Ratings based on 652 Verified Reviews

3.9 out of 5
76% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Ohio

Staff needs training

Posted Sep 4, 2017
Pros: Location to my daughters apartment
Cons: Staff relations to clients
Location: Not many
Tried to book hotel they told me they were sold out. Went to Expedia was able to book a room walked back into hotel informing front desk I was able to book a room with Expedia. The front desk staff was extremely rude, told me they do not work with 3rd parties like Expedia even if I did have a confirmation number. They also informed me that they frequently over book their hotel by 10 rooms, and that I may not have a room, even if Expedia gave me a confirmation number. I needed to put a different Credit card not a Debit card on the room. I needed to run out to my car to exchange, the front desk actually told me that, while I did that if someone else came in before me they would give my room to them. I have never seen such behavior from a hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

lovely wedding venue and overnight stay

Posted Sep 2, 2017
Pros: location, decor
Cons: bathrooms have been updated, but a few details were overlooked; specifically space and outlet placement
Location: If you've never been, visit Late Night Slice pizza. Honestly, one of the best pizzas ever, open late.
We enjoyed a beautiful wedding at the Westin. The filet at dinner, although being served to such a large group, arrived perfectly cooked and delicious. Staff was friendly and accommodating. Our room was attractive and had all necessary comfort and amenities. Only complaint is with the small bathroom which had literally no space (on a counter or otherwise) for personal items or toiletries. A small stand/shelving unit next to the sink would have been a great improvement. Also the positioning of the mirror next to the outlet made it impossible to plug in hair appliances, so I had to use the desk area to get ready for the wedding. Slight inconvenience.
3 out of 5
by A verified traveler from Akron, Ohio

Not what you would expect from the name Westin

Posted Aug 31, 2017
Pros: Staff, and location
Cons: Room size, hotel over all feels dated
Location: Hollywood Casino, Bars and restaurants
Staff was great, nice area, hotel itself is dated.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 21, 2017 on Hotels
4 out of 5
by David

This traveler left a rating score only Posted Jul 21, 2017 on Hotels
5 out of 5
by Kevin

This traveler left a rating score only Posted Jul 5, 2017 on Hotels
4 out of 5
by Natalie

Small rooms in a historic property.

Posted Jun 29, 2017 on Hotels
The lobby is beautiful and the location was convenient. The room was very small.
2 out of 5
by R David

Posted Jun 29, 2017 on Hotels
Room was very small and cramped Not comfortable at all. Air conditioning was VERY loud - sounding like it was almost ready to die. Bathroom counter space non existent. Not up to Westin standards. Would not stay here again.
5 out of 5
by Mitchell

This traveler left a rating score only Posted Jun 27, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 12, 2017 on Hotels