Property amenity

Reviews of Dallas Marriott Downtown

4 out of 5
Dallas Marriott Downtown
650 N Pearl St, Dallas, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 449 out of 776 reviews" "
Rating 8 - Good. 189 out of 776 reviews" "
Rating 6 - Okay. 80 out of 776 reviews" "
Rating 4 - Poor. 32 out of 776 reviews" "
Rating 2 - Terrible. 26 out of 776 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jared

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. We would go down to the plaza have some coffee or something to eat. The sky bridge connects to the convention. The only downside was the parking was confusing. We parked in a lot that said daily and thought it was 24 hours, but was only 12 so we got a parking ticket.
Stayed 4 nights in Mar 2024
Response from Troy S. on Mar 25, 2024
So happy to hear that you enjoyed your visit, Jared, but so sorry to hear about the parking situation - that is not good to hear. Thank you for staying - please come back and visit again soon.

10/10 Excellent

Christine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent hotel
Stayed 2 nights in Mar 2024
Response from Troy S. on Mar 21, 2024
Thanks for the 5 stars, Christine! We really appreciate your kind review.Let us know if you need anything in the future. Safe Travels,

10/10 Excellent

robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property. Rooms were clean and quiet. We would stay again for sure.
Stayed 1 night in Mar 2024
Response from Troy S. on Mar 15, 2024
We can't wait for you to return, robert - thanks for the amazing review and for the 5 out of 5...we appreciate it.Thanks again!

10/10 Excellent

Donnell

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very kind, from Valet to check in. Service in restaurant was excellent
Stayed 1 night in Feb 2024
Response from Troy S. on Mar 10, 2024
So happy to hear this, Donnell! We love hearing that our guests love the service and staff. Safe Travels - see you again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Troy S. on Mar 10, 2024
Thanks for the kind review, Jessica. See you again soon.Safe Travels.

10/10 Excellent

Dynasty

Liked: Cleanliness, staff & service, property conditions & facilities
Love it will stay again!
Stayed 1 night in Dec 2023
Response from Troy S. on Feb 2, 2024
So happy to hear that you enjoyed your visit, Dynasty!See you next time.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!!!!
Stayed 2 nights in Dec 2023
Response from Troy S. on Feb 2, 2024
You're great for staying with us, Kathy.Thanks a million for the 5/5 review.

8/10 Good

Michael

Stayed 2 nights in Jan 2024
Response from Troy S. on Feb 8, 2024
Hello, Michael - thanks for the kind review. If there is anything we can do for the future to obtain a 5th star, please let me know. Safe Travels

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was close to Deep Ellum, nice clean hotel and friendly staff
Stayed 1 night in Jan 2024
Response from Troy S. on Feb 2, 2024
So happy to read this review, David. Thank you so much for the kind review. Hope to have you back again in the near future. Thank you.

6/10 Okay

ZHONGANQI

Stayed 1 night in Jan 2024
Response from Troy S. on Feb 2, 2024
I'm sorry to see that you were not 100% pleased, ZHONGANQI. If there is anything we could have done differently, please let us know.Safe Travels,

10/10 Excellent

yassel

Stayed 1 night in Dec 2023
Response from Troy S. on Feb 2, 2024
So happy to see a 5/5 review, yassel. Thank you for staying and for reviewing the hotel. Safe Travels.

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from Troy S. on Feb 2, 2024
Appreciate you taking the time to update us on your experience. Hope you come back and visit us again soon. Safe Travels.

10/10 Excellent

James

Stayed 2 nights in Dec 2023
Response from Troy S. on Jan 8, 2024
Thanks a million for the 5/5 review, James. We are so happy to see you enjoyed your time here on property. Looking forward to hosting you again in the future.

10/10 Excellent

kimberlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad I’m stayed
Front desk was very accommodating with early check in and late check out
Stayed 1 night in Dec 2023
Response from Troy S. on Jan 2, 2024
Happy to hear this, kimberlee. So happy you enjoyed your visit.Looking forward to having you back again soon.

10/10 Excellent

Isil

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Troy S. on Feb 8, 2024
So happy to see a 5/5 rating, Isil. Thanks for staying - hope to have you back again soon. Safe Travels

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Troy S. on Nov 29, 2023
Thanks so much, Peter. We are so happy that you enjoyed your stay.See you soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hit the 3 C’s!! 👍👍👍
Clean, Cool & Comfortable!
Stayed 1 night in Nov 2023
Response from Troy S. on Nov 29, 2023
Love it, Julie! Thank you so much for the awesome review. Safe Travels.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 2 nights in Nov 2023
Response from Troy S. on Nov 29, 2023
We love you, William - thanks for taking the time to review the hotel. We appreciate it.

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 2 nights in Nov 2023
Response from Troy S. on Nov 29, 2023
Thanks a million for the 5/5 review, Melody - we appreciate you so much. Hurry Back and see us again soon.

