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The hotel was very nice and it looked really good and authentic, rooms were clean and tidy, however privacy locks seem to not work and they charge you a fee before even checking in which is very odd even when I paid the room in full before check in. they still have not returned this "incidence fee" ...
Location is good, walking distance to all attractions. Breakfast is great with fresh fruit like blue berry, strawberry and melons. Staff are quite friendly. The only drawback is no safety box in the room. You have to take it to the front desk.
Beautiful facilities, friendly and helpful staff, delicious breakfast! We enjoyed it very much and will be back!
Bar staff not very in tune with clients. More interest with shift patterns and other admin. Breakfast waiting staff better. Car hire place easy to find and use.
Pros - allowed late check in, parking garage across street was only $5 for one night, building and room were very clean, sheets and bed were super comfortable, breakfast in lobby was delicious, close enough to most attractions in Dallas Cons - shower had terrible water pressure, breakfast was not ...
My overall experience at the hotel was great. The staff was friendly, the room was clean and the breakfast was decent. My only complain would be that the elevator needs to be lubed, every single time it was being used it made a loud screeching sound (it made it hard to fall asleep at night). Also, ...
All of the hotel staff were great. The rooms were a little outdated which is ok. There was some leftover items from previous guests under bedskirt my son found. And the mattresses are truly in need of attention. After 1 night they were very uncomfortable with the 1st might being just ok. The one ...
But for the non stop rain, was a great trip to Dallas. 1st time at NYLO won't be last It will be warm so we can do the pool with the great view. Enjoyed the stay.
Staff was very friendly and helpful. The staff in the bar were amazing!!! We were on a first name basis. Other patrons came up and new the bar staff also. Everybody seemed like family. It was a warm and fun atmosphere.
The people that check us in and took care of our car were wonderful. So very nice and friendly. Love this place and the location. Will come back to here. Rooms are so nice and clean. Look and smell new. Wonderful place for sure
We wanted a fancy hotel for this trip. Fairmont did not disappoint. Everyone was beyond accommodating. Valet and Fairmont drivers were too kind. They took care of the entire group. Rooms were always very clean, privacy was completely respected by staff.
Restaurants were within walking distance, museums, and other attractions. In town for a concert at Music Hall at Fair Park. The hotel was only 3 miles away. Free parking was plus too being downtown Dallas.
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