Ratings based on 682 Verified Reviews

4.0 out of 5
76% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
The hotel was nice. The room was clean. The staff was great.
2 out of 5
by A verified traveler from cleveland, ohio

Not clean, understaffed, & in need of repairs

Posted Nov 27, 2017
Check in at 4. arrived at 5. 35 minute line to check in. Drunk patrons everywhere; garbage cans overflowing with beer bottles. No rooms ready. Got a text at 6 our room was ready, got breakfast and parking comp'ed for the inconvenience. Seemed reasonable. Went up to room. It was filthy. Carpets not vacuumed. Dirt & food everywhere. Lucky charms and bed springs under the pull out couch. No sheets, bedding, pillows, etc for pull out couch. Called down- housekeeping brought up said she was sorry, she was working 9am-11pm due to short staffing. Took a shower- put towel on towel rack- towel wrack fell off wall from the weight of one towel. The next morning, my daughter was brushing her teeth, and the light in the bathroom suddenly fell on her head- shattered glass everywhere when it hit the floor. The building has been down to one elevator, based on the reviews, over a month.
3 out of 5
by A verified traveler from Cleveland

No hot water & one working elevator!

Posted Nov 12, 2017
Shower got lukewarm at best. Had rooms on 3rd & 4th floors, both had problem. One elevator working....use stairway.
5 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Posted Oct 24, 2017
Pros: very comfortable bed
Cons: no need to supply fresh soap and filled lotions every day. hotel could be more ecologically sensitive
Location: hotel was too distant and inconvenient to OSU where I was attending a conference
spacious suite room. comfortable. breakfast buffet had ample choices
4 out of 5
by A verified traveler

Posted Oct 23, 2017
Up to 15 minute wait for the elevator at times. One elevator was broken but the one that did work couldn’t have been slower. Location was good with lots of things within walking distance.
2 out of 5
by A verified traveler from tokyo

no room clean

Posted Oct 4, 2017
there was no room clean for 2nd night. no new towel, no cofee, no bed making. but they gave me free breakfast.
2 out of 5
by A verified traveler

Posted Sep 25, 2017
Cons: Repair elevator
Only 1 elevator was operating serving 11 floors. Waiting time was long, elevators would stop at most floors, and more people were forced to pile in than the elevator was rated for or risk waiting another 15 minutes for the next cycle.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 11, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 11, 2017 on Hotels
2 out of 5
by Steven

This traveler left a rating score only Posted Sep 6, 2017 on Hotels