10/10 Excellent

NOEL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Excellent location. Great staff.
Stayed 1 night in Nov 2023
Response from Troy S. on Nov 29, 2023
Lovely review, NOEL! Thanks a million for the awesome 5/5 review - we really appreciate it and you for staying with us. See you next time!

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Troy S. on Nov 29, 2023
Appreciate the kind review, Sam! Hope you have the opportunity to come back and visit us again soon. Safe Travels - Happy Holidays.

8/10 Good

Suzie

Traveled with group
Liked: Amenities
Housekeeping, front desk, hospitality, valet, food, Excellent!!
Stayed 1 night in Nov 2023
Response from Troy S. on Nov 14, 2023
You're amazing, Suzie! Thanks for the awesome review of the hotel. We can't wait to have you back.Safe Travels,

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back
Amazing
Stayed 1 night in Nov 2023
Response from Troy S. on Nov 7, 2023
We can't wait for you to come back, Armando! Let us know if you need anything in the future. Safe Travels.

6/10 Okay

CRISTINA

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
OK
The rooms were clean and spacious. But the bed itself and pillows were very uncomfortable. The pillows were so uncomfortable both my husband and I could not sleep.
Stayed 1 night in Nov 2023
Response from Troy S. on Nov 7, 2023
oh no - this isn't what we like to hear, CRISTINA. Definitely something we don't hear very often. The hotel has other pillows to offer as well, so if you're ever in a situation and need new pillows, please let us know.Thanks for staying - we hope you have the opportunity to come back and stay.

10/10 Excellent

Sherrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great stay from beginning to end. Room and bed was very comfortable and very clean! Loved the layout of the entire space including the bathroom. Valet service was on point. Would definitely stay here again. Extremely satisfied all around!
Stayed 1 night in Nov 2023
Response from Troy S. on Nov 7, 2023
This is awesome to hear, Sherrie. So happy you enjoyed your entire visit. Looking forward to having you back.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Troy S. on Nov 29, 2023
Loved seeing this 5/5 review, David - thanks a million! Hurry back and see us soon.

6/10 Okay

Jason

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Troy S. on Nov 7, 2023
Thanks for the review, Jason. If there is anything we can do in the future to guarantee a 10/10 review, please let us know - we would love to be able to ensure our guests all leave completely satisifed.Thank you,

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service
Poor customer service
Check in was chaotic, we booked king suite and were put in a two queen. Service was horrible.
Stayed 1 night in Oct 2023
Response from Troy S. on Nov 7, 2023
Oh no... we are so sorry to hear this. We hope you stopped and spoke with a member of management while you were here. We have a staff 24/7 to ensure that you're taken care of. If there is anything we can do for you, please let us know.Thank you,

10/10 Excellent

CHARLIE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Everything is top tier at this Marriott, and great location
Stayed 2 nights in Oct 2023
Response from Troy S. on Nov 7, 2023
So happy to read this, CHARLIE! Thanks for the kind review of the hotel. We can't wait to have you back. Safe Travels.

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False Impressions
The otter appearance and main lobby of the building appeared to be immaculate! However, once inside the room it was a total loss! First, it felt like a steam room filled with smoke. The engineer tried to repair for 35 minutes and left a humidifier fan to circulate the air. Room service arrived around 54 minutes, only after I had called the front desk to check status. Once we received our burgers, they were frozen in the middle. The linens were stained and the list goes on. Not what we expected from such a great previous stays. Worst stay ever and will not recommend to anyone!
Stayed 1 night in Oct 2023
Response from Troy S. on Oct 11, 2023
Hi Patricia - I'm so sorry to hear that you ran through so many issues while you were here on property. I truly hope you were able to talk to a member of the management staff while you were here. There is a manager available 24 hours a day to help ensure that your visit goes smoothly. I have shared this with the hotel operations team as well and they are looking into it.If you come back to Dallas, we would love the opportunity to truly show you what our property and staff can do for you - as this is definitely not something we like to hear.Let us know if there is anything we can do more for you. Please and thanks!

10/10 Excellent

Travis

Stayed 1 night in Sep 2023
Response from Troy S. on Oct 4, 2023
Thanks for the review, Travis! We appreciate it so much.Hurry Back and see us again soon.

10/10 Excellent

Natalie

Stayed 2 nights in Sep 2023
Response from Troy S. on Oct 18, 2023
Appreciate your kind review, Natalie. Looking forward to having you back again in the future.Safe Travels

10/10 Excellent

Myia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Sep 2023
Response from Troy S. on Sep 27, 2023
We love you, Myia - thanks a million for the kind review. Hurry Back and see us again soon.

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience from start to finish
Stayed 1 night in Sep 2023
Response from Troy S. on Sep 5, 2023
This is so exciting to hear, Armando! Thank you very much for that 10/10 review.Please hurry back and see us again soon.

