Ratings based on 976 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Tx

Very cool loft style, pet friendly hotel.

Posted Aug 19, 2017
We stayed at this hotel while my husband was undergoing an outpatient medical procedure at Baylor. It's very convenient to the medical campus. In addition, they are very pet friendly providing a dog bed & bowls. They also give you a door tag that says "ARF" to alert staff not to enter the room unless you are there. Most other hotels require you to sign a statement that you won't leave your dog alone in the room, but if you are having a medical procedure & your companion has to drive back, there is no option but to leave the dog alone. This hotel was fine with our leaving the dog alone & we were confident no one would enter the room or worse take our dog. The hotel is very modern with a loft like feel. Loved our stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Good price

Posted Jun 5, 2017
Television didn't work in the room. The rooms also aren't very well insulated, we could hear almost everything from the hallway and outside the window. The elevator was very slow. The staff was courteous and helpful, but the age and style of the building, while aesthetically pleasing, detracted from the overall experience in some ways.
Comment from Hotel Management
Jun 6, 2017 by Kyle K., Hotel Management
Dear Sarah, Thank you for your feedback. I am glad to hear that the service you received from our staff met or even exceeded your expectations. I am sorry to hear of the problems you experienced inside your room. Our building is steeped in 91 years of rich Dallas history. I, of course, realize this is not everyone's cup of tea. We do sincerely appreciate you giving us a try. Thank you again for your review!
5 out of 5
Recommended
for Everyone
by A verified traveler from K

Great!!!!!

Posted Jun 5, 2017
The staff from front desk, to house keeping was GREAT!
Comment from Hotel Management
Jun 6, 2017 by Kyle K., Hotel Management
Dear Former Hotel Auditor, Thanks for your 5 star review! We appreciate your feedback!
3 out of 5
by Cory

Posted May 18, 2017 on Hotels
The staff was great and very helpful! The beds are not good at all. Felt like sleeping on a concrete floor. Other than that the stay was ok.
Comment from Hotel Management
May 20, 2017
Dear Cory, Thank you for your feedback! We are terribly sorry that your sleeping experience impacted your stay negatively and that the bed was not up to your standard. This is something that we are aware of and are looking into getting our mattresses replaced. We hope you will come back and see us again the next time your travels bring you to Dallas.
5 out of 5
by A verified traveler

Posted May 16, 2017 on Hotels
Comment from Hotel Management
May 20, 2017
Hello! Thank you for your 5 star rating! We would love to have you back the next time your travels bring you to Dallas!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great downtown gotel

Posted May 15, 2017
Everything was great. The bed was comfortable, room was clean, hotel very nice overall. Would recommend.
Comment from Hotel Management
May 17, 2017 by Kyle K., Hotel Management
Hi Anonymous, Thank you for your feedback! We aim to provide a superior guest experience and are so happy you had just that! We look forward to seeing you next time your travels bring you to Dallas!
4 out of 5
Recommended
for Everyone
by A verified traveler from ID

Excellent option if staying downtown

Posted May 15, 2017
The Hotel is easily accessible and it's location lends itself to walking to the Omni Property, DEALY plaza, business area and old town. Property is clean and the staff is gracious and helpful.
Comment from Hotel Management
May 17, 2017 by Kyle K., Hotel Management
Hello RKB, We are so happy to hear that you were able to utilize the conveniences of staying Downtown! We also appreciate your feedback about the property. We hope to see you back again the next time you travel to Downtown Dallas.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and easy access to all my meetings

Posted May 12, 2017
Great and will only stay there when i come back to Dallas.
Comment from Hotel Management
May 13, 2017 by Kyle K., Hotel Management
Hello Anonymous, Thank you so much for staying with us. We look forward to being your home away from home on your future travels to Dallas!
5 out of 5
by yvonne

awesome as usual

Posted May 11, 2017 on Hotels
It was great for the business trip we took they are always good to us. Never have any problems. I highly recommend Aloft Hotel for business or pleasure.
Comment from Hotel Management
May 14, 2017
Dear Yvonne, Thank you for your review. We are so delighted to hear that you had a great experience while you were with us. We look forward to being your home away from home for your business travel needs!
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Posted May 5, 2017
Excellent overall, exceeded expectations, electric car charger available but no signs or indication, must ask front desk
Comment from Hotel Management
May 14, 2017 by Kyle Kitchen, Hotel Management
Dear Juan, Thank you for your feedback! We appreciate you staying with us and we are happy to hear that we exceeded your expectations. We look forward to being your place to stay on your next trip to Dallas!