Ratings based on 2,896 Verified Reviews

4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

easy Uber access to lower Greenville, downtown

Posted Jul 17, 2017
Pros: location
Cons: disclosure of parking fees;
Location: Alamo Drafthouse, Reunion area, Lower Greenville
need better disclosure of the $28 nightly parking fee; I think that's an Expedia issue
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Jul 11, 2017
We had a great vacation here and the staff were exceptionaly helpfull. I would recommend the cocktails during happy hour.
Comment from Hotel Management
Jul 14, 2017 by Gina, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your stay, and we are so happy to hear that you enjoyed your time with us! We pride ourselves in the highest quality service and standards, and work diligently each day to make sure we provide the best experience for our guests Best,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Love the milk and cookies in the evening. Wish they would bring back the FREE breakfast.
Comment from Hotel Management
Jul 14, 2017 by Gina, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your stay, and we are so happy to hear that you enjoyed your time with us! We pride ourselves in the highest quality service and standards, and work diligently each day to make sure we provide the best experience for our guests Best,
4 out of 5
by A verified traveler

Posted Jul 3, 2017
Hotel room was bigger than my condo. Hotel staff was nice... Loved the milk and cookies every night!
Comment from Hotel Management
Jul 14, 2017 by Gina, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your stay, and we are so happy to hear that you enjoyed your time with us! We pride ourselves in the highest quality service and standards, and work diligently each day to make sure we provide the best experience for our guests Best,
2 out of 5
by A verified traveler

I will never stay their again in Life,

Posted Jul 2, 2017
Pros: I could walk to the Convention Center.
They Charged me $ 100,00 dollars for room service, I told them that I here for Mega Fest and I doesn't need room service. They didn't care they still charged me $ 50.00 dollars anyway. I check in on 6/28/17 I walked to the Kay Bailey Convention Center, I stayed until 7/1/17 they didn't change the sheets on the bed, they don't use trash liners for the trash cans. They need to change the internet picture because the place is smaller on the inside. I would like my money back from the flight and Hotel. ( VERY DISAPPOINTING)
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice environment. Centrally located.

Posted Jul 1, 2017
Walking distance from all the great things to do downtown
Comment from Hotel Management
Jul 14, 2017 by Gina, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your stay, and we are so happy to hear that you enjoyed your time with us! We pride ourselves in the highest quality service and standards, and work diligently each day to make sure we provide the best experience for our guests Best,
4 out of 5
Recommended
for Everyone
by A verified traveler

Good downtown Dallas location

Posted Jun 29, 2017
We liked the downtown location in the historic building and close to restaurants. Our room was on the 22nd floor and don't know if this had anything to do with it but the AC didn't work very well. Otherwise this was a very good stay.
Comment from Hotel Management
Jul 14, 2017 by Gina, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your stay, and we are so happy to hear that you enjoyed your time with us! We pride ourselves in the highest quality service and standards, and work diligently each day to make sure we provide the best experience for our guests Best,
5 out of 5
Recommended
for Everyone
by A verified traveler from Little Elm TX

Great Hotel

Posted Jun 26, 2017
Pros: The size of the rooms and the staff
This was a quick getaway for us and this hotel was fantastic. The location cannot be beat. The staff were amazing and our room was clean, comfortable and large. We will be back.
Comment from Hotel Management
Jul 14, 2017 by Gina, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your stay, and we are so happy to hear that you enjoyed your time with us! We pride ourselves in the highest quality service and standards, and work diligently each day to make sure we provide the best experience for our guests Best,
4 out of 5
by A verified traveler from California

Nice hotel, renovated from the early 1900s

Posted Jun 5, 2017
Pros: fairly priced, location, friendly staff
Location: lots of restaurants and activities close by - it is right downtown
Hotel was very nice. Friendly staff and the basic hotel facilities are very good. It has one restaurant/lounge and a limited but very nice room service selection. It does not have a pool or hot tub facility but if you are not needing those things you should have a great stay and it is ideally located downtown with lots of dining and entertainment within very easy walking distance
Comment from Hotel Management
Jun 14, 2017 by Gina, Hotel Management
Thank you for taking the time to review your stay with us. Warm Regards, Gina
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Downtown location.

Posted Jun 2, 2017
Staff was excellent from the moment we arrived until the moment we left, room was very clean, ac worked great, and the valets were very curtious.
Comment from Hotel Management
Jun 14, 2017 by Gina, Hotel Management
Thank you for taking the time to review your stay with us. Warm Regards, Gina