Ratings based on 1,614 Verified Reviews

4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Convenient to the Convention Center

Posted Dec 2, 2017
Pros: Convenient to the Convention Center, spacious room, good rates
Cons: Breakfast could have a little more variety but it was really fine overall
The room was exceptionally spacious and comfortable. When there was an unexpected heavy rainy evening, the front desk came up with an umbrella to lend me (which I returned). The breakfast was not exciting, but certainly more than adequate.
Comment from Hotel Management
Dec 2, 2017 by Etx-kaiser1, Hotel Management
Thank you for staying with us! We appreciate your feedback. We look forward to seeing you again next time you are in Columbus!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2017
Only thing I was not happy with was the extra charge of $10 to park my car.
Comment from Hotel Management
Nov 29, 2017 by etx-kaiser1, Hotel Management
Thank you for your feedback. We appreciate you staying with us. Hope we will see you again next time you are in Columbus!
4 out of 5
Recommended
for Everyone
by A verified traveler

It is a good place to stay for a short period

Posted Nov 21, 2017
It is nice place to stay one night for me but I did not like separate charge for parking, which is also outside in snow and cold weather
Comment from Hotel Management
Nov 21, 2017 by etx-kaiser1, Hotel Management
Thank you for staying with us! We appreciate your feedback. Hope you have a wonderful day!
4 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Excellent for events at convention center

Posted Nov 19, 2017
Hotel was clean, friendly and convenient . Better than I think of when I think of red roof
Comment from Hotel Management
Nov 20, 2017 by etx-kaiser1, Hotel Management
Thank you so much for staying with us. We appreciate your feedback. Hope to see you again next time you are in Columbus!
4 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati

Close to convention center and great restaurants

Posted Nov 13, 2017
Used for Ohio State game. 3 miles from the Stadium. Long walk from stadium, but, great restaurants, bars, and shopping all the way home. If you dare, it's a great way to explore High Street.
Comment from Hotel Management
Nov 13, 2017 by etx-kaiser1, Hotel Management
Thank you for staying with us. Sounds like you had an awesome time in Columbus. Thank you so much for your feedback. Hope we will see you again next time you are in town!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near the convention center

Posted Nov 12, 2017
The hotel was clean and the staff was friendly. I was there for a conference. Just a short walk to the convention center! Breakfast was disappointing. I had the impression that the food was the cheapest they could find. New thicker pillows would improve the comfort 110%.
Comment from Hotel Management
Nov 13, 2017 by etx-kaiser1, Hotel Management
Thank you for staying with us. We appreciate your feedback.
2 out of 5
by A verified traveler

Posted Nov 11, 2017
The bathroom had a strong mold smell, breakfast was lacking, bed was extraordinarily broken down and uncomfortable, there was a large lump in it. The furniture was scratched up and in various states of disrepair. While the individual that checked me in was very nice, I did not feel as though this was a financially responsible expense. I would have rather paid more to be in a clean and inviting space. I refused to shower due to the strong mold odor in the bathroom and spent as little time in that area as possible. Disappointed for the price
Comment from Hotel Management
Nov 13, 2017 by etx-kaiser1, Hotel Management
Thank you for staying with us. We appreciate your feedback. We will be sure to address the issues you found in your room. We apologize for any inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Easy walking distance to the Convention Center

Posted Nov 8, 2017
Pros: Great breakfast, items were fresh daily. Convenient to the area restaurants, shopping, transit. I took the Airbus connect from the airport. Great!
Cons: Limited selection of television programs
Location: Lots of wonderful restaurants close by. North Market is a great place to shop and eat. Varieties of food was fantastic!
In town for a national conference. Staff was very friendly and helpful. Clean corridors, elevators and rooms. Typical hotel in a remodeled 1920's era building. Stayed for 5 nights. Bed could be a bit softer and not quite so lumpy. 2 queen beds are really more like 2 double beds. Accommodations were modern and room was clean. Not a lot of hotel noise, even though there were two very large groups taking up lots of hotels in the area, there was not a lot of slamming doors or people up to all hours which can happen sometimes when large groups gather nationally.
Comment from Hotel Management
Nov 8, 2017 by etx-kaiser1, Hotel Management
Thank you for staying with us. We appreciate all of your feedback! Hope we will see you next time you are in Columbus. We are so glad you had a nice time during this stay! Have a wonderful day.
4 out of 5
Recommended
for Everyone
by A verified traveler from cleveland ohio

Decent hotel walking distance from downtown

Posted Nov 6, 2017
Great location. Pretty clean. A little dated but for the price I can't complain. We went to GRIZ on Halloween at Express! live and walked there and back after. Will stay again!
Comment from Hotel Management
Nov 6, 2017 by Etx-kaiser1, Hotel Management
Thank you for staying with us. We appreciate your feedback! Look forward to seeing you again next time you are in Columbus. Have a great day!
3 out of 5
by A verified traveler

Location great, room not the cleanest.

Posted Nov 3, 2017
Pros: Location
Cons: Cleanliness.
Location: Tons of things. Right near arena district, food, drinks, etc.
I've stayed here before and it was great. This time ( 2 years later) the place isn't as new and they appear to not to be taking as good of care of the place. Dirt on the walls and floor, hole in a wall. A clorox wipe would have cleaned up the spots, just wasn't done. Manager said "I can't make the cleaning crew do their job". He was nice enough to knock of the $10 parking fee per night but that comment makes me think this is a habitual problem. Considering it was $250/night I would expect much better.
Comment from Hotel Management
Nov 5, 2017 by Etx-Kaiser1, Hotel Management
We so sorry to hear about the problems you experienced with your room. We'll definitely be looking into them further. Thank you for your feedback. We hope you will give us another chance next time you are in Columbus. Again, our apologies. Hope you have a great day.