Ratings based on 146 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Boston, MA
Gorgeous hotelPosted Feb 12, 2018
Pros: decor and fell of the place
Location: Right in the middle of everything a block away from the old cathedral and square. We would recommend taking the double decker bus ride as a first.
Easily one of the nicest hotels I have stayed at. beautiful place whose excellent staff provided a really top experience. Victor at the front desk was particularly helpful with cars , rides etc especially with my limited Spanish Unique experience.
Posted Oct 1, 2017 on Hotels
for Everyoneby A verified traveler from calgary
Great hotel in central locationPosted Sep 16, 2017
The hotel staff were so friendly and helpful! The food from the restaurants was delicious . I'll definitely be returning to this hotel next visit to Cuenca.
for Everyoneby A verified traveler from Calgary
Beautiful & quiet hotel, amazing staffPosted Aug 30, 2017
Minutes away from the main square but super quiet! Had the most amazing common area. Daytime staff was incredible and always willing to help. The bed was a little small (double occupancy means twin bed) and wifi was poor on the third floor. But I would stay again.
for Everyoneby A verified traveler from S., Austin, TX
Historic, beautifully appointed hotelPosted Jul 24, 2017
Located in the heart of Cuenca's Colonial Center, the Hotel Santa Lucia is a gem. The staff was very attentive and helpful in setting up tours. The restaurants were exquisite.
for Couplesby A verified traveler from Nova Scotia
Central locationPosted Jul 17, 2017
Convenient to everything - an easy walk to restaurants main square and riverfront! The room was comfortable, but a little noisy in the evening, with the courtyard restaurant just outside our door (no noise from the road, though). Breakfast was plentiful, and wait staff were friendly. Check in and out were efficient and we were grateful to have our luggage stored safely behind the desk while we waited for airport transportation. We would return to this hotel, should we make a trip again to Cuenca!
for Everyoneby A verified traveler from Long Beach
Cuenca HotelPosted Jul 5, 2017
Pros: History and location, plus the breakfast was delicious!!
Location: city center has a lot of old churches and museums
Very nice hotel, very historic with a lot of charm, rooms were small but it is expected since the hotel is over 200 years old! it was very close (1 block) from the historic center.
Quaint but Español helpful.Posted Jul 5, 2017 on Hotels
This hotel was recommended by a friend for it's charm and location. The hotel is charming and the location 2 blocks from the cathedral. We did have a problem with any staff member understanding English, which made our stay a little challenging. The breakfast that came with our room was delicious and satisfying. The breakfast restaurant staff were very nice and pleasant. The majority of the hotels rooms face into the covered courtyard, which also is their "fine" dining restaurant, which can get noisy.
for Everyoneby A verified traveler from Virginia
A+ for hotelPosted Jun 3, 2017
Absolutely gorgeous hotel with impeccable staff. Close to everything. Wonderful restaurants on site as well as nearby.
for Everyoneby A verified traveler from Quito
Beautiful place to stay in cuencaPosted May 28, 2017
Excellent. My room was beautiful. So comfortable. I was made to feel at home. The staff do everything to ensure you are well looked after. Room service was extremely efficient and breakfast was first class.