10/10 Excellent

Rahsheed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from my room, cleanliness, and hospitality of the staff.
Stayed 2 nights in Sep 2023
Response from Troy S. on Sep 5, 2023
Love hearing this, Rahsheed! Thank you for staying with us and sharing your feedback - we appreciate it.Safe Travels,

8/10 Good

Shane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Troy S. on Sep 5, 2023
Thanks for reviewing us, Shane! We appreciate you.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean Rooms
Stayed 1 night in Sep 2023
Response from Troy S. on Sep 5, 2023
So happy to hear you enjoyed your stay with us. We truly hope you have the opportunity to come back and visit us again soon. Safe Travels!

10/10 Excellent

Nydia

Stayed 1 night in Sep 2023
Response from Troy S. on Sep 27, 2023
You're awesome, Nydia. Thanks for the 5/5 review. We appreciate you and look forward to your return in the future. Safe Travels.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Friendly staff. Reasonable price. Hey Marriott - how about adding Coca Cola products for us Coke drinkers?!
Stayed 1 night in Aug 2023
Response from Troy S. on Sep 1, 2023
Believe me, I know, Michael - I'm a fan of the Coca Cola products too. The company does have an agreement with Pepsi though so we do have to sell only that product. I'll be sure to pass along your feedback to the management staff though! Thank you so much, we truly hope you come back and visit us again soon.Safe Travels!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Troy S. on Aug 22, 2023
Love seeing those 10/10 reviews Thank you so much.

10/10 Excellent

Kailyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Troy S. on Aug 22, 2023
Happy to see you enjoyed your visit, Kailyn!Thank you for staying.

10/10 Excellent

Raul garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Jul 2023
Response from Troy S. on Aug 4, 2023
You're great too, Raul Garcia! Thank you so much for the kind review.

2/10 Terrible

Juan Pablo

Stayed 2 nights in Jul 2023
Response from Troy S. on Aug 4, 2023
Oh no, Juan Pablo. It looks like we may have failed at something on property. If there is anything specific you were hoping for or anything we can do to better your next visit, please let us know! Safe Travels.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great place overall
Stayed 1 night in Jul 2023
Response from Troy S. on Aug 4, 2023
So happy to see you enjoyed your visit, Jose! Hurry Back and see us again soon.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and welcoming. I loved how they made my 3yr old feel welcomed, they even gave him a backpack. The pillows could have been better but overall great experience.
Stayed 1 night in Jul 2023
Response from Troy S. on Jul 17, 2023
So happy to hear this, Michelle! Thank you for the kind review of the hotel...we appreciate it and you for choosing The Dallas Marriott Downtown. We will share your feedback regarding the pillows to the management staff.Hope you come back again soon! Safe Travels.

8/10 Good

Cesar

Business traveler
Liked: Staff & service, property conditions & facilities
bartender felipe was friendly
Stayed 3 nights in Jun 2023
Response from Troy S. on Jun 22, 2023
Thank you so much for the review, Cesar!

8/10 Good

Eduardo

Traveled with family
Liked: Staff & service, property conditions & facilities
Area around property looks a bit dated. I saw a lot of dust around the restaurant windows and on the floor of our restroom. Great bed and wonderful showers.
Stayed 1 night in May 2023
Response from Troy S. on May 30, 2023
Thank you for the feedback, Eduardo! I'll definitely pass this along to the team leaders of the hotel to ensure that this is taken care of ASAP.Thank you very much - hope to have you back again soon.Safe Travels.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Troy S. on May 24, 2023
So happy to see you enjoyed your visit, Andrew! Hurry back and see us again soon!

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Good stay but over-priced
Extremely expensive. $5.00 per bottle for bottled water is extortion. The coffee in the room was not replenished by housekeeping. The check-in valet service was very bad, with a 1/2 hour wait to drop my vehicle off. Convenient to downtown Dallas, but failure to attempt to practice noise abatement from the park across the street. The bar was fine, except the bar tender over-served many patrons. The breakfast buffet was good, but for $25.00 a piece they should have had fresher biscuits and better salsa.
Stayed 2 nights in May 2023
Response from Troy S. on May 11, 2023
We are so sorry to hear that your stay was less than perfect, Anonymous. We definitely recommend reaching out to the hotel directly and speaking to a member of management about the issues you ran into. Thank you,

10/10 Excellent

Fernanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time at the hotel, the receptionist was really friendly and nice, he recommended us places to visit. It’s near lots of places to have fun and you can walk from it 👍
Stayed 1 night in Apr 2023
Response from Troy S. on May 5, 2023
So happy to hear this, Fernanda! Thank you for the kind review. Please don't hesitate to reach out to us if there is anything we can do for you in the future.Safe Travels