good running course starting and ending at the hotel for your morning run. Close to the Rock N Roll Hall of Fame. Very close to the strip of restaurants.
Comment from Hotel Management
Sep 1, 2017 by toddc, Hotel Management
Dear FLONG, Thank you for your review. I am glad the location worked for you and the jogging route is beautiful. Cordially, Todd Costin General Manager