Ratings based on 148 Verified Reviews

4.4 out of 5
81% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2018
Staff was very polite and friendly. Room was clean.
Comment from Hotel Management
Jan 5, 2018 by Yael Ron, General Manager, Hotel Management
Dear Guest, Thank you for sharing your experience at The Ritz-Carlton, Cleveland. It is a great pleasure to hear you enjoyed your stay with us. Warm Regards,
5 out of 5
by DENNIS

A Gem of a Hotel Representing Cleveland!

Posted Sep 12, 2017 on Hotels
We had a most enjoyable time staying at the Ritz Carlton. The hotel was amazing,in a great location in the heart of downtown Cleveland, and offered us the amenities one would expect of a hotel such as this. The hotel was under a major renovation, but that did not affect the personal side offered by all the staff.Great job everyone!
5 out of 5
by Jaime

This traveler left a rating score only Posted Aug 15, 2017 on Hotels
5 out of 5
by Igor

This traveler left a rating score only Posted Aug 14, 2017 on Hotels
1 out of 5
by Jennifer

This traveler left a rating score only Posted Aug 9, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Great central location to all the action Downtown

Posted Apr 21, 2017
Pros: The concierge is the best in the world! Ritz Carlton never lets you down. Michelle at the concierge goes above and beyond the call of duty!
Cons: Cant wait until they finish the renovations...it simply has to blow you away.
Location: Lots of restaurants, at least one cigar lounge near and of course there is the stadium, bars, the casino and mall.
Unfortunately I was there during Mon-Wed. So not much really happening as far as night scene...but because the hotel is attached to a mall and a casino it was still great fun when I wasn't working.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to arena

Posted Mar 17, 2017 on Orbitz
The hotel was under construction. Staff was very friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from ASHVILLE, NY

VERY CONVENIENT TO ALL OF DOWNTOWN CLEVELAND.

Posted Jan 31, 2017
Pros: CONVENIENCE/WELL TRAINED STAFF/WELL MAINTAINED FACILTIY
Location: IN TOWN FOR THE CAVALIERS GAME AND COULD WALK THROUGH TOWER CITY WITHOUT GOING OUTSIDE. GREAT RESTAURANTS AND SHOPPING IN CLOSE PROXIMITY.
PROPERTY WELL MAINTAINED AND STAFF VERY ACCOMMODATING-EVERYTHING YOU EXPECT FROM A RITZ-CARLTON. ALWAYS A GREAT EXPERIENCE!
5 out of 5
by Matt

This traveler left a rating score only Posted Jan 9, 2017 on Hotels
5 out of 5
by Stephanie

This traveler left a rating score only Posted Dec 27, 2016 on Hotels